Sermon Central Links from Passage Guide -- Still Supposed To Be There?

Thanks for the response. Yes I'm using a customized guide. But that isn't the issue . Rather, it used to be there, isn't now, & isn't even available to be selected to include, when I look at guide options. If I didn't know better (L6 WOULD sync), I'd have said Logos didn't have internet available.  (SermonCentral doesn't appear then, either.)

Dave Hooton said:

Upload logs Bill.

Here are all I have:

Logs dated 4/14/15

1777.LogosError.log

1754.LogosError-2.log

Log dated 4/7/15

5383.cef.log

Logs dated 1/27/15

4370.Logos.log2273.LogosIndexer.log

There are some others, but they're all dated 2014.

Dave Hooton said:

There are many errors with web access for syncing at 11.31am on 14 April e.g. The remote name could not be resolved: 'librarycatalogapi.logos.com'.

Have you got something blocking logos.com domains? When Logos detects there is no internet access it will suppress options in tools/guides that require it.

I DO have flaky internet (many, many instances where email can't log into server). Rebooting my router helps for awhile. But it always seems to get bad again. But Logos WILL sync even tho' it WON'T display sermoncentral.

In case it's my laptop (I use a firewall & antivirus) I tried disabling the firewall (allowing all traffic) & restarted logos. No joy.

Left firewall disabled & disabled the antivirus for 10 minutes & restarted Logos. Still no joy.

After uploading all the logs, I deleted them.

Today's log is attached.

2318.LogosError.log

As a side note, I've also noticed that for probably the same period of time, all Logos' advertisement emails have links that ALSO won't work for me. I can't click their ad & get to the page they reference. Did they somehow make it onto a "bad list" in my domain area?

EDIT: went thru Internet Explorer options to see if Logos appeared in any of its privacy & security areas... Not blocked, but for insurance on the security tab, in the Trusted Zone I added their URL as a "trusted site"; & on the privacy tab, I added them to the managed sites list as "always enable." I'll reboot the PC & see if any of this helps.

2nd EDIT: Wow! It's back!?! What in the world could've been causing the problem???? (I'm at work, now, where I 1st discovered the problem. Here, I have "business" quality internet service (at least, we're charged for business service.). I'll reboot & then check again when I get home, where I have "home" service--and where I likely booted up the laptop (vs. waking it up from the 32Gb SSD that's integral to my hard drive). I'm wondering if my flaky home internet caused Logos to think it didn't have internet, & perhaps that carried over on SermonCentral, even if it'd sync.

Logos was never mentioned in anywhere in IE 10's settings. I wonder what was causing the problem!

I'll delete the log, restart L6, & post it again. ----- no log file to post. Apparently, there were no errors to report.

Dave Hooton said:

Have you got something blocking logos.com domains? When Logos detects there is no internet access it will suppress options in tools/guides that require it.

Last thought on my process... I prepare Bible study in the office (where my laptop has internet), restart the layout to return to where we left off last week, then move to a room that doesn't have internet. We do Bible study & finish at a new place in the Bible book we're studying. I go back to the office, close & restart Logos so it can find internet, then sync that layout to preserve where we'll start next week (that's how I remember).

I've discovered that Logos doesn't seem to find internet at all, once it realizes it's lost it. It doesn't matter if I've moved back to the office. The only way to get it to find the internet is to close it & restart L6. (Changing settings from "don't use internet" to "use internet" doesn't work either.)

I'm wondering if something similar happens separately with SermonCentral. If L6 net functions like SermonCentral get turned off during startup (log errors--due to my flaky home internet? due to being out of wifi range?), will anything other than reboot of laptop & fresh start of L6 allow those functions to work again?

Thanks much for your help, Dave!