Logos 6 will not open after update

I was running Logos 6, which was working fine and an update just downloaded, so I restarted the program. Now nothing happens. ( I run this on a Mac - 10.10.3) A dot appears under the icon to indicate it is running and when I click on Logos in the upper left part of the screen all it says is "untitled". Also, I have to force it to stop running. No reports are being generated either. So far I have done the following:

Restarted the program.
Restarted the computer and program

Suggestions?

Dave

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Steve McCoy

I'm having the exact same problem -- it won't even allow me to shut the computer down - I have to do a forced shut down --

Steve

Rick Ross

I have the same problem. Tried removing the icon to trash....didn't work. Right click on the icon and select quit....didn't work. It will not open anymore and there is the dot under the icon. I did not seem to have the problem on my other iMac's, only the Macbook Pro.

JT (alabama24)

https://community.logos.com/discussion/comment/739389#Comment_739389

If you are running Mac, you will need to:

Trash the dock icon
open the application from the applications folder
create a new dock icon

This <should> be a one time deal.

If this solution doesnt work, please create a new thread, explain your issue clearly, and post logs (see my signature line)

Steve McCoy

https://community.logos.com/discussion/comment/739395#Comment_739395

This worked! Thank you SO much!

Steve Farson

https://community.logos.com/discussion/comment/739412#Comment_739412

I need some help. Logos Now 6.4 update was downloaded for my iMac. I restarted Logos but it doesn't launch. I see a dot under the docked icon. I cannot "trash" the icon (per the preceding in this thread). I cannot quit Logos 6.4. I cannot restart or shutdown the Mac (getting the message to quit Logos 6 first). I tried launching Logos from the applications folder. Didn't launch. Logos 6 is hung somehow and I can't launch it, quit it, or shutdown down the Mac, and I'm nervous about pushing the power button. Tried calling Logos but it is past business hours. Have had zero problems with Logos for the past two years, with all the upgrades, but Logos Now 6.4 is hung up and I can't shutdown. Thanks for any help!

Steve McCoy

https://community.logos.com/discussion/comment/739420#Comment_739420

I was experiencing the exact same thing -- the steps above worked for me. You'll have to hold down the power button and force a shutdown on your Mac -- it will be fine. Wait a minute before you power up your iMac. When you do power back up, you probably will be given an option to start the programs that were open when you shut down -- click Cancel because you don't want Logos to attempt to open. If you power on the computer successfully, then delete the icon from the dock (if you've attempted to delete it while Logos was stuck, it won't delete -- but when I powered back up, it was off my dock -- but if it's not, then manually drag it to your desktop to delete it from the Dock). Start Logos from the Applications folder -- then add Logos back to your Dock from the Finder. For me, this was successful. Hope this helps --

JT (alabama24)

https://community.logos.com/discussion/comment/739420#Comment_739420

I'm nervous about pushing the power button.

Don't be... but have you tried a "force quit"? When a program on Mac is misbehaving, you can "right click" (aka "control" click) on the application, then press the "option" key to bring up "force quit."

If this doesn't work, please create a new thread.

Steve Farson

https://community.logos.com/discussion/comment/739423#Comment_739423

Steve McCoy... Thanks for the power button confidence. Followed your steps. All OK and working. Alabama... Thanks for following as well.

Steve

Rick Ross

https://community.logos.com/discussion/comment/739444#Comment_739444

Steps do not work and I can not remove Logos 6 software or the icon. No logs created. No option to force quit. Ok, I selected Force Quit from the Apple Icon. It removed it from the bar, I then reopended it where it started indexing. Must have hung up in the indexing process after I downloaded the update.

David Wanat

https://community.logos.com/discussion/comment/739446#Comment_739446

Steps do not work and I can not remove Logos 6 software or the icon. No logs created. No option to force quit.

Assuming you're using mac like me, I had to go click on the Apple menu on the top left of the screen, choose Force Quit from there, select Logos, and then it finally let me drag it away after the little dot underneath vanished. There *was* a delay though before it finally quit.

Not sure if you tried this already or not, but that's how I could do to.

John R. Gentry

https://community.logos.com/discussion/comment/739395#Comment_739395

Awesome, alabama24. This fixed my problem!

Cheryl

https://community.logos.com/discussion/comment/739395#Comment_739395

Thank you - this fixed it for me too

Bernard Duchesne Jr

I want to thank those who responded with a quick answer for this problem. My Logos had just updated and my MacBookPro immediately crashed, but with no details. Found this thread and it was the right fix. Only thing was that when I went to Applications there was no Logos icon there either. I just did a spotlight search and it opened Logos immediately. Back to normal now.