Bug: Media browser cannot export all the slides in a bible backgrounds slide set.

Hi Jack,

Thanks for reporting this, I've created a case for the team to look at.

https://community.logos.com/discussion/comment/856362#Comment_856362

This is still occurring.

I just tested it on Bible Backgrounds: Hebrews (Media), and simply cannot export more than the first two slides. Every other slide exports as the second slide.

https://community.logos.com/discussion/comment/864516#Comment_864516

This is still occurring.

I just tested it on Bible Backgrounds: Hebrews (Media), and simply cannot export more than the first two slides. Every other slide exports as the second slide.

TC,

We do have a case for this, but it has to download all of the slides, so waiting a bit should allow them to download and export.

https://community.logos.com/discussion/comment/864669#Comment_864669

TC,

We do have a case for this, but it has to download all of the slides, so waiting a bit should allow them to download and export.

All of the slides are visible. None of them are still "whitewashed" which means they are all downloaded.

I can wait overnight (I have) and then click export to PPT or SAVE to desktop, and still only two of the complete set will transfer.

I can navigate to ANY other slide and click export and one of the first two will be exported in it's place.

I am guessing there is something wrong with the variable assigned to the pictures and the variable cannot increment beyond the second one.

https://community.logos.com/discussion/comment/864669#Comment_864669

Example:

open the Hebrews Slides I referenced: https://ref.ly/logos4/MediaTool;FormatId=1024;LayoutId=widescreen;MediaItemId=155758-1908327--;ViewMode=Edit

Now scroll down to any of the later ones, let's pick the TIMELINE which is the 5th out of 7 slides.

Click on it so that the little orange indicator dot is showing that it is selected.

Click SEND TO in the menu and select POWERPOINT.

The Second slide shows up. (The one marked THEME).

Jordan Litchfield

https://community.logos.com/discussion/comment/864781#Comment_864781

I am having the same problem. Really frustrating when you see something you really need and should be able to get, but can't.

https://community.logos.com/discussion/comment/864781#Comment_864781

Example:

open the Hebrews Slides I referenced: https://ref.ly/logos4/MediaTool;FormatId=1024;LayoutId=widescreen;MediaItemId=155758-1908327--;ViewMode=Edit

Now scroll down to any of the later ones, let's pick the TIMELINE which is the 5th out of 7 slides.

Click on it so that the little orange indicator dot is showing that it is selected.

Click SEND TO in the menu and select POWERPOINT.

The Second slide shows up. (The one marked THEME).

TC Black,

I'm unable to reproduce this issue of not being able to send a specific slide to PowerPoint. Can you let me know which version of PowerPoint you are running?

https://community.logos.com/discussion/comment/865055#Comment_865055

Philana,

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

https://community.logos.com/discussion/comment/865060#Comment_865060

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

TC Black,

I'm getting different results than you are, but I'll update the team so they can take a look and see what's going on.

https://community.logos.com/discussion/comment/865060#Comment_865060

Philana,

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

I've created a case for the team to look at for this specific issue.

https://community.logos.com/discussion/comment/865077#Comment_865077

Curiously.

I just tried the export again, and I still only got 2 slides, but this time I got the first and the very last (blank slide).

This is seriously wonky. I switched it to the 4:3 format and once again exported only the first two.

Jordan Litchfield

https://community.logos.com/discussion/comment/865099#Comment_865099

Once again, I've been having the same problem, and I use Office 2016. Just this past weekend I wanted to use some slides but couldn't because they won't all export.

Philana,

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

I've created a case for the team to look at for this specific issue.

SteveF

https://community.logos.com/discussion/comment/865101#Comment_865101

I had the same thing happen two weeks ago with the haggai slides [set of 7]. after many many attempts I was able to get all but the one I really wanted [the timeline].

I finally gave up and quit trying-- just assumed that it was the fault of the Bellingham server again and that "on-line" Logos materials really means only "some time". [So I get really nervous as I see more and more stuff that is only available from Logos with an on-line connection]

Sadly, the timeline that I found on "Google" was quite pale

Thanks, TCBlack, for raising this issue.

I am not able to reproduce the problem on my machine either (that is, any and all slides are sent or saved as expected).

Could those of you who are experiencing the problem upload your log files? (See https://wiki.logos.com/Diagnostic_Logging.)

There are certain points of failure that would be logged, and it would be helpful to know if any of those are happening. Please try sending/saving an individual slide and all the slides. The log file is regenerated every time the program is run, so you'll need to send the log file right after experiencing the problem. If you run the app again it will overwrite the log file.

https://community.logos.com/discussion/comment/868212#Comment_868212

I am not able to reproduce the problem on my machine either (that is, any and all slides are sent or saved as expected).

Could those of you who are experiencing the problem upload your log files? (See https://wiki.logos.com/Diagnostic_Logging.)

There are certain points of failure that would be logged, and it would be helpful to know if any of those are happening. Please try sending/saving an individual slide and all the slides. The log file is regenerated every time the program is run, so you'll need to send the log file right after experiencing the problem. If you run the app again it will overwrite the log file.

At first I was going to call your bluff but hey, Hebrews just worked! But then Titus failed twice, and when I tried second timothy I couldn't even click the "Send To" drop down... it was greyed out even though the download of the slides was completed.

0726.Logos Log Files.zip

https://community.logos.com/discussion/comment/868301#Comment_868301

Thanks for your logs. There are lots of error messages about failing to download the media items, which are likely relevant to the problem. I'm looking into it now. EDIT: I can reproduce the problem when I simulate a download failure. The images that download successfully are exported, but not the ones that failed. If all of the images fail to download the options to save or send are grayed out.

https://community.logos.com/discussion/comment/868344#Comment_868344

Then you have a display problem. The program displays all of the slides as completely downloaded.

When I open the media tool and select the set there is a blank section.
immediately this blank section is filled with greyed-out outlines of the slides
A loading "asterisk" is superimposed over the slides till each one individually loads.
Eventually every slide DISPLAYS as if it is completely loaded and I can clearly see the slide in its finished state.
It is after this that the export button becomes available.

You have a Display problem. Logos is displaying the downloads as complete when they are apparently not.

https://community.logos.com/discussion/comment/868552#Comment_868552

Then you have a display problem. The program displays all of the slides as completely downloaded.

When I open the media tool and select the set there is a blank section.

immediately this blank section is filled with greyed-out outlines of the slides

A loading "asterisk" is superimposed over the slides till each one individually loads.

Eventually every slide DISPLAYS as if it is completely loaded and I can clearly see the slide in its finished state.

It is after this that the export button becomes available.

You have a Display problem. Logos is displaying the downloads as complete when they are apparently not.

Still not resolved.!!!!!

https://community.logos.com/discussion/comment/865188#Comment_865188

Amen

https://community.logos.com/discussion/comment/869669#Comment_869669

Where is the fix for this problem!!!!!!!!!!!

https://community.logos.com/discussion/comment/865099#Comment_865099

Philana,

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

I've created a case for the team to look at for this specific issue.

Any word on a cause , workaround, solution?

https://community.logos.com/discussion/comment/876103#Comment_876103

Sorry for not getting back to you sooner. 7.4 (which is currently in Beta and will release to Stable in a few weeks) has some improvements for this issue. The improvements were already underway when I looked into this issue, so I passed on my findings and the feedback from this thread to make sure it was being addressed.

In the code you're running, the image is downloaded twice: the first time for the preview succeeds, but the second time, which it uses for exporting, fails silently.

In the new code the image will only be downloaded once. If it succeeds for the preview, you will also be able to export it.

However, if there are problems with your internet connection (which is why you're seeing this problem at all), you may still find that some images are missing. The difference is that in 7.4 they won't look like they are there. Since we will only download the images once instead of twice it may alleviate the downloading problem to the point where you don't run into this problem, or at least less frequently.

The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience.

EDIT: I should clarify what I mean by try again. I don't mean the export—if that fails it will continue to fail. You have to force it to try to download the images again. Closing and reopening the panel will work. I don't know offhand if there is a less disruptive option.

https://community.logos.com/discussion/comment/876128#Comment_876128

The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience

Really, you suggest that the problem is with the internet connection? You purport that the issue is with the internet connection? So those of us who have fiber and T1 lines should upgrade to what in order to resolve our internet connections?

https://community.logos.com/discussion/comment/877264#Comment_877264

The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience

Really, you suggest that the problem is with the internet connection? You purport that the issue is with the internet connection? So those of us who have fiber and T1 lines should upgrade to what in order to resolve our internet connections?

The problem is with the software. I didn't mean to shift any blame to your ISP. My explanation was referring to the technical implementation. The image was downloaded over the internet twice. It succeeded one time (the one you see), but failed the other (the one used for exporting.) I don't know the reason the download failed. It could be different every time. I could rephrase my suggestion to say use the most reliable internet connection available to you, and if it fails, try again until it succeeds.

MJ. Smith

https://community.logos.com/discussion/comment/877264#Comment_877264

You purport that the issue is with the internet connection? So those of us who have fiber and T1 lines should upgrade to what in order to resolve our internet connections?

What you have is only part of the transmission. Traces can eventually track down where the problem occurs ... in the worst case I've dealt with (direct deposit for a multi-million dollar payroll), frequent failure was finally tracked to the satellite - forcing the satellite out made the transmission work. Why we never knew.

https://community.logos.com/discussion/comment/877312#Comment_877312

I can't speak for Claude, but I know the internet at my place is suspect. I'm using a wireless provider. The Power company ran high power transmission lines that cross between me and the coop tower I'm connected to. The resultant EM field acts like a net that devastated my signal.

And I have another year of contract left. [8o|]

The result is that my 10Mb connection sometimes peaks at 30kb.

Imagine using Logos over a 2400 baud modem.

https://community.logos.com/discussion/comment/877688#Comment_877688

Okay okay I get it, all of our consumer technology is flawed. Seems that the Microsoft model of sell it flawed and "upgrade (read fix the code errors)" later is the norm. From internet service to phone service to TV service to software we accept less than promised (advertised / promoted) value. When asked to resolve the problems with the products there is always some denial that a problem exists wherein the provider has responsibility. There are the usual "we will look into it", and afterwards comes the nuanced responses, your computer, your internet, your skill level, etc. While I have been numbed by the frequency of these buy now improve later policies, I noticed that when no support is forthcoming the vocabulary changes to a technical level as if it's too complicated for me to understand that what I am asking for is unreasonable.

I do not think I am being unreasonable when my expectations are driven by the products own performance advertising. I am not angry at Faithlife for this behavior, just disappointed and in unguarded moments frustrated. When I was in high school we built a model of Skylab on the football field. It was my expectation that the real Skylab would function as promised and it did. So now when I am confronted with failures surrounding everything from alarm systems to internet browsers, the responses ring shallow. The constant updating informs me that product imperfections were not only known but planned from inception. I just can't help thinking that there is a difference between a product ready and a product in constant need of repair (update). The language the vocabulary of improvements / enhancements before existing productivity gives me shivers.

You may think me unbalanced but I am a huge Faithlife fan and will continue to purchase and to recommend this awesome software. I simply desire to have it function as advertised most of the time.

MJ. Smith

https://community.logos.com/discussion/comment/877716#Comment_877716

When I was in high school we built a model of Skylab on the football field. It was my expectation that the real Skylab would function as promised and it did. So now when I am confronted with failures surrounding everything from alarm systems to internet browsers, the responses ring shallow.

There are systems out there where the cost of perfection is paid - ATM machines, MRI machines . . . - the problem is that the cost of developing that "perfection" which still sometimes fails is so high that it would take consumer software out of the market. So the standard is set somewhere in the high 90's where the cost of each additional .1% of improvement starts a very rapid rise in cost. One major XML workspace provider had a service rep that I was on a first name relationship ... he was in China and I would call late at night to get him. Why? because he understood the problem when I explained it. Others would give me the "not a problem" until they finally understood OR I demanded to talk to a supervisor. My biggest frustration with customer service was at Faithlife - before I understood how to report bugs. I had found a problem with PB's where the compiler crashed on correct syntax under certain conditions. FL customer service on L3 insisted that since a user document was involved it was not their problem and they would not look into it. Hey, even Microsoft took a report when I figured out how to crash Word consistently.

https://community.logos.com/discussion/comment/877738#Comment_877738

When I was in high school we built a model of Skylab on the football field. It was my expectation that the real Skylab would function as promised and it did. So now when I am confronted with failures surrounding everything from alarm systems to internet browsers, the responses ring shallow.

There are systems out there where the cost of perfection is paid - ATM machines, MRI machines . . . - the problem is that the cost of developing that "perfection" which still sometimes fails is so high that it would take consumer software out of the market. So the standard is set somewhere in the high 90's where the cost of each additional .1% of improvement starts a very rapid rise in cost. One major XML workspace provider had a service rep that I was on a first name relationship ... he was in China and I would call late at night to get him. Why? because he understood the problem when I explained it. Others would give me the "not a problem" until they finally understood OR I demanded to talk to a supervisor. My biggest frustration with customer service was at Faithlife - before I understood how to report bugs. I had found a problem with PB's where the compiler crashed on correct syntax under certain conditions. FL customer service on L3 insisted that since a user document was involved it was not their problem and they would not look into it. Hey, even Microsoft took a report when I figured out how to crash Word consistently.

Thanks MJ at least I don't feel like I am crazy or alone.

https://community.logos.com/discussion/comment/877757#Comment_877757

still not working

https://community.logos.com/discussion/comment/865188#Comment_865188

yep, me to - exactly this issue whe I have been working on Ephesians

My system also used to accept my preference of a 4:3 slide, and would default to that in Logos 6. Now it will not accept this and I cant find any tool to help me set a user default

I opened up a forum item on this recently - but got little response

https://community.logos.com/discussion/comment/879121#Comment_879121

still not working

I also am continuing to experience this problem, even with the beta downloading only once instead of twice. Many times the connection is apparently simply dropped, other times the wrong slide is mapped. I can click on slide #2 and select send to powerpoint and slide #1 is sent.

https://community.logos.com/discussion/comment/880714#Comment_880714

still not working

I also am continuing to experience this problem, even with the beta downloading only once instead of twice. Many times the connection is apparently simply dropped, other times the wrong slide is mapped. I can click on slide #2 and select send to powerpoint and slide #1 is sent.

The response so far has been not promoting of hope for a solution soon.

https://community.logos.com/discussion/comment/880758#Comment_880758

still not working

I also am continuing to experience this problem, even with the beta downloading only once instead of twice. Many times the connection is apparently simply dropped, other times the wrong slide is mapped. I can click on slide #2 and select send to powerpoint and slide #1 is sent.

The response so far has been not promoting of hope for a solution soon.

Hi Claude,

We still have a case open for this and are tracking it.

https://community.logos.com/discussion/comment/880760#Comment_880760

I thought I had poorly tried to explain this issue way back in 2014 with Visual Copy. Just decided to look for that posting link and this is what I found. http://community.logos.com/forums/t/93579.aspx?PageIndex=1 So I don't know what tracking it means but I do know that 2 years is quite a wait.

SteveF

https://community.logos.com/discussion/comment/880906#Comment_880906

For Claude & TCBlack

You are not alone.

I stopped trying to use this feature months ago due to having the same issues and frustration.

https://community.logos.com/discussion/comment/880983#Comment_880983

this is bad news indeed

I referred it to logosbugs, by email on 4 February, an got acknowledgement of receipt of my email - but have heard Zip since

also 7.4 seems to have compounded the problem - I can't see a lot of the slides at all on the screen as I scroll down, no matter how long I wait

https://community.logos.com/discussion/comment/881758#Comment_881758

this is bad news indeed

I referred it to logosbugs, by email on 4 February, an got acknowledgement of receipt of my email - but have heard Zip since

also 7.4 seems to have compounded the problem - I can't see a lot of the slides at all on the screen as I scroll down, no matter how long I wait

Yes it looks like it addressed some sort of double download issue at faith but now instead all panels not getting exported, all panels don't show at all.

https://community.logos.com/discussion/comment/882418#Comment_882418

I'm nodding in agreement here. There is no reason that these graphics can't download. I can download from all over the internet (slowly on my junk net) but the media browser is terribly spotty in what it succeeds in grabbing.

https://community.logos.com/discussion/comment/856362#Comment_856362

Hi Jack,

Thanks for reporting this, I've created a case for the team to look at.

Still tracking?

https://community.logos.com/discussion/comment/880760#Comment_880760

still not working

I also am continuing to experience this problem, even with the beta downloading only once instead of twice. Many times the connection is apparently simply dropped, other times the wrong slide is mapped. I can click on slide #2 and select send to powerpoint and slide #1 is sent.

The response so far has been not promoting of hope for a solution soon.

Hi Claude,

We still have a case open for this and are tracking it.

Still tracking, Tue Oct 4, 2016 4:09 PM since?

https://community.logos.com/discussion/comment/885457#Comment_885457

Any Progress on this?

I have had a on again-off again experience with this problem. Some weeks I can get up to 80% of the slides available to appear, and other weeks ...much less - (like this week, none at all !!!)

Very frustrating to someone who is looking for reliability in sermon prep, for each Sunday!

C'mon guys. This facility used to work faultlessly, before Logos 7!

Program version: 7.1.0.0025 I am on the beta channel. (This has been true for the last few weeks on prior beta versions also).

Bug: Media browser cannot export all the slides in a bible backgrounds slide set.

Description:
I've been trying to use the Bible backgrounds (e.g. 1 & 2 Thessalonians) slide sets to teach overviews on Sunday nights. Now when I load the media browser (ever since the release of 7) I am unable to export (either by powerpoint, or direct to graphics) more than the first two bible backgrounds.
Dialog Box text: No dialog box.

Steps to reproduce:
load one of the Bible background slide sets in the media browser. Then click SEND TO, followed by Send all to powerpoint. The first two will send. If you scroll to the third, fourth, or beyond and attempt to send - only the second slide will be sent in its place.

Actual Result:
I cannot export the bible background slides. This is even harder to do in the 4:3 format verses the 16:9 format.
Expected Result:
All of the slides should export to Powerpoint the way they used to.

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

https://community.logos.com/discussion/comment/908725#Comment_908725

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

I tested it on the books mentioned here.

1 Thessalonians on a 4:3 format only loads the first and last slide, the rest appear blank. 16:9 format only loads two of the middle ones.

2 Thessalonians will only load the map.

Hebrews 16:9 actually loaded theme, context, map, timeline, outline, and the blank but the first one won't load at all. But hebrews 4:3 format only downloaded a couple of them randomly and leaves the others blank.

Now, to be fair - Logos now actually does export (in every case) exactly what is being downloaded - so that if a slide does not download (Timing out on my internet I assume) at least it doesn't double export a different slide as it had been doing.

Does mean the problem is fixed? Perhaps, it at least will export what the screen shows as downloaded.

My problem is I just can't get books to download completely.

Is there any way you can make F5 do a reload of the currently selected slide? For example:

https://community.logos.com/discussion/comment/908725#Comment_908725

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

Still broken.

https://community.logos.com/discussion/comment/915797#Comment_915797

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

Still broken.

TC Black,

There is a secondary issue of the media browser not displaying all of the images the first time it loads (which we have a case for). But it should export all of the images that are visible. Is it still not exporting all visible images?

https://community.logos.com/discussion/comment/915837#Comment_915837

Fair enough. Yes it IS exporting whatever images do load. But I still can't get them to load at all.

So I guess I now belong to the secondary issue.