Hi.
Can we get this fixed please!
Martin
I noticed a change to my order page but it was not the local currency disappeared but that they swapped around. The US$ price is now the larger above and the GB£ is below in brackets. So I can still see my local currency but its not as obvious.
Stephen.
This is a snippet of what I see ...
... and the total as the bottom is in USD.
Then, if you are logged in you have a problem. Sorry.
I'm seeing exactly the same as Mark
and the product pages are now showing prices in USD with a smaller (suffix like) GBP. Why? ... and can this be fixed to as it was please as well.
Thanks.
... and community pricing ... I seem to remember that not being in USD but in GBP ... which actually makes it meaningful. (not that I have used much CP for a long, long time ... I may have misremembered this ... )
Come on Logos ... do not break what was not broken.
I'm pretty sure that these changes were intentional, if annoying.
Maybe - but good to get some clarification from Faithlife on it
Yes, these changes to how our prices are displayed is intentional. All of our transactions are actually done in US dollars. We have been finding that showing a preferred currency conversion on pages that are primarily transactional in nature was driving a high volume of custome service calls, complaints, and returns.
The changes should allow you to see your preferred currency as secondary to the actual price in US dollars on informational pages. Transactional records, like an order record or a payment plan schedule will be shown in US dollars, as those values will be constant and true, not subject to fluctuations in the currency markets. We will read through your suggestions. If there are areas where it is valuable to add preferred currency back to the site without the risk of misrepresenting the actual transaction that will take place, we will.
Please keep your thoughts coming. We appreciate it.
Glenn, thanks for the insight.
I think it would be helpful to indicate preferred currency on the open pre-orders page. It would make things easier for approximating budgeting.
Graham
Thank you for the response.
IMHO the old system worked. Sure, a few people did not understand that USD is not their local currency, but a majority did. If you are concerned about transparency and ease of use then I suggest you look at the way that you calculate a savings percentage based on resources that we already own. The savings cannot include those resources ... </perennial marketing grumble>
The difference between the font size of the USD figure and the font size of GBP figure is an issue. The font is too small for my eyes ... and zooming in on every product page is not the answer. It is the price that matters first of all ... I do not have the pockets to even consider some offerings, no matter what they may be ... and the option to change where it always defaults away from the monthly payment plan is still not there. Marketing always seem to be happy to display a price that encourages debt and hide the true cost.
As Graham said, the pre-pub page should always be GBP. Budgeting is difficult enough already with the way FL release large products simultaneously, and with little notification (I seem to remember Bob was instituting a system that was a little more transparent ... but that does not seem to have made it yet ...)
For a long time, historical orders have been in USD, and that is fine since it is a matter of public record.
My suggestion is that since your system is fully capable of looking at our (large) purchase history, and calculating dynamic prices on the fly (much appreciated) and looking at new to you within collections ... it should be more than capable of determining from an option setting whether we want local currency as the primary display, no payment plans by default etc.
Regards
Martin.
The changes should allow you to see your preferred currency as secondary to the actual price in US dollars
Much better! I never used the old setting, precisely because I want to see the real price, not an estimation that may be 10-20-30% off by the time the product ships. But on the other hand it's very easy to get 'seduced' by the USD prices that look so low to Swedish eyes, so this new setting I will definitely keep, as a quick help and as a reality check.
If you want to be even clearer, you could add a '≈' before the price within parentheses. And the popup when you hover over the star should say something like "This price is only an estimation based on the latest available exchange rate. You will be charged in USD."
Also, the CP pages look odd: the bids are in USD, but the text further up says "You bid xxx SEK on <date>" (I didn't, I only changed the setting right now).
In fact, looking again, they're odd in another way as well: they actually say "You bid xxx kr SEK". That's a tautology. Remove the 'kr'.
Furthermore, the link below the Display Currency setting a) doesn't look very 'nice', b) leads to a page where the font size is far too small and the Close button doesn't work, and c) doesn't seem very necessary, since the same thing is explained right below anyway.
Yes, if you could add the foreign currency price it would be great. But replacing the USD price with it: definitely not!
