Webinar + $25 Coupon for Purchase of Feature Crossgrade

What became of the webinar invitation and $25.00 coupon (toward a feature expansion collection) for persons purchasing the Feature Crossgrade between July 10 and August 31? I purchased the Feature Crossgrade (on Aug 29) but never received any acknowledgement from Logos.

Source: https://blog.logos.com/2015/07/why-do-some-people-buy-multiple-base-packages/

(I also just sent an email to Logos asking about this but I'm curious to know if anyone heard anything back.)

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Comments

David Carter

Good question. I am also waiting for details of the webinar and the $25 discount code.

Alexxy Olu

https://community.logos.com/discussion/comment/762330#Comment_762330

I just got an email with a link to the free recording of the Webinar.

It has a coupon code to get $25.00 off any Feature Expansion Collection I may decide to buy.

It is good through September 11.

Is this what your are referring to?

Cynthia Tucker

https://community.logos.com/discussion/comment/762464#Comment_762464

I'm still waiting for mine too. I did a package upgrade on July 15, and still nothing.

Taylor Blomquist

https://community.logos.com/discussion/comment/762485#Comment_762485

Hi Everyone,

I'm sorry to say that you missed the webinar, it was on Tuesday. You all should have received an email from us with information about how to access the webinar. I wonder if your spam filter may have blocked it? However, the good news is you can still get access to the webinar by going to www.logos.com/webinar. If you made a qualified purchase during the sale (between 7/9-8/31) the coupon code at the end of the recording will grant you $25 off any Feature Expansion Collection.

If the coupon code doesn't work for you please let me know, and I'll make sure to get you set up.

Again I'm so sorry for the missed communication.

Taylor

Cynthia Tucker

https://community.logos.com/discussion/comment/762521#Comment_762521

Thanks Taylor. Initially I was under the impression that it would be a general $25 credit, but this works well for me too. I've had my eye on the Parallel Passages collection. My dynamic pricing is $55, so the $25 will bring it down nicely.

Taylor Blomquist

https://community.logos.com/discussion/comment/762523#Comment_762523

Happy to help!

Sorry we didn't communicate that clearly. Let me know if you need anything else.

Taylor

Yasmin Stephen

https://community.logos.com/discussion/comment/762464#Comment_762464

I just got an email with a link to the free recording of the Webinar.

It has a coupon code to get $25.00 off any Feature Expansion Collection I may decide to buy.

It is good through September 11.

Is this what your are referring to?

Yes, Alexxy, this is what I'm referring to. And it looks like I almost missed the deadline.

Hi Everyone,

I'm sorry to say that you missed the webinar, it was on Tuesday. You all should have received an email from us with information about how to access the webinar. I wonder if your spam filter may have blocked it? However, the good news is you can still get access to the webinar by going to www.logos.com/webinar. If you made a qualified purchase during the sale (between 7/9-8/31) the coupon code at the end of the recording will grant you $25 off any Feature Expansion Collection.

If the coupon code doesn't work for you please let me know, and I'll make sure to get you set up.

Again I'm so sorry for the missed communication.

Taylor

Thank you, Taylor. I got your email this morning and the coupon code worked on the feature collection I wanted.

David Carter

https://community.logos.com/discussion/comment/762523#Comment_762523

Initially I was under the impression that it would be a general $25 credit,

So was I, mainly because that's what it said

Cynthia Tucker

https://community.logos.com/discussion/comment/762556#Comment_762556

It is good through September 11.

So I finally get the coupon today and have to use it by tomorrow? [:P] Taylor, any way of getting an extension on this, since I have been inquiring about it and even called Customer Service?

Taylor Blomquist

https://community.logos.com/discussion/comment/762569#Comment_762569

Hi David,

I apologize that our messaging was unclear. It's unlikely that you were the only one who had this interpretation. In the marketing department, we aim to serve our customers well by giving them all they need to make an informed decision. We do our best to avoid disguising anything. This was an oversight on our part, and I apologize. Unclear messaging is never a win for Faithlife, nor is it helpful for our valued customers.

Taylor Blomquist

https://community.logos.com/discussion/comment/762572#Comment_762572

Cynthia,

I'll see what I can do.

Taylor Blomquist

https://community.logos.com/discussion/comment/762572#Comment_762572

So I finally get the coupon today and have to use it by tomorrow? Taylor, any way of getting an extension on this, since I have been inquiring about it and even called Customer Service?

Hi Cynthia,

Quick update. I've extended the coupon code through September 18th.

Cynthia Tucker

https://community.logos.com/discussion/comment/762587#Comment_762587

Hi Cynthia,

Quick update. I've extended the coupon code through September 18th.

Thanks! That's perfect! [:D]

David Carter

https://community.logos.com/discussion/comment/762587#Comment_762587

Quick update. I've extended the coupon code through September 18th.

Just to clarify, does that extension apply to all of us, or just Cynthia?

Taylor Blomquist

https://community.logos.com/discussion/comment/762604#Comment_762604

It applies to everyone.