Dear Faithlife, please do not compromise the public perception of your integrity
Faithlife, you have several reasons to be concerned about the public perception of your integrity at the moment. Note that I say "public perception" specifically to insure that you understand I do not actually question your integrity but rather I question your actions that put integrity into question.
Recent events of relevance:
- listing of features of Logos 7 items marked "(subscription)" that in fact are Logos Now features
- two authors caught in plagarism making one question the "academicness" of the environment in which they and other authors write as these are grad school 101 level errors
- releases of products with inaccurate/missing tagging as in Classics of Western Spirituality and sermons ... note that Kyle has gone a very good job of getting these corrected in a timely manner but they are indicative of a cultural of sloppiness.
So what direction in Logos moving?
- discourse analysis tagging
- direct quotation tagging
- allusion/echo and other intertextual tagging
- figurative speech tagging ...
All of these and many more require that we trust you to provide theologically neutral, accurate and complete tagging. This is especially true as we have little opportunity to attach visible corrections when we disagree with your classification. So just when I need to believe that your tools are neutral what do you do? Because a conservative radical objected to a post, you chose to delete the feature rather than fix the problem which has two relatively small elements:
- renaming the feature in the customization menu
- applying the source screening specified in the web page to the home page as well.
Instead, you chose to tell us that the feature is not relevant to Bible study - a statement that very strongly reeks of a particular theological hermeneutic - and therefore you will remove it. (In addition, news is very relevant to sermon writing so the statement also reeks of illogical self-justification.) Once again, you show that I can not trust Faithlife to be theologically neutral ... a message sent multiple times. So why should I trust that you will not be equally responsive to disagreements in your tools and with your tagging ... moving from neutral to theologically based tagging?
Please don't solve a short term complaint by creating a long-term problem.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
Comments
- discourse analysis tagging
- direct quotation tagging
- allusion/echo and other intertextual tagging
- figurative speech tagging ...
- listing of features of Logos 7 items marked "(subscription)" that in fact are Logos Now features
- two authors caught in plagarism making one question the "academicness" of the environment in which they and other authors write as these are grad school 101 level errors
- releases of products with inaccurate/missing tagging as in Classics of Western Spirituality and sermons ... note that Kyle has gone a very good job of getting these corrected in a timely manner but they are indicative of a cultural of sloppiness.
- discourse analysis tagging
- direct quotation tagging
- allusion/echo and other intertextual tagging
- figurative speech tagging ...
- renaming the feature in the customization menu
- applying the source screening specified in the web page to the home page as well.
- The complaints showing up on the Forums were a predictable result of including the newsfeeds; and
- In my judgment, the feature was peripheral to the core functions of the software.
which feature is going to get removed because someone complained?I believe she is mentioning the Faithlife News RSS Feed "feature".
Ah ok... personally I have no problem with it; after all we're living in this world and we need to be connected to it in order to know what's going on around us. Some people are just too "whinney" to say the least. They strain out the mosquito in trivial things like this but swallow the camel on other things where they should actually say something about it. Oh well, I think FL should stay away from the business of pleasing people like that, because they will please those but upset others in the process all for one single whinner.
which feature is going to get removed because someone complained?I believe she is mentioning the Faithlife News RSS Feed "feature".
Questioning FL integrity because they remove a newsfeed (if they do) may be a drama of overreaction given that the FL News Feed may not be all that relevant to Logos Bible Software anyway. I don't clearly this see as a failure of integrity that FL is caving in to some conservative radical objection.
However...
Being an upstanding conservative radical myself, I sniffed, objected and was annoyed about Hillary, yet it never occurred to me to be offended. The News feed can stay on my account.
FL's integrity is intact.
which feature is going to get removed because someone complained?I believe she is mentioning the Faithlife News RSS Feed "feature".
Questioning FL integrity because they remove a newsfeed (if they do) may be a drama of overreaction given that the FL News Feed may not be all that relevant to Logos Bible Software anyway. I don't clearly this see as a failure of integrity that FL is caving in to some conservative radical objection.
However...
Being an upstanding conservative radical myself, I sniffed, objected and was annoyed about Hillary, yet it never occurred to me to be offended. The News feed can stay on my account.
FL's integrity is intact.
It's like you were in my head! You said everything I wanted to say that I didn't know HOW to say.
I would add that I am NOT for FL removing the newsfeed, but "fixing it" by making it more clear of what it is and allowing resources to be turned on and off from within Logos. While the "Hilary" article was annoying, many articles are not and allow one to see what's going on in the Christian news world, which IS an asset to Logos.
Cynthia
Romans 8:28-38
Out of the list MJ made, the Dr Varner one bugs me the most. First, I don't know the details, since of course, Logos not being clear, is best for imagining the worst.
But Logos honcho'd the ECC and I assume did the the normal checking .... or didn't? It seems to me, if you're to pressure professors (usually) to fit things in, and meet deadlines, you also have a duty to assist. Not wait 2 years down the road, and then say, oh my! I feel so sorry for the gentleman ... an instance like this can erase so much of the man's gifts.
Regarding theological evenness, I suspect it is going to bite Logos, soon enough ... from the evangelicals. The software is unbelievably liberal ... but throws a few evangelical bones out now and then (with Zondervan helping out as much as it can).
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
The software is unbelievably liberal ... but throws a few evangelical bones out now and then (with Zondervan helping out as much as it can).
Really? That's definitely not my perception. As someone who is a part of a tradition that some would describe as progressive (though few would describe as liberal), I find that Logos tends to cater to a more conservative crowd than me. For example, I appreciate the monthly freebies (truly!), but they're almost always Calvinist-leaning, sometimes bordering on American Fundamentalism. If anything, I would have described Logos' theological bent as pseudo-Calvinistic.
Nick, my statement wasn't an absolute, but relative to the opinionator (me). Similarly, you would look at the 'tendenz' from a differing angle.
Since we're both away from the apparent target, the freebies (for me) are a waste. I think there might have been one on Stone-Campbell; it was interesting.
The easy way in customer research to evaluate a perception, is who would you recommend the Logos Study Bible to? And here in our small burg, Logos SB fits best to the left of our evangelicals. I certainly would not recommend it anywhere to the right of evangelicals. Goodness. Now, maybe they'd like the freebies.
Matthew (Oklahoma) probably has a better take on Logos to the right of evangelicals. (A complement).
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
Denise - I caught what you were saying. I just found it interesting. You're right, it's all relative to wherever we stand.
When it comes to what material Logos publishes, I say everything that has to do with religion. From extreme right to extreme left.
Hinduism, Buddahism, etc..
Mission: To serve God as He desires.
So what direction in Logos moving?
All of these and many more require that we trust you to provide theologically neutral, accurate and complete tagging. This is especially true as we have little opportunity to attach visible corrections when we disagree with your classification.
IMHO theological neutrality is not the issue. A possible issue is that some of the decisions made in marginal cases could be based on other people's work. Then, arguably, there would need to be attribution.
A possible issue is that some of the decisions made in marginal cases could be based on other people's work. Then, arguably, there would need to be attribution.
I agree with you that attribution to other scholars is a solid solution ... puts them in the same category as other resources except for the limitations in noting disagreements.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
Faithlife, you have several reasons to be concerned about the public perception of your integrity at the moment. Note that I say "public perception" specifically to insure that you understand I do not actually question your integrity but rather I question your actions that put integrity into question.
Recent events of relevance:
So what direction in Logos moving?
All of these and many more require that we trust you to provide theologically neutral, accurate and complete tagging. This is especially true as we have little opportunity to attach visible corrections when we disagree with your classification. So just when I need to believe that your tools are neutral what do you do? Because a conservative radical objected to a post, you chose to delete the feature rather than fix the problem which has two relatively small elements:
Instead, you chose to tell us that the feature is not relevant to Bible study - a statement that very strongly reeks of a particular theological hermeneutic - and therefore you will remove it. (In addition, news is very relevant to sermon writing so the statement also reeks of illogical self-justification.) Once again, you show that I can not trust Faithlife to be theologically neutral ... a message sent multiple times. So why should I trust that you will not be equally responsive to disagreements in your tools and with your tagging ... moving from neutral to theologically based tagging?
Please don't solve a short term complaint by creating a long-term problem.
MJ, you've misread the Faithlife New homepage feed issue to fit into a narrative it doesn't fit into. I've explained a bit more around the rationale for removing it in the original thread. I'm sorry for not providing all of those details in my initial communication. It ultimately boils down to spending our limited resources on the right priorities. Fixing/improving Faithlife News doesn't make the cut right now. It had nothing to do with taking sides on any political or religious issues or any lack of neutrality.
MJ, I don't think this criticism is fair at all, and I'm disappointed to see it. I don't want to say more publicly, so I will contact you away from the forums.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
The decision specifically regarding the news feed, I do not see as an integrity issue. It is simply good business. Why would FL do anything that detracts from the software, especially if it has nothing to do with the software. Having a news feed that they cannot control the content of was a bad business decision to begin with. Removing it is a good decision, because the news is available without the feed. If someone wants to read it they can. The fact that there are two threads and lots of energy as a result of the news feed is proof enough. It has nothing to do with integrity or censorship. It has to do with FL making good business decisions.
The decision specifically regarding the news feed, I do not see as an integrity issue. It is simply good business. Why would FL do anything that detracts from the software, especially if it has nothing to do with the software. Having a news feed that they cannot control the content of was a bad business decision to begin with. Removing it is a good decision, because the news is available without the feed. If someone wants to read it they can. The fact that there are two threads and lots of energy as a result of the news feed is proof enough. It has nothing to do with integrity or censorship. It has to do with FL making good business decisions.
I really don't know how anyone could have said it any better than this!! That you for articulating this so well!
And the fact that FL basically admitted that adding the feeds to the home page in the first place was a poor decision speaks volumes of their abundance of integrity, not their lack thereof!
And since when did ensuring that a company uses their resources and energy to fulfill, enhance, or remain faithful to their business model have anything to do with "integrity"? While I might get upset with some of FL's decision at times, and wish they would make decision that cater to my desires, I would never challenge their integrity, or even bring the insinuation of a potential deteriorated public perception of the same, simply because I did not agree with the decisions that are being made. Last time I checked, FL was Bob's company, not mine.
Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
The decision specifically regarding the news feed, I do not see as an integrity issue. It is simply good business. Why would FL do anything that detracts from the software, especially if it has nothing to do with the software. Having a news feed that they cannot control the content of was a bad business decision to begin with. Removing it is a good decision, because the news is available without the feed. If someone wants to read it they can. The fact that there are two threads and lots of energy as a result of the news feed is proof enough. It has nothing to do with integrity or censorship. It has to do with FL making good business decisions.
Nailed it!
Great decision Faithlife. I don't need a news feed with random content mixed in with my bible study software. Your integrity is not at all compromised and I support you 100%. I rely on other sources for my news.
Oh no, Faithlife you should not only keep the news feeds but implemt it to my library somehow and tag it. I just want to see from my timeline all the news what happened today, and on every topic recent news about it. [:P]
The decision specifically regarding the news feed, I do not see as an integrity issue. It is simply good business. Why would FL do anything that detracts from the software, especially if it has nothing to do with the software. Having a news feed that they cannot control the content of was a bad business decision to begin with. Removing it is a good decision, because the news is available without the feed. If someone wants to read it they can. The fact that there are two threads and lots of energy as a result of the news feed is proof enough. It has nothing to do with integrity or censorship. It has to do with FL making good business decisions.
Nailed it!
Great decision Faithlife. I don't need a news feed with random content mixed in with my bible study software. Your integrity is not at all compromised and I support you 100%. I rely on other sources for my news.
[Y] Thank you Faithlife for doing right decision.
"No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill
MJ, I don't think this criticism is fair at all, and I'm disappointed to see it. I don't want to say more publicly, so I will contact you away from the forums.
agree. not the place or way to do this.
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org
MJ, I don't think this criticism is fair at all, and I'm disappointed to see it. I don't want to say more publicly, so I will contact you away from the forums.
agree. not the place or way to do this.
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org
MJ, I don't think this criticism is fair at all, and I'm disappointed to see it. I don't want to say more publicly, so I will contact you away from the forums.
agree. not the place or way to do this.
But then again, why even bother to tell the public she's going to be hearing from him privately? Wouldn't it have been better just to go ahead and contact her "privately" without telling the world he's going to do it "privately"? In my opinion that's a bad move, because he's still putting her on the spot by telling her he's disappointed (pretty much on her), but then she'll be hearing more from him "privately"! 😜😁😂 Nobody thought of that, did they? Uh ha!
Nobody thought of that, did they? Uh ha!
I did think of that, but felt I was stuck between a rock and a hard place. I chose what I felt was the least worst option.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
Faithlife, you have several reasons to be concerned about the public perception of your integrity at the moment. Note that I say "public perception" specifically to insure that you understand I do not actually question your integrity but rather I question your actions that put integrity into question.
While you are really good at giving advice in the forums (and its usually very valuable advice), I hope you are equally good at taking advice.
You might want to consider adding this caveat to the subject line. You have done a good job articulating the fact that you are not actually calling into question their actual integrity, but rather trying to protect "public perception" of the same. That is to be commended and I hope FL appreciates that.
Yet your subject line seems quite the opposite..that you are challneging the integrity of the company. I would suggest adding "public perception" to the subject, as well. This takes the subject from a potential attack to a concerned attempt to project the image of the FL brand.
Take it for what it's worth, and respond as you may. But I hope you'll at least take a moment to consider that I might be right before abruptly firing back with an articulate reply.
Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
I think MJ is right. Why didn't FL do or say anything about it until someone whined about it? She's right on point, the feature should be fixed not removed, though in my opinion having the option of turning it off is the actual fix to it. Again, if some don't like the channel, turn it off, but don't whine about it. People, always drowning with a glass of water! Next thing you know the radical whiner will start another thread giving FL "kuddos" for addressing his petty and pityful concern 😒🙄
DAL
Personally, I am not concerned about Faithlife's integrity. I expect them to get things wrong at times. Lord knows, I do. In fact, I often worry about my own integrity.
"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley
All of these and many more require that we trust you to provide theologically neutral, accurate and complete tagging. This is especially true as we have little opportunity to attach visible corrections when we disagree with your classification.
It is very hard to see our own blindness, and as useful as the Logos/Faithlife materials have been, there have been issues. Just for yucks, I went back to a complaint I made about the Faithlife Study Bible in the FSB users group four years ago. As a Lutheran I objected to the note on Titus 3:5 for, at best, attacking a caricature of those who understand this as a reference to Baptism. In the four years since, there have been periodic updates of the resource, and recently I guess a significant rewrite that will be published in a dead tree edition. So I went back to this passage.
And it is better. Still bad, IMHO. I don't mind so much that it disagrees with me and my fellow Lutherans (and actually many others too). But it seems to dismiss so many of us as not worthy of even respect or notice. And the exegetical evidence they gave seemed hardly convincing to me. It is a further reminder of what Luther found at Marburg back in 1528. In talking about God the Holy Spirit using external things, we appear to have different spirits...
I must admit that when I see so little improvement four years after I used the forum they provided for feedback, that I am disappointed. Not that I am in the position to do so, but I still would not be able to give my wholehearted recommendation to a Lutheran congregation to use the FSB in any Confirmation instruction - at least without an organized response to things like this. FSB is a useful resource. But it certainly is not "core" for me. For those of us with the theological training to understand this, it is hardly new or unexpected, even if disappointing.
As much as Faithlife has reached out beyond it - and they have - Faithlife comes from, broadly, Anglo-American Evangelicalism. I myself am a user because they have been reaching out for decades. But at the core they still seem to be what they are. But I am a Christian that from a Church that has been saying "Yes and No" to American Evangelicalism for over a century.
The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann
L8 Anglican, Lutheran and Orthodox Silver, Reformed Starter, Academic Essentials
L7 Lutheran Gold, Anglican Bronze
And it is better. Still bad, IMHO. I don't mind so much that it disagrees with me and my fellow Lutherans (and actually many others too). But it seems to dismiss so many of us as not worthy of even respect or notice. And the exegetical evidence they gave seemed hardly convincing to me....
I must admit that when I see so little improvement four years after I used the forum they provided for feedback, that I am disappointed.
I think my question is...are you saying that there has been so little improvement and are using the example of they didn't change their comment on THEIR OWN study Bible? Wouldn't that be like asking MacArthur to change a comment in his study Bible, or asking Adrian Rogers to change a comment in his own study Bible?
It just seems to me that THAT is their call! It's THEIR study Bible. You know how many study Bibles I own that I don't agree with? Doesn't mean I have the right to tell them to change it.
I'm at a loss here... I really am!
Aside from that, I would disagree wholeheartedly that there is little improvement as a result of the forum. I think they are constantly improving from four years ago as their products get better and better and they work at communicating better and better to and with their client base.
Speaking more to the general reader, I think where I am SO dumbfounded is the sense of entitlement some customers display that seems to come because Faith Life chooses to interact with their customers. Honestly, at times, its almost abusive.
I'm sure to receive flack about this, but honestly, I'm absolutely shocked at how entitled some users seem to think they are!
Cynthia
Romans 8:28-38
As I understand, the FSB was an attempt at a broader audience, and indeed invited input. And indeed made changes. So, user desires are expected.
I suspect FSB is to the far-left of me, and to the right of Ken ... likely about where they wanted to be.
Regarding entitlement, customers are always entitled ... and businesses as well. Win-win.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
I suspect FSB is to the far-left of me, and to the right of Ken ... likely about where they wanted to be.
Usually when the terms "right" and "left" are used, they are used with regard to the merits of "historical criticism". My comments have nothing to do with this at all. I am pretty firmly in the middle of the road, being run over all kinds of people on both sides on that issue. [:)]
Instead my complaint is their far left wing reformation reading of Titus 3 - which separates the common biblical way of speaking which links "internal" changes with "external" happenings, so passages like this can obviously not inform our understanding of, in this case, Baptism. I view the presentation as quite unbalanced, and gave examples from exegetical works with a wide variety of theological leanings that have much more balanced presentations.
Doing a quick Logos search of Titus 3.5, I find this statement quite telling...
In particular, is baptism in view in v. 5? Of the commentators who have written on these Epistles, I can find but one who denies it.
Beasley-Murray, G. R. (1962). Baptism in the New Testament (p. 209). Milton Keynes, UK: Paternoster.
It seems to me that on this FSB is promoting, at best, a minority position. I don't have a problem with that exactly, but a reference work, even when promoting a minority position, should at least make the reader aware of the majority view.
The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann
L8 Anglican, Lutheran and Orthodox Silver, Reformed Starter, Academic Essentials
L7 Lutheran Gold, Anglican Bronze
I didn't care for the news feed, it had no link to bible study. But at the same time I did not see this having any bearing on the integrity of FL. I'd rather see them invest their resources in other things. And I do believe they try to be theologically sensitive as another poster has put it, but I don't expect individual writers of Lexham Press materials to put aside their theological beliefs. They are like any other resources sold by FL.
Re: LSB. I read somewhere that Logos will sell almost any resource, but Lexham products do have a broadly evangelical stance (a commitment to inerrancy, at least). I can't find that section on the website, though. EDIT: Here it is http://www.lexhampress.com/manuscript-submission/
Their mission statement explains why the newsfeed was off point (although their Cadillac pricing makes the second sentence shaky): "We use technology to equip the church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world."
Using Logos as a pastor, seminary professor, and Tyndale author
Instead, you chose to tell us that the feature is not relevant to Bible study - a statement that very strongly reeks of a particular theological hermeneutic - and therefore you will remove it. (In addition, news is very relevant to sermon writing so the statement also reeks of illogical self-justification.)
M.J., this strikes me as bit unfair. While certain churches place more emphasis than others do on consciously interpreting scripture as part of a community of faith, very few encourage individuals to study and grow in complete isolation from other Christians. I may have helped stoke this, because I commented that I thought:
To be clear, I did not intend to imply that news - Christian or otherwise - is irrelevant to sermon preparation, Christian growth, or any other part of the Christian life.
Just to explain my perspective, I use Logos essentially as a tool to read, search and otherwise work with electronic books, journals and other reference materials - a research library, rather than a news repository. Given the nature of the resources FaithLife sells, I suspect that's how most Logos customers use it most of the time. Of course, I could well be very wrong about that. But it's from that perspective that a newsfeed seems to me peripheral. It's just not what I use the program for, and it's not what most of the "how to" questions and feature requests on the Forums seem to be oriented around.
I do check the current religion news pretty much every day, just not with Logos. Of course, I may not be typical, and this may be an essential feature for many Logos users. If so, I apologize. But my comments were certainly not intended to minimize the importance of Christian community - they were purely around what features seem to me to be in FaithLife's sweet-spot, and the disproportionate amount of grief that the business decision to include this feature has created for the company.
It doesn't matter anymore, the matter is over for now, but I could be amused by knowing how many Logos users used FL news feed to feed their daily news crunch for spiritual growth, and how many pastors used FL news feed for active sermon prep. I suppose we shall never know.
Over and out.
It doesn't matter anymore, the matter is over for now, but I could be amused by knowing how many Logos users used FL news feed to feed their daily news crunch for spiritual growth, and how many pastors used FL news feed for active sermon prep. I suppose we shall never know.
Over and out.
The UserVoice vote count is probably a decent proxy.
releases of products with inaccurate/missing tagging as in Classics of Western Spirituality
Unfortunately this one is going to be little effect on me... I am having to cancel my CWS since I can't afford them and when talking to sales today the only option they could come up with was trying to sell me the collectors edition but $450 a month is not an affordable option for me.
-Dan
Ouch! I picked most of them up in much lower level packages and then had a manageable price on the few remaining. Check your costs of Lutheran, Anglican, Orthodox and Catholic packages to see if some make most of the set affordable ...
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
Getting Anglican portfolio brought it done to $340 since it has 93 of the volumes in it. weird that Catholic portfolio only contained 76 volumes.
-Dan
I had a bit of a problem figuring out why the series was split as it was in the packages and assumed it had to do with balance and value ... but I'm glad things weren't as bleak as sales made it look.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
There is no such thing as being theologically neutral.
Not in the absolute ... but there is nearer or farther from it on the continuum ...
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
I tend to agree with Mike on this one. the only way to be theologically neutral is to be theologically vacuous. No one (here) wants that.
I think FL's approach all along has been about the best possible: be theologically sensitive (not neutral!) while asking for some measure of grace from its customers because of the nature of the marketplace. I can't come up with a better approach without excluding some segment of the current market.
I'm not known for agreeing with FL on a lot of things, but I think they got this one right, for the most part.
Eating a steady diet of government cheese, and living in a van down by the river.
Much of the tagging that Logos supplies is linguistic or text alignment. While there are a few situations of ambiguity with theological consequences, I view the tagging as generally theologically neutral. However, you are correct that when you move into their publications they are not theologically neutral but precisely what they claim to be "broadly Evangelical".
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
Faithlife is a publisher that sells to several 'groups'.
Standard, Anglican, Baptist, Lutheran, Methodist & Wesleyan, Orthodox, Pentecostal & Charismatic, Reformed, SDA, Catholic
If it marks 'items' in a way that adds 'bias' some of the 'groups' are going to leave.
Faithlife has to find a way to be 'theologically neutral' or maybe they can have flags to turn on the tagging on for 'group' X and if you have not selected a 'group' then no tagging shows for that item.