Is there any reason to call sales if you have a straightforward order?

Bill Moore said:

Would you call sales tomorrow anyway, or simply order online? What may I be overlooking?

There's nothing to be gained by calling sales unless you want to do something complicated like try and add to an existing payment plan. But as was said above, make sure you have become a Logos Now member before buying L7 Gold (do two transactions). It will be cheaper that way.

Bill Moore said:

Are you and Jeffrey indicating that first joining Now will reduce the library below $316.55?

No, I'm not saying that. I just didn't realise the cart gave you the deduction in one purchase. That's great, and I've not seen it noted anywhere. (I was already a Logos Now member, so couldn't experience it myself.) Thanks for letting us know that two transactions aren't necessary in this case.

I've been told by some that you can get secret or extra deals when you speak with someone but the few times I've called in I never got anything like that so I would say just order unless you want to do something funky like merge payment plans. 

Bill Moore said:

Mattillo said:

I've been told by some that you can get secret or extra deals when you speak with someone but the few times I've called in I never got anything like that so I would say just order unless you want to do something funky like merge payment plans. 

After perusing thread after thread, trying to soak up all I can about Logos Now and offers and libraries and purchasing strategies, etc., I think you're right. We're always looking for the best price, but it seems that what shows up online is as good as it gets for straightforward purchases.

In my experienc, Sales will almost never give any additional discount on something that is already on sale. I therefore only contact them if purchasing something at full price - then a small discount is possible. 

Bill Moore said:

Would you call sales tomorrow anyway, or simply order online? What may I be overlooking?

Thank you.

Agree that if possible, order online; clearly 'live' sales assets are badly strained until after the L7 rush is over. I've tried to call/ chat/ email due to FFS/ LN question since launch, but no contact. Tried calling, holding several times to a max of 15-20 min. Tried the chat app - same results. Tried email (as overflow option from chat app); no response after many days. Result: no purchase, so far.

This is not really a complaint, but recognition that it is a special time. 

One last thought - perhaps the email option should work better than it has. The ol'  Inbox is gold for FL at a time like this. [H]

Grace and peace. <><  

Bill Moore said:

As a non-Now member, my dynamic price for Standard Gold library is $413.79.

Without Now in the cart, the Library is discounted to $373.41 (reflecting the L7 introductory discount of 10%).

With Now in the cart, the Library is discounted to $316.55 (reflecting the L7 Combo Discount of 10% and the Intro. Promo + Now Discount of 15%).

Are you and Jeffrey indicating that first joining Now will reduce the library below $316.55?

Thanks.

This has definitely been an interesting release in regard to pricing.

I had already purchased the L7 Full Feature set, L7 Standard Silver library, and L7 Pentecostal/Charismatic Bronze library, when based on various forum conversations I started wondering if purchasing Logos Now first to gain extra savings on the other items would have saved me enough to cover a good percentage of the $90 Logos Now purchase.  So as I noted in another thread, I contacted Sales, but was told doing the LN purchase first would not have saved more than a couple of dollars at best--not nearly enough to make a dent in the extra $90 paid up front for LN.  So, I let it go for a while.  But this morning, I decided to compare what would happen if I were to upgrade my L7 Standard Silver to L7 Standard Gold with Logos Now vs. without it.  Here are the L7 Gold upgrade costs as given in my cart without a Logos Now membership, followed by the cost of the same library with a Logos Now membership also being in the cart.

• $239.25 without the Logos Now membership in the cart
• $203.36 with the Logos Now membership in the cart

That's a savings of $35.89 (15%), and that's just for the upgrade from Silver to Gold.  Since my original library purchases without a Logos Now membership came to $441.95, I figured making the purchases with a Logos Now membership should save me $66.29 on the libraries--a savings which could then be applied to the $90 LN membership, resulting in a net out-of-pocket increase of less than $24 for the Logos Now membership.  Or so I thought. 

When I called Sales again and shared this information, I was told I wouldn't really save that amount if I returned my purchases and made them again with a Logos Now membership--that in actuality, I would only see a net savings increase of 5% (apx. $25), not the $66 I was anticipating.  When I asked how/why that could be the case if the library prices in the cart were being discounted by 15% with a Logos Now membership in the cart, I was told "Yes--it's confusing!".  The sales rep then attempted an explanation I couldn't follow--something about me seeing back-end savings in the current scenario I had presented to him that would be offset by higher up-front pricing if I were to return the purchases and then re-purchase them after becoming a Logos Now member.

Oy Vey!  What's a simpleton like me to make of it all.  [:S] 

NOTE: I in no way mean to disparage the sales rep who spoke with me on the phone--he was very polite and did his best.  I'm just glad I'm not tasked with the responsibility of explaining it to customers.

Rick Ausdahl said:

What's a simpleton like me to make of it all.

I think what your Sales Rep was trying to say was that you make the most significant LN savings when you purchase the Library on its own, without a Feature Set. When you purchase a Library and a Feature Set together, you'll get a 10% discount, even if you're not a Logos Now member.

That's why you were told you'd only save an additional 5% on your original upgrade of L7 FFS + L7 Silver.

Thanks for the thoughtful reply, Bill. My library is also pretty extensive, and yet, because of my interests as a scholar, my personal input parameters are different. For one thing, I'm not sure I get as much value from feature sets as I do from books. But that's another story.

And now, still trying to figure out my best options, I realize that I misunderstand the LN discount for base packages. I've sliced the numbers every way I can think of to get from the price without LN to the price it would be with LN. I guess majoring in mathematics wasn't quite enough. Time to call.

In the old days when sales people had been there for years, it was WELL worth it to build a relationship with a sales person.

If you've purchased 10k worth of stuff through them they generally want to help you make it 15, and so would/could be pretty creative.

Now I doubt it.

I helped my former sales person sell like 50 base packages. He appreciated that too .

The guy that took rusty's place has been canned, the person I went to after that has been canned, then I had an email address or two to try, and both seem to have also been canned. At this point if I were to buy something today, I'd need to email sales@logos.com and start building a relationship with a new sales person.