Install Runs But when Starting Nothing Happens

I installed proclaim on my machine (Windows 7 - 6GbRam Quad CPU) It installs with no errors. However when I double click the icon NOTHING happens. I monitored the app in task manager and see it appear on the task manager but then disappear.

HELP!! This trial is not working out too well.

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Glenn Gervais (Faithlife)

If you can attach your log file, we can help diagnose what is crashing. The proclaim.log file has the most information.

http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/726877#Comment_726877

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/726877#Comment_726877

no log files named Proclaim. Install went fine and executable is there and tries to run then shuts down. .. please help..

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/728577#Comment_728577

What files do you see in "C:\Users\[username]\Documents\Proclaim Log Files\" ?

You can zip them together and attach the zip file.

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/728580#Comment_728580

there is no such folder.

install executable is C:\Users\PapaGarcia\AppData\Local\Proclaim\System\Proclaim.exe

Spencer McKimson

https://community.logos.com/discussion/comment/728582#Comment_728582

Could you try uninstalling both Proclaim and Proclaim Prerequisites and then try a fresh install please?

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/728588#Comment_728588

What are the Proclaim Pre-req's?

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/728588#Comment_728588

disregard found that in the uninstall.

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/728588#Comment_728588

Ok uninstall completed - reboot needed? or just install again?

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/728588#Comment_728588

As stated uninstalled and reinstalled. Rebooted in those circumstances.

No errors during install. Same issue. Run executable, it shows in task manager for approx 30 sec and then disappears with no response..

PLEASE HELP!

Spencer McKimson

https://community.logos.com/discussion/comment/728602#Comment_728602

Run executable

When you say Run Executable, are you running this directly from the system folder, or from the shortcut that is created? Also, if you call 800-875-6467, you could talk to tech support who could help you further and remote into your system.

Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/728588#Comment_728588

And still no log file folder.

In my registry I only have one entry for proclaim (which I would think is odd as something needs to tell it to look for the log file folder).

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Proclaim]
"InstallDirectory"="C:\\Users\\PapaGarcia\\AppData\\Local\\Proclaim\\"
"SuppressStartOnInstall"=dword:00000000

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Iglesia El Puente / The Bridge Church

https://community.logos.com/discussion/comment/728605#Comment_728605

Ok resolved the issue myself.(the result of 22 years IT support experience) Posting for anyone else and to help support - should get a free year for this one...

Symptom: after install with NO errors find that running proclaim.exe tries to run but not successfull and no indication as to why. Process will show in the task manager then leave.

Troubleshooting: Review of the Application event log in windows you will find the following error(s):

Log Name: Application
Source: .NET Runtime
Date: 5/23/2015 12:59:47 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PapaGarcia-PC
Description:
Application: Proclaim.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
Stack:
at Libronix.Utility.Data.ConnectorProviderFactory.CreateLocalFileDatabaseFactory(System.String)
at Logos.Proclaim.OurApp.EnableErrorReporting()
at Logos.Proclaim.OurApp.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-05-23T16:59:47.000000000Z" />
<EventRecordID>151539</EventRecordID>
<Channel>Application</Channel>
<Computer>PapaGarcia-PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: Proclaim.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
Stack:
at Libronix.Utility.Data.ConnectorProviderFactory.CreateLocalFileDatabaseFactory(System.String)
at Logos.Proclaim.OurApp.EnableErrorReporting()
at Logos.Proclaim.OurApp.Main(System.String[])
</Data>
</EventData>
</Event>

AND following the above you will see:

Log Name: Application
Source: Application Error
Date: 5/23/2015 12:59:49 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PapaGarcia-PC
Description:
Faulting application name: Proclaim.exe, version: 1.26.0.607, time stamp: 0x5519e7e2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18839, time stamp: 0x553e8c17
Exception code: 0xe0434352
Fault offset: 0x000000000001aaad
Faulting process id: 0x1620
Faulting application start time: 0x01d09579dfa9749e
Faulting application path: C:\Users\PapaGarcia\AppData\Local\Proclaim\System\Proclaim.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 1eb2be12-016d-11e5-a44f-047d7b21ef59
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-05-23T16:59:49.000000000Z" />
<EventRecordID>151540</EventRecordID>
<Channel>Application</Channel>
<Computer>PapaGarcia-PC</Computer>
<Security />
</System>
<EventData>
<Data>Proclaim.exe</Data>
<Data>1.26.0.607</Data>
<Data>5519e7e2</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18839</Data>
<Data>553e8c17</Data>
<Data>e0434352</Data>
<Data>000000000001aaad</Data>
<Data>1620</Data>
<Data>01d09579dfa9749e</Data>
<Data>C:\Users\PapaGarcia\AppData\Local\Proclaim\System\Proclaim.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>1eb2be12-016d-11e5-a44f-047d7b21ef59</Data>
</EventData>
</Event>

-----------------

The Problem lies in the .net and the way .net is installed. The KernelBase.dll owrks hand in hand from the application to the .net. Although some would say it was my machine, I believe this issue was indeed a Proclaim issue. Numerous sites indicate that the dll failing is due to 3rd party apps which try to update their C++ code to the next O/S version without taking into account the next version of .net to be released. On my machine I have NUMEROUS .net intensive apps (if you use Windows then we all do...) But all from Adobe Photoshop, After Effects, Sony Vegas Pro and no errors from them.

So the solution:

KEEP IN MIND THIS SOLUTION IS VERY INTRUSIVE AND CARE SHOULD BE TAKEN AS IT MAY AFFECT OTHER APPS ON YOUR MACHINE. (But I was determined)

DOWNLOAD .net cleanup tool.
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

DONT RUN IT YET.

DOWNLOAD lastest version of .net Framework for REMOTE install (not web)

(make a note as to where you saved these).

1. Boot into windows in safe mode.

2. Find the .net Cleanup Tool and run the executable. and go through the process to remove ALL .net frameworks. IF it asks you to reboot do it then and go back into safe mode. It means that there is a version that was used and will complete the removal once reboot comes back.

3. REBOOT machine into standard mode.

4. Locate and run the install for the latest version of .net. (for me I needed to stop my internet connection to assure nothing "started" in the background).

5. Once installed reboot one more time.

6. Install OR simply run the proclaim.exe

ALL DONE!

I believe these guys owe me something on this one.. The level 2 guy was at a loss. Did a great job but he did not know what to do next.

Hope this helps someone else..