Blue-screen crash has disabled Logos

Jonathan Pitts

I had a blue-screen crash, caused by my network adapter. Logos was open at the time. Since then, I can't open Logos.

Logs are attached. It seems to be something to do with licences.

1157.Logs.zip

Does anyone have any suggestions short of uninstalling and reinstalling?

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JT (alabama24)

Does anyone have any suggestions short of uninstalling and reinstalling?

I took a look at the logs, but someone above my pay grade will have to take a look. Have you tried opening to a blank layout?

Jonathan Pitts

https://community.logos.com/discussion/comment/794179#Comment_794179

Have you tried opening to a blank layout?

There is no option for this on the login dialog anymore. Trying to sign in from there causes the crash.

JT (alabama24)

https://community.logos.com/discussion/comment/794182#Comment_794182

There is no option for this on the login dialog anymore. Trying to sign in from there causes the crash.

FL removed the check box and made it automatic when signing in this method. Since it doesn't work, we can rule that out as a solution. [:s]

Dave Hooton

Logs are attached.

In the folder C:\Users\JP\AppData\Local\Logos\Data\hxgillll.4ms\LibraryCatalog delete all files EXCEPT catalog.db. Then restart Logos

Keep Smiling 4 Jesus :)

... any suggestions short of uninstalling and reinstalling?

Looking at logos.log file, appears crash happened when trying to select cache document information:

An idea is deleting all files in C:\Users\JP\AppData\Local\Logos\Data\hxgillll.4ms\WebCache folder, which causes Logos to create new database files followed by downloading cache information (and any corresponding cache files).

Keep Smiling [:)]

Jonathan Pitts

https://community.logos.com/discussion/comment/794204#Comment_794204

In the folder C:\Users\JP\AppData\Local\Logos\Data\hxgillll.4ms\LibraryCatalog delete all files EXCEPT catalog.db. Then restart Logos

Thank you, Mr Hooton. Initial indications are that I am back in business. Preparing library ...