Samsung Galaxy Note 8.0 with Android ver. 4.4.2 . I installed Bible 4.4.6 then rebooted. Double login still required.
A fresh install of 4.4.6 should fix the issue.
Hi Kevin!
I'm sorry but it doesn't fix it. The problem is worse. I have a Samsung Note 2 with Android 4.4.2. Every time I turn on the phone and open Logos it asks me to log in. Since 4.4.6 I log in several times with the correct log in information and it keeps asking me to log in - as many as 6 times in a row. Only after "logging in" with the incorrect information does it give me a message of invalid log in info. It will let me in then the next time I key in the correct log in info. I've done several reboots of the phone to test it and always the same result - fresh log in request followed by multiple log in requests. My understanding is that once logged in on the device Logos should not log me out. But every time I turn of the phone it does.
Samsung Galaxy Note 8.0 with Android ver. 4.4.2 . I installed Bible 4.4.6 then rebooted. Double login still required. A fresh install of 4.4.6 should fix the issue.
I performed a total uninstall/reinstall of 4.4.6 and numerous restarts/reboots to verify, and it does appear to be fixed. Thanks so much.
I'm sorry but it doesn't fix it.
Please delete the app from your device and perform a fresh install.
Does deleting the Faithlife account on your phone through Android's Account Manager do anything to resolve this issue?
It's possible that you might be required to log in 2 or more times the first time you launch the app after deleting the account. My hope is that this will recreate the shared account correctly and you won't be prompted to log in in subsequent app launches.
You can get to your Faithlife account through Settings (Android settings) > Accounts.
If you're still prompted to log in in subsequent launches, can you please send your logs through the "Help > Send Support Info" menu within the apps?
I've already reinstalled the app and it didn't work hen I was told it would. I've subsequently sent the logs to you. I'm not prepared to do it again. The time investment and Internet costs for downloading again are too high and I've had enough of that in recent months.
You won't lose any data removing your faithlife account from your device. The warning message you see relates to any data stored using the Android sync framework. We are only using the sync framework to store auth token that all of the Faithlife apps use to sing in. Everything else, including your documents and resources, are stored privately within the apps data folders.
I recorded the steps on a Generic Android 4.4 device in the video below.
6825.Delete Faithlife Account.mp4
I am so fed up of having to log in at least twice (sometimes up to 6 times) just to access the app. I have reported it twice but no one has got back to me by email as promised on the website. For some reason if your device is online it insists you have to log in - the cancel button is there but greyed out and therefore inoperable. This is so tedious. Previous versions of the app didn't do this so why is it doing this now and why is no one doing anything to fix it in any updates?
Hi Carol! I resolved this issue by downloading Vyrso and logging in using my logos username and password. That seems to fix the multiple login requests on the Logos app. I then removed Vyrso from my Android phone. Logos has worked fine since. There's no need to download your resources on to Vyrso - just download the free app, log in and see if it works.
This also might help - https://www.logos.com/support/bible/android/multiple-sign-in
