Verbum resources not appearing in iPad app library

Two resources that I had purchased on pre-pub - the 2 Samuel commentary from the Brazos series and Pope Francis' Evangelii Gaudium - became available and are now on my Mac's Verbum library. When I bring up either resource in my library on my Mac, there is the option to download to my iPad and my Android device. However, nether resource even shows up in the Verbum libraries on either device. Perhaps the resources are awaiting an upgrade...?

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Comments

Dan Francis

It often takes a few days for new items to be mobile ready. In one case I remember reading that one of the ECC volumes are not yet available on mobile because of some issue that was hoped to be solved by the latest release. Only FL knows for sure but as I said typically mobile access happens a few days to a week after release.

-Dan

Mark Nolette

https://community.logos.com/discussion/comment/775814#Comment_775814

Thanks for your reply. Makes sense. Oddly enough, however, this little delay is new for me. I have always been able to access new resources on my mobile apps the same day they were available for download on my Mac. No big deal - just new for me.

JT (alabama24)

https://community.logos.com/discussion/comment/775823#Comment_775823

If they don't appear soon, make sure to tell us which ones. That way, other users who have the resource can confirm or deny the issue... letting us know if there is possibly an issue with the app (or your installation of the app).

Dan Francis

https://community.logos.com/discussion/comment/775830#Comment_775830

If they don't appear soon, make sure to tell us which ones. That way, other users who have the resource can confirm or deny the issue... letting us know if there is possibly an issue with the app (or your installation of the app).

I own both of the items and neither are yet appearing on my iPad yet. But I wasn't looking for them quite yet knowing mobile release if a couple days later often.

Dan

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/775836#Comment_775836

We are still working on the process and hope to finish it this week.

Mark Nolette

https://community.logos.com/discussion/comment/775980#Comment_775980

Thanks!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/776034#Comment_776034

These resource should now be available in the iOS apps (assuming you are running the latest 5.0.1 version).

Mark Nolette

https://community.logos.com/discussion/comment/776208#Comment_776208

Kevin, I just checked, and the books are now available on both my Verbum iOS app and Android app. Thanks!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/776213#Comment_776213

Kevin, I just checked, and the books are now available on both my Verbum iOS app and Android app. Thanks!

Mark, I expect they will crash when opening on the Android side because 4.6.4 still has the old display driver. The next stable Android version should fix the issue (sorry, no ETA).

Mark Nolette

https://community.logos.com/discussion/comment/776267#Comment_776267

Kevin, I just checked, and the books are now available on both my Verbum iOS app and Android app. Thanks!

Mark, I expect they will crash when opening on the Android side because 4.6.4 still has the old display driver. The next stable Android version should fix the issue (sorry, no ETA).

And crash they did - but I have them on my iPad as well as my Mac, so I'm good for now.