IPhone 6 Plus--- Logos Won't Show Resources

I don't use my Iphone much for Logos, but the other day I left my Bible at home and tried to use my phone in Church. I was on wi-fi. So, none of my sources would show up...at all. I saw them there, but when I clicked on the source, the screen was just blank...pure white. I deleted the app and reinstalled. Same thing. Do I have to have the item downloaded on the phone? I thought it was cloud based.

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Comments

Graham Criddle

You don't need to have the resources downloaded so long as you have a good Internet connection.

Have you tried this anywhere else? Trying to understand if the church wifi has anything to do with the problem

JT (alabama24)

I saw them there, but when I clicked on the source, the screen was just blank...pure white.

I don't know if it is related, but I reported "white" resources (albeit with other text) here: https://beta.faithlife.com/comments/417800

Cynthia in Florida

https://community.logos.com/discussion/comment/789697#Comment_789697

Hello Graham: Thanks for the response. I have tried it at home, and at my friend's house. I can't get any of my resources to open.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/789915#Comment_789915

Hi Cynthia,

Under the Help menu please use the "Report a Problem" link so we can take a look at your device logs.

Cynthia in Florida

https://community.logos.com/discussion/comment/789918#Comment_789918

Hello Kevin: I actually already reported a problem. It took my "report" and emailed them to you all on Sunday. I haven't heard back from anyone yet, which is why I came here....

JT (alabama24)

https://community.logos.com/discussion/comment/790131#Comment_790131

I actually already reported a problem. It took my "report" and emailed them to you all on Sunday. I haven't heard back from anyone yet, which is why I came here....

In the future, it is best to do both together. Create a thread, send in the support info, and reference the thread.

James L Gleason

I am in the same situation. Once the app upgraded it no longer shows any resources. I have loved out and back in again, but no resources show up.

James L Gleason

https://community.logos.com/discussion/comment/791388#Comment_791388

It must be a Logos server issue, as now my books show up and I can read them.

Graham Criddle

https://community.logos.com/discussion/comment/791388#Comment_791388

Hi James - and welcome to the forums

I am in the same situation. Once the app upgraded it no longer shows any resources. I have loved out and back in again, but no resources show up.

Some questions:

Do you have the same phone - iPhone 6 Plus.
When you refer to an upgrade - which app are you using and what version have you upgraded to?
I don't understand what you mean when you refer to "logging out" - there is no mechanism, that I am aware of, to do that in the app. Please clarify
Roughly how many resources do you own, how many do you expect to see?

Graham

EDIT: James - I see it is working again so don't worry about these questions! Glad it is working again.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/791393#Comment_791393

It must be a Logos server issue, as now my books show up and I can read them.

After an install/upgrade, if one doesn't wait for the app to finish Library indexing this can definitely occur. It's likely not a server problem.

Kevin Byford (Faithlife)

I saw them there, but when I clicked on the source, the screen was just blank...pure white.

Did you have Scrolling View enabled, or any Bible Text Only settings enabled (that might prevent the beginning of a Bible from appearing)? Does this happen with all resources?