Windows 10 Crash

Logos 6 has starting having significant problems under Windows 10. This problem only began to manifest itself late last week after a Windows 10 update....... it had functioned well under Win10 for several weeks before.
Logos 6 launches and operates for 10min or so and then a small window pops-up saying that LOGOS has stopped responding and asks to shut down the program.

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Lynden O. Williams

Welcome to the forums Karl. Please follow the steps outlined here after a crash and upload logos.

https://wiki.logos.com/Diagnostic_Logging

Graham Criddle

Karl

Just to clarify something - you need to enable logging before a crash and upload logs afterwards.

Graham

Karl Heckart

7128.LogosError.logCrash log attached0268.LogosCrash.txt

Graham Criddle

Hi Karl

The log shows a disk I/O error. I would check the disk for errors and run disk diagnostics if you can

Graham

Karl Heckart

It's an SDxc card and scan says it has no errors.

Dave Hooton

It's an SDxc card and scan says it has no errors.

Delete the \Logos5\Data\fsze0pj4.or1\UserEventManager folder and restart Logos.

Karl Heckart

0574.LogosCrash.txtLogs attached.

5367.Logos.log

7080.LogosError.log

Deleted the UserEventManager folder and restarted. Logos crashed after a resource was opened.

Thanks for the help

Dave Hooton

The log shows that UserEventManager was recreated and then crashed as a result of errors on the same file. Please contact Tech Support to resolve the issue (refer them to this thread).

Bradley Grainger (Logos)

Logos 6 requires an internal HDD/SSD (https://www.logos.com/system-requirements#requirements); we don't support running on SD cards or external drives (because they're unfortunately prone to these kind of problems).