Spam on Faithlife - no way to report it as abuse

Ugh! This has never happened before. I would expect Faithlife to filter out such fake user profiles so they cannot bug us. Or at least to provide us a button to click to report such messages as abuse/spam.

It came to me on Faithlife and also to my email inbox.

Find more posts tagged with

Performance

Comments

MJ. Smith

Report it to Phil - they took care of a case of harassment for me and promised an eventual ability to block.

Rosie Perera

I'm sure it's not a particular real user harassing me but just spam. This particular user isn't likely to contact me again. Blocking this particular user won't solve the general problem, which is that they'll need to get smart about detecting junk like this to provide us spam filters for it.

There isn't even any way to delete messages on Faithlife, so this junk stays around in my Faithlife inbox. Irritating. I mostly want a way to delete it, and preferably to prevent it from coming in the first place.

Report it to Phil - they took care of a case of harassment for me and promised an eventual ability to block.

I will follow up with Phil.

Anonymous

https://community.logos.com/discussion/comment/874090#Comment_874090

Just saw this thread - you can block users from the "Visibility" section on your account settings page. Anyone that's a member of a group that you're in can message you unless they have been blocked.

Rosie Perera

https://community.logos.com/discussion/comment/875913#Comment_875913

Just saw this thread - you can block users from the "Visibility" section on your account settings page. Anyone that's a member of a group that you're in can message you unless they have been blocked.

Thanks, Dustin. But that won't solve the problem for everyone at once. Clearly if someone joins a big Faithlife group just to spam users then each one of us shouldn't have to go in to our settings page and block that person. Any one of us should be able to report them as abusing the system and that account should get shut down. It should of course be the discretion of Faithlife whether the contact in question does indeed qualify as spam, but someone attempting in bad English with a name like "Ms Fatima" to strike up a close friendship with a stranger and exchange photos is classic spam behavior and not likely ever to be legit. I will block this person, but I would hope there'd be some way to shut down the account.

Also, please provide a way to delete the offending message from my inbox. There is no delete button and the ickiness of it bugs me that it's even still there. All messages are permanently there in our inbox. We must have a way to delete messages we don't want to keep anymore.

Lynden Williams Communications

https://community.logos.com/discussion/comment/876001#Comment_876001

Welcome back Rosie. I along with others missed you.