Problems with NSBT Resources

Is anyone able to open NSBT resources on a Kindle Fire HD (or any other Android based device)? They download fine on my Fire HD, but when selecting them (I've tried three), I get a message that there was an error trying to open the resource. There's a "Try again" option, but it results in the same error message.

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Comments

Rick Ausdahl

I just encountered another anomaly with resources from the NBST series, but this time in Windows 10 on my laptop. I selected text to which I wanted to add a note. When I right clicked on the selected text, there was no option to add a note for the resource I was reading. So I selected the "Documents" tab expecting to find the resource listed there, but it wasn't. I then selected the "Notes" option under the "Documents" tab, and it opened a new untitled "Notes" tab.

This is not consistent with the current Logos behavior with other resources for which it automatically creates a "Notes" document for the resource when the first note is added, and assigns the title of the resource to the Notes document.

Graham Criddle

https://community.logos.com/discussion/comment/835144#Comment_835144

This is not consistent with the current Logos behavior with other resources for which it automatically creates a "Notes" document for the resource when the first note is added, and assigns the title of the resource to the Notes document.

Notes documents are only automatically created when creating the first highlight not the first "full" note.

or do you see something different?

Rick Ausdahl

https://community.logos.com/discussion/comment/835146#Comment_835146

This is not consistent with the current Logos behavior with other resources for which it automatically creates a "Notes" document for the resource when the first note is added, and assigns the title of the resource to the Notes document.

Notes documents are only automatically created when creating the first highlight not the first "full" note.

or do you see something different?

Thanks, Graham! That did it. I was not aware that a highlight was required for this to work, and just by chance, this was the first resource I've worked with where I attempted to add a note prior to having done any highlighting. It sure seems counter-intuitive to me that this would be a requirement since we're dealing with a "Notes" document. Guess this is just one more example of why I'd be up the proverbial creek when it comes to Logos without the wonderful help of forum members.

JT (alabama24)

https://community.logos.com/discussion/comment/835154#Comment_835154

I was not aware that a highlight was required for this to work

For clarification: A note document named for the resource is only created IF you have "resource specific" behavior chosen as the storage location for highlights. As Graham mentioned, it is created when you add the first highlight to a resource, provided the above criteria is met.

Dave Palmer

Rick, I was able to open an NSBT resource on my Kindle Fire HD. I have only bought one book in the series thus far (Father, Son and Spirit: The Trinity and John's Gospel) so I can't confirm whether others would open or not, but that one does.

Rick Ausdahl

https://community.logos.com/discussion/comment/835200#Comment_835200

Rick, I was able to open an NSBT resource on my Kindle Fire HD. I have only bought one book in the series thus far (Father, Son and Spirit: The Trinity and John's Gospel) so I can't confirm whether others would open or not, but that one does.

Thanks for the feedback, Dave! I am now able to open some of the resources on my Fire HD, but not others. I'll probably have to check with support to resolve the problem, but here's a list of the NSBT resources I can open followed by those I cannot open.

Can Open

Now My Eyes Have Seen You: Images of Creation and Evil in the Book of Job

With the Clouds of Heaven: The Book of Daniel in Biblical Theology

Paul and the Law: Keeping the Commandments of God

Christ Our Righteousness: Paul's Theology of Justification

Covenant and Commandment: Works, Obedience and Faithfulness in the Christian Life

Dominion and Dynasty: A Biblical Theology of the Hebrew Bible

Cannot Open

Adopted into God's Family: Exploring a Pauline Metaphor

The God Who Became Human: A Biblical Theology of Incarnation

Jesus and the Logic of History

Neither Poverty nor Riches: A Biblical Theology of Material Possessions

Original Sin: Illuminating the Riddle

"Return to Me": A Biblical Theology of Repentance

The Temple and the Church's Mission: A Biblical Theology of the Dwelling Place of Go

Rick Ausdahl

https://community.logos.com/discussion/comment/835200#Comment_835200

Rick, I was able to open an NSBT resource on my Kindle Fire HD. I have only bought one book in the series thus far (Father, Son and Spirit: The Trinity and John's Gospel) so I can't confirm whether others would open or not, but that one does.

Dave, can you tell me which version of the Android Logos Bible app you're running on your Fire HD? I'm running version 4.5.0 (Build 419).

Rick Ausdahl

https://community.logos.com/discussion/comment/835163#Comment_835163

I was not aware that a highlight was required for this to work

For clarification: A note document named for the resource is only created IF you have "resource specific" behavior chosen as the storage location for highlights. As Graham mentioned, it is created when you add the first highlight to a resource, provided the above criteria is met.

Thanks for the reminder, Alabama. [:)]

Beloved Amodeo

https://community.logos.com/discussion/comment/835275#Comment_835275

I am now able to open some of the resources on my Fire HD, but not others

Given time has permitted a change in your access to resources, this suggests to me that your tablet is still indexing your library. If after a day or so you find that you are still unable to open all of your resources then something else may be going on.

Beloved Amodeo

https://community.logos.com/discussion/comment/835278#Comment_835278

can you tell me which version of the Android Logos Bible app you're running on your Fire HD?

My version is 5.3.4 (Build 503040100). You should update.

Edit: Your version 4.5.0 (Build 419) although the oldest supported version is reported as stable. So, no problems there.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/835278#Comment_835278

All NSBT resources work with version 5.3.4 of the Logos Bible app but I expect you can't upgrade to that version because your Fire HD is no longer supported. I recommend that you purchase a newer device.

Here is a list of currently supported Kindle devices (those with a checkmark):

Rick Ausdahl

https://community.logos.com/discussion/comment/835317#Comment_835317

can you tell me which version of the Android Logos Bible app you're running on your Fire HD?

My version is 5.3.4 (Build 503040100). You should update.

Edit: Your version 4.5.0 (Build 419) although the oldest supported version is reported as stable. So, no problems there.

Thanks for that info. Just to clarify though, are you running that build on a Fire "HD", or is it perhaps a Fire "HDX" or something even newer? I was under the impression that version 4.5.0 was the newest version of the app that would run on the "HD".

Rick Ausdahl

https://community.logos.com/discussion/comment/835311#Comment_835311

Thanks, Beloved! I'll keep checking it for a couple of days.

Beloved Amodeo

https://community.logos.com/discussion/comment/835335#Comment_835335

Mine is a Fire HD. BTW I neglected to mention all of my NSBT titles open without error.

Rick Ausdahl

https://community.logos.com/discussion/comment/835331#Comment_835331

All NSBT resources work with version 5.3.4 of the Logos Bible app but I expect you can't upgrade to that version because your Fire HD is no longer supported. I recommend that you purchase a newer device.

Here is a list of currently supported Kindle devices (those with a checkmark):

Thank you Kevin!

Just to clarify though, are you saying that there are things in some of the NSBT resource that will prevent them from working with version 4.5.0, but that those things do not exist in all the NSBT resources, thus enabling some of them to work with version 4.5.0?

Rick Ausdahl

https://community.logos.com/discussion/comment/835338#Comment_835338

Mine is a Fire HD. BTW I neglected to mention all of my NSBT titles open without error.

Thanks for the quick clarification. Guess I'll have to consider attempting an update to version 5.3.4 to see if it will work for me as well. Thanks again for your help!!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/835339#Comment_835339

Just to clarify though, are you saying that there are things in some of the NSBT resource that will prevent them from working with version 4.5.0, but that those things do not exist in all the NSBT resources, thus enabling some of them to work with version 4.5.0?

That would appear to be the case, although I don't know the exact details for these particular resources. What I do know is that (currently) Kindle Fire HD devices older than 2013 can't run the current version of the Bible app (5.3.4) and version 4.5.0 is no longer supported. Resources are recompiled over time to allow for new features to work and this sometimes means older versions of our apps are no longer able to use those resources.

Rick Ausdahl

https://community.logos.com/discussion/comment/835354#Comment_835354

Just to clarify though, are you saying that there are things in some of the NSBT resource that will prevent them from working with version 4.5.0, but that those things do not exist in all the NSBT resources, thus enabling some of them to work with version 4.5.0?

That would appear to be the case, although I don't know the exact details for these particular resources. What I do know is that (currently) Kindle Fire HD devices older than 2013 can't run the current version of the Bible app (5.3.4) and version 4.5.0 is no longer supported. Resources are recompiled over time to allow for new features to work and this sometimes means older versions of our apps are no longer able to use those resources.

Thanks again, Kevin. Much appreciated.

Rick Ausdahl

https://community.logos.com/discussion/comment/835338#Comment_835338

Mine is a Fire HD. BTW I neglected to mention all of my NSBT titles open without error.

Beloved,

If you're still keeping tabs on this thread, can you tell me how you went about installing version 5.3.4 on your Fire HD? The Faithlife/Amazon links I find don't provide for any version after 4.5.0 to be installed for the Fire HD.

Thanks!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/835971#Comment_835971

Mine is a Fire HD. BTW I neglected to mention all of my NSBT titles open without error.

Beloved,
If you're still keeping tabs on this thread, can you tell me how you went about installing version 5.3.4 on your Fire HD? The Faithlife/Amazon links I find don't provide for any version after 4.5.0 to be installed for the Fire HD.

Thanks!

As the above image shows, there are four different "Fire HD" devices and three of them are not supported. If you are not using a Kindle Fire HD (2013) KFSOWI, your device is not supported. Kindle Fire HD devices older than 2013 can't run the current version of the Bible app (5.3.4).

Rick Ausdahl

https://community.logos.com/discussion/comment/836045#Comment_836045

Mine is a Fire HD. BTW I neglected to mention all of my NSBT titles open without error.

Beloved,
If you're still keeping tabs on this thread, can you tell me how you went about installing version 5.3.4 on your Fire HD? The Faithlife/Amazon links I find don't provide for any version after 4.5.0 to be installed for the Fire HD.

Thanks!

As the above image shows, there are four different "Fire HD" devices and three of them are not supported. If you are not using a Kindle Fire HD (2013) KFSOWI, your device is not supported. Kindle Fire HD devices older than 2013 can't run the current version of the Bible app (5.3.4).

Kevin,

I was assuming that the "KF" numbers listed for each device in the image you provided were model numbers, none of which matched the model number printed on the back of my Fire HD 8.9. That was leaving me unsure of where my unit fit in regard to the image you provided. I.e. The model listed on the back of my device is 3HT7G. However, within the desktop Logos app, when I click on the info icon for a resource and scroll down, it lists a few devices, one of which reads "Amazon KFJWI". I'm not sure why/how Logos converts the model number 3HT7G printed on the back of my device to KFJWI within Logos, but apparently it does, and KFJWI is one of the devices your image indicates is not supported by the most recent version of the mobile app.

If you can point me to a conversion table that cross-references the Logos identifiers for Kindle devices with the actual model numbers assigned by Amazon, it will help me determine if any replacement device I'm considering qualifies as a device that is supported by the newest mobile release.

Thanks again for your feedback!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/836080#Comment_836080

If you can point me to a conversion table that cross-references the Logos identifiers for Kindle devices with the actual model numbers assigned by Amazon, it will help me determine if any replacement device I'm considering qualifies as a device that is supported by the newest mobile release.

The model numbers assigned by Amazon are shown in the image I attached earlier; the image came from Amazon, not Faithlife. The Logos Desktop app doesn't create it's own device identifiers. The devices that have a green checkmark (in the image) are compatible with our apps.

Please see https://developer.amazon.com/appsandservices/solutions/devices/kindle-fire/specifications/01-device-and-feature-specifications for more information; if you search that page for "build.model" you'll see that Amazon uses "KFJWI" as the model for your device.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/836083#Comment_836083

I forgot to mention, if you do end up purchasing a Kindle device it's better to get one that supports Fire OS 5. If you purchase a device that runs Fire OS 4 it's not likely that a future OS upgrade will be made available from Amazon, which will eventually cause a compatibility issue with our apps. Google devices offer a much longer life in terms of Android OS upgrades but if you're staying with Amazon it's better to buy the newest Kindle you can afford.

Rick Ausdahl

https://community.logos.com/discussion/comment/836089#Comment_836089

I forgot to mention, if you do end up purchasing a Kindle device it's better to get one that supports Fire OS 5. If you purchase a device that runs Fire OS 4 it's not likely that a future OS upgrade will be made available from Amazon, which will eventually cause a compatibility issue with our apps. Google devices offer a much longer life in terms of Android OS upgrades but if you're staying with Amazon it's better to buy the newest Kindle you can afford.

Thanks for the last two replies and thanks for the link to the charts. It's interesting (i.e. strange and frustrating) that the model numbers Amazon has on the actual devices don't match the numbers they use in the charts and give to developers. About a year and a half ago I asked a Faithlife rep what the Amazon codes in the "Device" section of the resource information panel meant, but she said she didn't have a clue. Now I know. [:)]

I guess I'll look into some true/pure Android devices before buying another Kindle.