Frequent Crashing on Android 6 (v5.1.2)
Unfortunately I am still experiencing frequent crashes with v5.1.2 on Android 6 on a Moto G 3rd Gen. It seems to happen most when scrolling through resources with two panels open, and the crash seems to happen seconds after Notes have appeared.
It is also more likely to occur when switching back to Logos after using other apps.
Is there some way to create a log file?
Unfortunately I'm going to have to return to v4.6.5 once again until this is resolved.
I'm not sure if this is a memory related issue possibly. As posted elsewhere my phone only has 1GB of memory. Could that be an issue?
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We think we've discovered what might be causing this and hope to have it fixed in version 5.1.3.
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OK I'll hang fire for now.
Thanks
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Unfortunately I am still experiencing frequent crashes with v5.1.2 ...
I'm experiencing repeated crashes that seem to be getting more frequent over time. I'm running 5.1.2 (Build 501020200) on a Nexus 7 with Android version 6.0.1. It's gotten to where it crashes every time I try to open Mounce's Basics of Biblical Greek. It started out crashing occasionally, usually when I was reading that particular text, but now it won't even open it. Whenever I try I get the message "Unfortunately, Bible has stopped." I can still open other books.
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I wonder if there is a pattern here.
The crashes I had on 5.1.2 were always when Nestlé Aland 27th with Gramcord\McReynolds had the spinning icon. I didn't try with other resources so can't say if it was an issue with Greek language resources.
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I wonder if there is a pattern here.
The crashes I had on 5.1.2 were always when Nestlé Aland 27th with Gramcord\McReynolds had the spinning icon. I didn't try with other resources so can't say if it was an issue with Greek language resources.
That's an interesting thought. I tried opening the workbook that goes along with Mounce's grammar, and it seemed to work fine. But, as I mentioned earlier, with the grammar the crashes started off relatively infrequent, then became more frequent until I can't even open it today.
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I wonder if there is a pattern here.
The crashes I had on 5.1.2 were always when Nestlé Aland 27th with Gramcord\McReynolds had the spinning icon. I didn't try with other resources so can't say if it was an issue with Greek language resources.
Any details like this are good to know. Please see https://community.logos.com/forums/t/118701.aspx .
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But, as I mentioned earlier, with the grammar the crashes started off relatively infrequent, then became more frequent until I can't even open it today.
Please try to reproduce the issue and then use "Report a Problem" under the help menu so we can take a look at the app logs.
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But, as I mentioned earlier, with the grammar the crashes started off relatively infrequent, then became more frequent until I can't even open it today.
Please try to reproduce the issue and then use "Report a Problem" under the help menu so we can take a look at the app logs.
O.k., I just did. Let me know if you need anything else.
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For what it's worth, I was able to open Basics of Biblical Greek this morning. Very weird.
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Did you update to the latest 5.1.3 version?
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Did you update to the latest 5.1.3 version?
No, I hadn't, which is why it seemed so weird to me. I will update as soon as I get to my home WiFi, though.
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No, I hadn't, which is why it seemed so weird to me. I will update as soon as I get to my home WiFi, though.
So I'm surmising the crash was happening online but not offline? These are important details to know up front if possible.
Please see here for how to write a good bug report: https://community.logos.com/forums/t/118701.aspx .
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I'll try and do a better job next time. As it happens, I was off-line both yesterday when it was crashing, and this morning when it worked. I tend to do most of my studying on the subway, which would otherwise be dead time. I don't have access to WiFi on the train.
Thank you for your prompt follow up.
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