[resolved] Atlas - "unable to retrieve map data"
The title says it all.
Is it just my computer?
Comments
-
Rob said:
The title says it all.
I'm to lazy to read it. What's the problem? [;)]
Rob said:Is it just my computer?
You haven't given us much to go on. What specific version of Logos are you running? What OS? Have a screen shot?
This thread will likely be moved to either the L5 or L6 forum.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
I'm curious if this happened during the server outage? Have you retried recently?
0 -
I'm simply trying to use the Atlas and there are no maps available.
I'm using MS LBS 6.2 SR-16.2.0.0043
I've shut down and restarted and it still doesn't work.
0 -
there was a server outage earlier that could have caused this. If your Logos was open at the time, it may have lost its connection. Closing and restarting the program should eliminate this as a possibility. I always like trying the simplest first.
0 -
Rick said:
I'm curious if this happened during the server outage? Have you retried recently?
I just checked and it isn't working for me. I am running beta on Mac. Very well may be a server issue.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Rick said:
there was a server outage earlier that could have caused this. If your Logos was open at the time, it may have lost its connection. Closing and restarting the program should eliminate this as a possibility. I always like trying the simplest first.
Good thought, but no joy:
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Same issue with no map data being available
Dave
===Windows 11 & Android 13
0 -
Same here too. Win 7 x64 Verbum
0 -
I just logged on and was able to use it, so it might be fixed. It was slower than usual though. [:(]
0 -
Personally I think we should push for something like the following.
https://community.logos.com/forums/t/103353.aspx
The service is not a service when it is unavailable!
Shalom
0 -
Rick said:
I'm curious if this happened during the server outage? Have you retried recently?
This was an issue with Amazon's Cloudfront service, where the map image files are hosted. Seth, one of our devs, was able to go in and get it working again, so it should be good now. Sorry for the inconvenience, and thanks for bringing it to our attention! Since it wasn't an error on our actual service, we didn't get the alerts we normally would.
0
