Beta Won't Start
Decided to try the Beta a couple of days ago. It worked well what little I was able to use it.
Since last night, however, it won't start. I can hold ctl while attempting to start and nothing happens then either.
Any suggestions?
JLS
Comments
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Hi Jason,
How far does the startup of the program get? Does the splash screen come up? Does an error occur?
It may also help us to get log files, so if you could follow the steps in this support article and attach the resulting log files to this thread, we will review them: http://www.logos.com/L4/Support/DiagnosticLogging.
Thank you,
Melissa0 -
Well, there are a few places I start with suddenly new issues.....
- what changed? Did you install anything? Did Windows install an update while you were sleeping?
- Have you restarted your computer?
- Have you gotten anything in the log files? (Try to enable Diagnostic Logging)
Finally I wonder if you're talking PC beta or Mac Alpha?
Sarcasm is my love language. Obviously I love you. 0 -
PC beta. I can only wish for a Mac $$$$$
No changes. I had simply gotten out of the program and was starting it back up later to use it again.
I just went and saw that the executable was still running. I killed the process and it started up.
Log file is attached never the less.00644.Logos4.log
Thanks
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Well glad you're back in Jason. Maybe the log will show something to the programmers.
Sarcasm is my love language. Obviously I love you. 0 -
It is somewhat odd. Maybe it had something related to the fact that I had changed my email on my account, but I held down ctl so that I could change it when I first started the program last night.
Oh well......0 -
Could Beta testers please try to post their reports in the PC Beta forum? I personally would appreciate the effort to get these Beta reports in the right place. Thanks.Jason Skipper said:Decided to try the Beta a couple of days ago. It worked well what little I was able to use it.
Since last night, however, it won't start. I can hold ctl while attempting to start and nothing happens then either.
Any suggestions?
JLS
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Sure, just give me a link.
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