BUG: Logos 6 hanging on print/export

I am not sure how to troubleshoot this. Any help would be greatly appreciated. I am using a text-to-speech screen reader, and export is the most efficient way that I have of accessing resources with a braille display.

I will supply the info from event viewer below. I am on a new PC and this installation of Logos 6 is less than four weeks old. Indexing completed last night after I installed some new resources. I have run a virus scan and it is clean. I am able to get into the print/export dialogue, which I have to navigate using the tab key--this is how a screen reader functions because it does not work with a mouse. In order to select how much text I want to export, I have to tab past the margins box and then enter the number of pages or select the sections. I can sometimes get past the margins box and sometimes not. In any case, I can never get to the area to select the method of export.

Here are the event logs. There are always two together.

First event: Log Name: Application Source: .NET Runtime Date: 4/19/2015 7:56:28 PM Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: hebrewpc Description: Application: Logos.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Windows.Automation.ElementNotAvailableException Stack: at MS.Internal.Automation.ElementUtil.Invoke(AutomationPeer peer, DispatcherOperationCallback work, Object arg) at MS.Internal.Automation.ElementProxy.GetPropertyValue(Int32 property) at System.Runtime.InteropServices.Marshal.GetActiveObject(System.Guid ByRef, IntPtr, System.Object ByRef) at System.Runtime.InteropServices.Marshal.GetActiveObject(System.String) at Libronix.Utility.Windows.MicrosoftOfficeUtility.GetActiveApplicationObject(System.String) at Libronix.Utility.Windows.MicrosoftOfficeUtility.ApplicationIsRunning(System.String) at Libronix.Utility.Windows.CommandUtility+<>c__DisplayClass9.<CreateCommandBindingForBehavior>b__8(System.Object, System.Windows.Input.CanExecuteRoutedEventArgs) at System.Windows.Input.CommandBinding.OnCanExecute(System.Object, System.Windows.Input.CanExecuteRoutedEventArgs) at System.Windows.Input.CommandManager.FindCommandBinding(System.Windows.Input.CommandBindingCollection, System.Object, System.Windows.RoutedEventArgs, System.Windows.Input.ICommand, Boolean) at System.Windows.Input.CommandManager.FindCommandBinding(System.Object, System.Windows.RoutedEventArgs, System.Windows.Input.ICommand, Boolean) at System.Windows.Input.CommandManager.OnCanExecute(System.Object, System.Windows.Input.CanExecuteRoutedEventArgs) at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object) at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean) at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs) at System.Windows.Input.RoutedCommand.CanExecuteImpl(System.Object, System.Windows.IInputElement, Boolean, Boolean ByRef) at System.Windows.Input.RoutedCommand.CanExecute(System.Object, System.Windows.IInputElement) at System.Windows.Documents.Hyperlink.UpdateCanExecute() at System.Windows.WeakEventManager+ListenerList.DeliverEvent(Listener ByRef, System.Object, System.EventArgs, System.Type) at System.Windows.WeakEventManager+ListenerList.DeliverEvent(System.Object, System.EventArgs, System.Type) at System.Windows.WeakEventManager.DeliverEventToList(System.Object, System.EventArgs, ListenerList) at System.Windows.WeakEventManager.DeliverEvent(System.Object, System.EventArgs) at System.Windows.Input.CommandManager.RaiseRequerySuggested(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run() at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager) at LDLS4.OurApp.Main(System.String[])

Second Event: Log Name: Application Source: Application Error Date: 4/19/2015 7:56:29 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: hebrewpc Description: Faulting application name: Logos.exe, version: 6.2.0.27, time stamp: 0x551d5536 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18798, time stamp: 0x5507b87a Exception code: 0xe0434352 Fault offset: 0x000000000001aaad Faulting process id: 0x1b88 Faulting application start time: 0x01d07afc1d7cbcac Faulting application path: C:\Users\sblarose\AppData\Local\Logos\System\Logos.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: b23853c6-e6ef-11e4-8514-18cf5e254f4b

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Comments

Eli Evans (Logos)

Thank you for reporting this, Sarah. We'll look into it.

Dave Hooton

I will supply the info from event viewer below.

Hi Sarah, is this still a problem?

Sarah Blake LaRose, D.Min.

https://community.logos.com/discussion/comment/722162#Comment_722162

Yes, this is still a problem. I am getting the same errors when I try export. I do not own a printer, but I have installed drivers for a generic text printer. Do I need to do something to associate them with Logos? There are things I would very much like to be able to see. As an update, this happens with all types of exports: search results as well as sections of books.

Dave Hooton

https://community.logos.com/discussion/comment/722209#Comment_722209

I am getting the same errors when I try export. I do not own a printer, but I have installed drivers for a generic text printer. Do I need to do something to associate them with Logos?

You don't need printer drivers to use the Export features. Can you get get directly to the Export box (bottom right) without going to the Margins box?

Sarah Blake LaRose, D.Min.

https://community.logos.com/discussion/comment/722304#Comment_722304

I don't think so, since the part of my screen reader that simulates mouse movement and selecting on particular parts of the screen is not interacting with the UI... In either case, I also need to access the places to select sections or enter number of pages, and I cannot get to these at all. This would require either tabbing past the margin box or doing it in reverse, via shift-tab past the printer selection box. When I have managed to make it that far, it has also hung on that box.

Dave Hooton

https://community.logos.com/discussion/comment/722320#Comment_722320

We'll have to see what Eli can discover

Sarah Blake LaRose, D.Min.

https://community.logos.com/discussion/comment/722700#Comment_722700

Hello. I installed a printer driver and the problem did not change. However, I installed a Logos update recently and the problem seems to have gone away. I am not sure whether it was the Logos update or something else, but I sure am happy now!

Dave Hooton

https://community.logos.com/discussion/comment/727932#Comment_727932

Great news!

Sarah Blake LaRose, D.Min.

https://community.logos.com/discussion/comment/727942#Comment_727942

Not sure whether it is better to reply here or open a new topic. In any case, the problem has started again. I can only assume this is with a new Logos update. This is extremely frustrating, and Biblia.com is not a very efficient alternative, as it has its own accessibility problems. I really wish there was a permanent fix for this problem

Eli Evans (Logos)

https://community.logos.com/discussion/comment/750264#Comment_750264

Hi, Sarah. I filed a bug for this.

Sarah Blake LaRose, D.Min.

https://community.logos.com/discussion/comment/750326#Comment_750326

8154.sblarose_Logos Log Files.zipThanks, Eli. I will look forward to resolution. I am attaching my log files in case it is helpful. I am using JAWS 16.

Angela Murashov

https://community.logos.com/discussion/comment/750359#Comment_750359

8154.sblarose_Logos Log Files.zipThanks, Eli. I will look forward to resolution. I am attaching my log files in case it is helpful. I am using JAWS 16.

6.5 is now available on the stable channel and it includes this fix.

Please let us know if this is still an issue after updating to 6.5.

Sarah Blake LaRose, D.Min.

https://community.logos.com/discussion/comment/755176#Comment_755176

6.5 works like a charm. *kid in a candy store face*