Logos 4 crashing - log files attached. How can I get up and running?

Richard Lyall
Richard Lyall Member Posts: 1,040 ✭✭✭
edited November 2024 in English Forum

I'm back on my old XP laptop while my newer laptop is awaiting repair. There are two issues:

1. Logos 4.6 is crashing shortly after the main app starts up (log files attached). There were some issues with downloads freezing, so I've had to force quit the Logos Indexer a couple of times and that's when the crashing started I think, but I haven't used Logos on this laptop for quite a while so it's hard to be sure.4861.Logos4.zip

2. Logos is unable to synchronise files - comes up with the yellow triangle.

Any help appreciated!

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,287

    Richard Lyall said:

    1. Logos 4.6 is crashing shortly after the main app starts up (log files attached). There were some issues with downloads freezing, so I've had to force quit the Logos Indexer a couple of times and that's when the crashing started I think, but I haven't used Logos on this laptop for quite a while so it's hard to be sure.4861.Logos4.zip

    The crash looks like a problem with a Guide - probably doing something which isn't supported in Logos 4. Do you get a crash if you open to a blank layout and don't open any Guides.

    Richard Lyall said:

    2. Logos is unable to synchronise files - comes up with the yellow triangle.

    This may be due to updates on the sync servers no longing working with Logos 4

    Bradley suggested this might happen at https://community.logos.com/forums/p/113509/757419.aspx#757419 

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,190
    1. I think this is caused by using reverse interlinear resources that are too new for 4.6b to understand (but were incorrectly marked as compatible with that version when we shipped them). It might be fixed by updating to the latest 4.6c SR.
    2. The logs record that sync is timing out trying to contact our servers. I'm not exactly sure what the cause of this problem is.
  • Richard Lyall
    Richard Lyall Member Posts: 1,040 ✭✭✭
    https://community.logos.com/discussion/comment/799075#Comment_799075

    Thanks for replies. I have opened L4 with a blank layout in the meantime. There was a 2GB update download so it may well be that the updated RIs are causing the crash.

    I have set Update Channel to Default (was set to Beta) to see if I can update to 4.6c SR, but "Update now" comes up with "no updates available." 

    I'm on a fast broadband connection and L4 is able to download updates, though it often does get stuck while downloading, so maybe that's connected with the synchronisation issue?

    Can I force an update to 4.6c SR?

    Thanks
    Richard

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,190
    https://community.logos.com/discussion/comment/799092#Comment_799092

    Richard Lyall said:

    Can I force an update to 4.6c SR?

    You could try the link here: https://www.logos.com/downloads/logos4 

    As Graham mentioned, we don't support Logos 4 or Windows XP anymore, so we can't help troubleshoot the installation if that doesn't work.

  • Richard Lyall
    Richard Lyall Member Posts: 1,040 ✭✭✭
    https://community.logos.com/discussion/comment/799126#Comment_799126

    Yes I know, but there's usually someone in the Logos community who can help, whether officially supported or not.

    It looks like there's a bigger problem with connecting to Logos servers but it looks like I'm not going to solve that one.

    Thanks anyway.

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