Declined transactions - policy
I bank with Tesco in the UK, and UK forum users might be aware of how awkward this has been lately.
Basically, they were all over the news here following a massive hacking scandal which resulted in a lot of fraudulent activity, and their response has been one of outright paranoia. My routine activity is regularly being marked as "suspicious" and my account is being locked on a regular basis, even though I'm doing nothing particularly unusual.
This morning, I had two Logos payments blocked, but Tesco insist that they have since unlocked the account and that I should be able to put through transactions without a hitch, but going back to the checkout in Logos, it still says my card has been declined. i was wondering whether Logos puts their own blocks on a card payment if it's previously failed or not? I've called Tesco 3 times today about it, and they insist that it's not an issue on their end now, though they had declined it initially. I think it is their error still, but just wanted to be sure that Logos isn't rejecting my card based on previous failed payments.
Anyone able to advise?
Comments
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You could try phoning Logos, and see if it works that way.
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We do not place any additional block on card transactions. We're simply relaying the transaction status that comes from our payment card processor.
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Great, thanks! They've now confirmed it was the fault of another department. Took 4 phone calls and about 90 minutes of arguing, but it's all sorted.
Told 'em It wouldn't be your fault, but they were so certain that I thought I should check. Anywho, got my book now!
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