IPhone 6 Plus--- Logos Won't Show Resources
I don't use my Iphone much for Logos, but the other day I left my Bible at home and tried to use my phone in Church. I was on wi-fi. So, none of my sources would show up...at all. I saw them there, but when I clicked on the source, the screen was just blank...pure white. I deleted the app and reinstalled. Same thing. Do I have to have the item downloaded on the phone? I thought it was cloud based.
Cynthia
Romans 8:28-38
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You don't need to have the resources downloaded so long as you have a good Internet connection.
Have you tried this anywhere else? Trying to understand if the church wifi has anything to do with the problem
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I saw them there, but when I clicked on the source, the screen was just blank...pure white.
I don't know if it is related, but I reported "white" resources (albeit with other text) here: https://beta.faithlife.com/comments/417800
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Hello Graham: Thanks for the response. I have tried it at home, and at my friend's house. I can't get any of my resources to open.
Cynthia
Romans 8:28-38
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Hi Cynthia,
Under the Help menu please use the "Report a Problem" link so we can take a look at your device logs.
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Hello Kevin: I actually already reported a problem. It took my "report" and emailed them to you all on Sunday. I haven't heard back from anyone yet, which is why I came here....
Cynthia
Romans 8:28-38
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I actually already reported a problem. It took my "report" and emailed them to you all on Sunday. I haven't heard back from anyone yet, which is why I came here....
In the future, it is best to do both together. Create a thread, send in the support info, and reference the thread.
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I am in the same situation. Once the app upgraded it no longer shows any resources. I have loved out and back in again, but no resources show up.
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It must be a Logos server issue, as now my books show up and I can read them.
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Hi James - and welcome to the forums
I am in the same situation. Once the app upgraded it no longer shows any resources. I have loved out and back in again, but no resources show up.
Some questions:
- Do you have the same phone - iPhone 6 Plus.
- When you refer to an upgrade - which app are you using and what version have you upgraded to?
- I don't understand what you mean when you refer to "logging out" - there is no mechanism, that I am aware of, to do that in the app. Please clarify
- Roughly how many resources do you own, how many do you expect to see?
Graham
EDIT: James - I see it is working again so don't worry about these questions! Glad it is working again.
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It must be a Logos server issue, as now my books show up and I can read them.
After an install/upgrade, if one doesn't wait for the app to finish Library indexing this can definitely occur. It's likely not a server problem.
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I saw them there, but when I clicked on the source, the screen was just blank...pure white.
Did you have Scrolling View enabled, or any Bible Text Only settings enabled (that might prevent the beginning of a Bible from appearing)? Does this happen with all resources?
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