I don't recall seeing this before ... anyone have some details?
Me neither. But looks like a sales chat like Microsoft has right when you land on a product page it pops up to instantly connect you to a sales rep
I suspect you're right ... a replacement for the old chat popup.
I've seen it when it claims ONLINE. And one night I think I clicked CHAT and talked with someone to sort a subscription issue in a few moments. I think it was Tom, but not sure now. Saved me writing a long email or making an international phone call.[Y]