Hi Joe
I'm not seeing these issues.
Have you tried completely restarting your iPad?
Graham
Hi all, I downloaded the new update today and it has made Logos on my iPad completely unusable now. When I sign in it does the library organization cycle, gets to 97% then hangs. When I quit the program to load it and see how much library I can actually use it hangs. I am very VERY frustrated as this is my sermon day -- a good portion of which has been wasted because of the new update. Has anyone else had these issues? Cheers, Joe
What version of iOS are you running?
Joseph, your logs indicate you are running iOS 9.3 which is a beta version. We don't support beta versions of iOS: https://community.logos.com/forums/t/113000.aspx .
Hi Joseph,
I'm sorry to hear about this. There is a possibility that using our app on iOS 9.3 caused a data corruption issue but this seems unlikely. On the other hand this is the first report I've ever heard concerning the initial Library prep percentage animation not completing.
A few questions:
- Is this a jailbroken device?- Do you remember the Document name for your sermon? If so, please check here to see if it has been synced to documents.logos.com.- What is the model number of your iPad and what steps did you take to restore the data?
I've written up a case for our dev team. Can you please post/send screenshots of the "frozen at 97%", the "resource cannot be downloaded" dialog, and the Library as it is frozen?
Also, have you checked documents.logos.com to see if your highlights are listed?
Hi K Yes I can do that. Because it takes an hour to get there due to having to delete and reload I'll need to get that to you tomorrow hopefully in the am. Blessings.
Joseph, please don't go through that again just yet as we might already have enough information to work with from your device logs. I will get back with you tomorrow (the 11th) on this thread.Here's something you might try (if you are willing and if your iPad has enough space); please install the Verbum app and sign in normally, and then let us know if the same Library indexing problem occurs.Again, sorry for this issue... we'll get to the bottom of it.
Hi Kevin,
So I loaded verbum as you recommended and it hung on 97% but eventually loaded. Then I deleted Logos, reloaded it and it loaded lickety-split. Very odd but I am grateful it is now loaded!
The update also stopped the app from working on my iPad. I tried restarting and reloading several times, and now the logos icon has completely disappeared! I hope this will convince Faithlife that it's not just a couple peoples iPads. There is a serious problem with this update they need to fix!
Welcome to the forums! Sorry you are having troubles. [:s]
Please create a new thread and explain your issue clearly, providing adequate details (including device & os).
I wonder what John's thumbs up is. Welcome, John.
I would note, I've had issues installing updates on other iOS apps this week. Indeed the icon problem too. And super-simple apps (eg metronomes, etc). I had to hard-reboot and download the apps from the store.
Hi John,
I understand your frustration. Would you mind trying the following to see if we can help them do some troubleshooting?
1) Install Verbum on your iPad, sign in and see if your library downloads then.
2) If it does, reinstall Logos on the iPad to see if the issue then clears.
Im not sure why, but that worked for me and I would be interested to know if the Logos program is the issue. It seems to me this release was to deal with some licensing issues. Ironically, for me, it created licensing issues.
Please try that and tell us if it worked.
Sorry i missed this request -- my iPad model is MD786C/A. I wonder if the other gentleman having issues has the same one?
