Crashing and freezing

I have Logos 7 installed on three machines. Just purchased (yesterday) a portfolio base package which worked fine on one machine, but not the others.

Machine 1 Windows 10, I7, 12GB Ram - working fine.

Machine 2 Windows 10, Intel Celeron N2830, 4GB Ram opens then crashes with a message saying error has caused this program to close log report included.

3755.Logos.zip

Machine 3 Windows 10 Pro, I5, 8GB Ram does not get past the splash screen.

0871.Logos.zip

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Comments

Bradley Grainger (Logos)

Neither of the log files contains a crash report, so this crash will be difficult to diagnose via the forums.

If you're familiar with Event Viewer, you could try to find crash information there and post it here for analysis. Otherwise, I'd recommend contacting Tech Support so that they can look at your machine and/or collect a crash dump for analysis.

Mark Barnes

https://community.logos.com/discussion/comment/857118#Comment_857118

If you're familiar with Event Viewer, you could try to find crash information there and post it here for analysis.

Instructions here: https://community.logos.com/forums/t/124126.aspx

Claude Brown Jr

Thanks guys. I put in a support request. I do find it a little disconcerting however that having followed the the eenable logging instructions and zipping the files requested, they turn out not to be useful. The guys at support said the same thing that they need to call me on the phone. I presume that this is the beginning of some sort of repair by remote.

Mark Barnes

https://community.logos.com/discussion/comment/857221#Comment_857221

Log files are almost always useful. However, if certain crashes can crash Logos BEFORE Logos is able to write to the log file, and therefore the log just ends abruptly. That's what happened to you. Event Viewer (which is written by Windows, not by Logos) is the only way to diagnose crashes in that scenario.