Hi, I wanted to verify something about the birthday promotion of $20 coupon. Last year I contacted customer service and told them about my issue that I didn't receive any coupon code. They told me that I didn't qualify because I didn't had the check mark on "Personalize Offers" (which I did have it, but mysteriously had been unchecked!). I have waited another year, did everything so I could get this years coupon and what happened? Nothing, I did not received anything and when I checked on my account, the check mark had been unchecked again!!! I am very angry about this situation, I thought that you were a serious organization. If you don't want to extend the credit to your members then don't offer it, but don't play deceitful games because customers will get mad. I hope this time you can do something about it
