[ACK] Installation Issue: No warning when Setup Waits

Dave Hooton · June 2015

I used the beta installer and it terminated my session of Logos and then disappeared. Nothing happened until I realised it was chewing up wait states and mass storage space until I terminated the other session of Logos 6. Not good - - and why does it have to wait anyway?

7776.SetupWaiting.zip

Also, I have three "System" folders (1x 6.3..., 2x 6.4...) - one of them was not removed

Bradley Grainger (Logos) · June 2015

Are you running multiple copies of Logos in different user profiles?

Dave Hooton · June 2015

https://community.logos.com/discussion/comment/732057#Comment_732057

Yes, standard beta practice!!

Bradley Grainger (Logos) · June 2015

https://community.logos.com/discussion/comment/732297#Comment_732297

This is one of the known issues with that approach.

Dave Hooton · June 2015

https://community.logos.com/discussion/comment/732474#Comment_732474

When can I expect a fix, though. There should be a warning message at least.

Steve Workman · June 2015

https://community.logos.com/discussion/comment/732640#Comment_732640

I have created a ticket for us to look into this further.

Dave Hooton · June 2015

https://community.logos.com/discussion/comment/735878#Comment_735878

Thanks, Steve

Bryan Albert · June 2015

https://community.logos.com/discussion/comment/736012#Comment_736012

Dave,

There is an issue where the bootstrapper sees the Logos.exe instance (your stable build) running in the other Windows user account, and assumes it's the shutting-down beta instance. This is a really unusual situation. We have a case for it, though it's a low priority...

As a work around, you could shut down the stable version of Logos, or log out that Windows user, before running LogosSetup.exe to update your beta version. Or, you could let the beta version update itself automatically. Since that happens in the background, it doesn't try to shut down Logos.

Bryan

Dave Hooton · June 2015

https://community.logos.com/discussion/comment/736468#Comment_736468

Bryan Albert said:
As a work around, you could shut down the stable version of Logos, or log out that Windows user, before running LogosSetup.exe to update your beta version. Or, you could let the beta version update itself automatically.

There are times when the beta installer is preferred e.g. when I don't want the resource updates!

Bryan Albert · August 2015

https://community.logos.com/discussion/comment/736630#Comment_736630

Dave,

I did some work on the bootstrapper and while I was in there, I think I fixed this behavior. If LogosSetup.exe finds Logos.exe running under a different user account, it should just skip it instead of waiting indefinitely for it to close. When you get your first 6.6 update, let me know if it works.

Bryan