2425.Logos Log Files.zip
Continue to receive an Error with synchronization. My entire library and resources are unavailable.
My entire library and resources are unavailable.
I am not able to look at your log files at present. Perhaps you could fill in the details.
running the latest version
Windows 10
Install on new laptop
Several times
They are unavailable. I do not have access to them. They are not there.
"The latest version" isn't informative because you might not be running the latest version. The current version is L6.9 SR-1. Can you please verify that is what you are running?
You wrote that this is an install on a new laptop. Does that mean that this is a brand new installation and that you have never had it properly installed?
Another thing: Make sure all windows updates have been installed.
I am running L6.9 SR-1
I have had a proper install on several platforms. This is a new laptop with a new install.
This is the latest version being offered by Logos. Every update is installed.
Have you allowed Logos through your firewall? If you haven't you'll get sync erros.
Logos is allowed through my firewall.
All troubleshooting methods prescribed by Logos have been attempted.
Thanks. The point wasn't "have you installed logos before" but "have you successfully installed logos on THIS computer." From what you have said, I understand that you are trying to install Logos for the first time (on this computer). Originally it sounded like you were saying that your resources disappeared. I see now that isn't the case.
I am unsure what you mean. I had asked to make sure that all WINDOWS updates were installed, not Logos. If all windows updates have been installed, we'll have to wait for a techie to come along. I hope you get it resolved soon! [:s]
Yes. First install on this laptop.
Yes All Windows updates are installed.
The error in the logs is "Unauthorized". I'm not sure why you would be getting that if you're able to successfully sign into the software. (The same credentials that allow you to log in should work to access sync services.)
Have you changed the password for your logos.com/faithlife.com account recently?
There is a major update for Windows 10 available; I would recommend installing it to make sure you have the latest Windows and .NET components.
No password change and I will recheck my updates but during setup of my laptop I made it a point to ensure all software was up to date. But, it is more than worth a shot to check again.
