Bug: Media browser cannot export all the slides in a bible backgrounds slide set.

Program version: 7.1.0.0025 I am on the beta channel. (This has been true for the last few weeks on prior beta versions also).

Bug: Media browser cannot export all the slides in a bible backgrounds slide set.

Description:
I've been trying to use the Bible backgrounds (e.g. 1 & 2 Thessalonians) slide sets to teach overviews on Sunday nights. Now when I load the media browser (ever since the release of 7) I am unable to export (either by powerpoint, or direct to graphics) more than the first two bible backgrounds.
Dialog Box text: No dialog box.

Steps to reproduce:
load one of the Bible background slide sets in the media browser. Then click SEND TO, followed by Send all to powerpoint. The first two will send. If you scroll to the third, fourth, or beyond and attempt to send - only the second slide will be sent in its place.

Actual Result:
I cannot export the bible background slides. This is even harder to do in the 4:3 format verses the 16:9 format.
Expected Result:
All of the slides should export to Powerpoint the way they used to.

System Specs:

Laptop | Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz | 6GB RAM | Four Monitors: (HP L1740=1280X1024), Dual 22" widescreen monitors vertical at 1050x1680, Built in 1600X900| ATI Mobility Radeon HD 4670 |500 GB HD/ 200GB free | Windows 10 Professional 64bit - all patches.

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Comments

Philana R. Crouch

Hi Jack,

Thanks for reporting this, I've created a case for the team to look at.

TCBlack

This is still occurring.

I just tested it on Bible Backgrounds: Hebrews (Media), and simply cannot export more than the first two slides. Every other slide exports as the second slide.

Philana R. Crouch

This is still occurring.

I just tested it on Bible Backgrounds: Hebrews (Media), and simply cannot export more than the first two slides. Every other slide exports as the second slide.

TC,

We do have a case for this, but it has to download all of the slides, so waiting a bit should allow them to download and export.

TCBlack

TC,

We do have a case for this, but it has to download all of the slides, so waiting a bit should allow them to download and export.

All of the slides are visible. None of them are still "whitewashed" which means they are all downloaded.

I can wait overnight (I have) and then click export to PPT or SAVE to desktop, and still only two of the complete set will transfer.

I can navigate to ANY other slide and click export and one of the first two will be exported in it's place.

I am guessing there is something wrong with the variable assigned to the pictures and the variable cannot increment beyond the second one.

TCBlack

Example:

open the Hebrews Slides I referenced: https://ref.ly/logos4/MediaTool;FormatId=1024;LayoutId=widescreen;MediaItemId=155758-1908327--;ViewMode=Edit

Now scroll down to any of the later ones, let's pick the TIMELINE which is the 5th out of 7 slides.

Click on it so that the little orange indicator dot is showing that it is selected.

Click SEND TO in the menu and select POWERPOINT.

The Second slide shows up. (The one marked THEME).

Philana R. Crouch

Example:

open the Hebrews Slides I referenced: https://ref.ly/logos4/MediaTool;FormatId=1024;LayoutId=widescreen;MediaItemId=155758-1908327--;ViewMode=Edit

Now scroll down to any of the later ones, let's pick the TIMELINE which is the 5th out of 7 slides.

Click on it so that the little orange indicator dot is showing that it is selected.

Click SEND TO in the menu and select POWERPOINT.

The Second slide shows up. (The one marked THEME).

TC Black,

I'm unable to reproduce this issue of not being able to send a specific slide to PowerPoint. Can you let me know which version of PowerPoint you are running?

TCBlack

Philana,

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

Philana R. Crouch

Philana,

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

I've created a case for the team to look at for this specific issue.

Lawrence Rafferty

I am not able to reproduce the problem on my machine either (that is, any and all slides are sent or saved as expected).

Could those of you who are experiencing the problem upload your log files? (See https://wiki.logos.com/Diagnostic_Logging.)

There are certain points of failure that would be logged, and it would be helpful to know if any of those are happening. Please try sending/saving an individual slide and all the slides. The log file is regenerated every time the program is run, so you'll need to send the log file right after experiencing the problem. If you run the app again it will overwrite the log file.

TCBlack

I am not able to reproduce the problem on my machine either (that is, any and all slides are sent or saved as expected).

Could those of you who are experiencing the problem upload your log files? (See https://wiki.logos.com/Diagnostic_Logging.)

There are certain points of failure that would be logged, and it would be helpful to know if any of those are happening. Please try sending/saving an individual slide and all the slides. The log file is regenerated every time the program is run, so you'll need to send the log file right after experiencing the problem. If you run the app again it will overwrite the log file.

At first I was going to call your bluff but hey, Hebrews just worked! But then Titus failed twice, and when I tried second timothy I couldn't even click the "Send To" drop down... it was greyed out even though the download of the slides was completed.

0726.Logos Log Files.zip

Lawrence Rafferty

Thanks for your logs. There are lots of error messages about failing to download the media items, which are likely relevant to the problem. I'm looking into it now. EDIT: I can reproduce the problem when I simulate a download failure. The images that download successfully are exported, but not the ones that failed. If all of the images fail to download the options to save or send are grayed out.

TCBlack

Then you have a display problem. The program displays all of the slides as completely downloaded.

When I open the media tool and select the set there is a blank section.
immediately this blank section is filled with greyed-out outlines of the slides
A loading "asterisk" is superimposed over the slides till each one individually loads.
Eventually every slide DISPLAYS as if it is completely loaded and I can clearly see the slide in its finished state.
It is after this that the export button becomes available.

You have a Display problem. Logos is displaying the downloads as complete when they are apparently not.

Claude Brown Jr

Philana,

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.

Try sending all of those Hebrews slides to powerpoint. I'll be shocked if you get more than two.

I've created a case for the team to look at for this specific issue.

Any word on a cause , workaround, solution?

Lawrence Rafferty

Sorry for not getting back to you sooner. 7.4 (which is currently in Beta and will release to Stable in a few weeks) has some improvements for this issue. The improvements were already underway when I looked into this issue, so I passed on my findings and the feedback from this thread to make sure it was being addressed.

In the code you're running, the image is downloaded twice: the first time for the preview succeeds, but the second time, which it uses for exporting, fails silently.

In the new code the image will only be downloaded once. If it succeeds for the preview, you will also be able to export it.

However, if there are problems with your internet connection (which is why you're seeing this problem at all), you may still find that some images are missing. The difference is that in 7.4 they won't look like they are there. Since we will only download the images once instead of twice it may alleviate the downloading problem to the point where you don't run into this problem, or at least less frequently.

The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience.

EDIT: I should clarify what I mean by try again. I don't mean the export—if that fails it will continue to fail. You have to force it to try to download the images again. Closing and reopening the panel will work. I don't know offhand if there is a less disruptive option.

Claude Brown Jr

The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience

Really, you suggest that the problem is with the internet connection? You purport that the issue is with the internet connection? So those of us who have fiber and T1 lines should upgrade to what in order to resolve our internet connections?

Claude Brown Jr

Hi Jack,

Thanks for reporting this, I've created a case for the team to look at.

Still tracking?

Peter Junor

Any Progress on this?

I have had a on again-off again experience with this problem. Some weeks I can get up to 80% of the slides available to appear, and other weeks ...much less - (like this week, none at all !!!)

Very frustrating to someone who is looking for reliability in sermon prep, for each Sunday!

C'mon guys. This facility used to work faultlessly, before Logos 7!

Philana R. Crouch

Program version: 7.1.0.0025 I am on the beta channel. (This has been true for the last few weeks on prior beta versions also).

Bug: Media browser cannot export all the slides in a bible backgrounds slide set.

Description:
I've been trying to use the Bible backgrounds (e.g. 1 & 2 Thessalonians) slide sets to teach overviews on Sunday nights. Now when I load the media browser (ever since the release of 7) I am unable to export (either by powerpoint, or direct to graphics) more than the first two bible backgrounds.
Dialog Box text: No dialog box.

Steps to reproduce:
load one of the Bible background slide sets in the media browser. Then click SEND TO, followed by Send all to powerpoint. The first two will send. If you scroll to the third, fourth, or beyond and attempt to send - only the second slide will be sent in its place.

Actual Result:
I cannot export the bible background slides. This is even harder to do in the 4:3 format verses the 16:9 format.
Expected Result:
All of the slides should export to Powerpoint the way they used to.

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

TCBlack

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

I tested it on the books mentioned here.

1 Thessalonians on a 4:3 format only loads the first and last slide, the rest appear blank. 16:9 format only loads two of the middle ones.

2 Thessalonians will only load the map.

Hebrews 16:9 actually loaded theme, context, map, timeline, outline, and the blank but the first one won't load at all. But hebrews 4:3 format only downloaded a couple of them randomly and leaves the others blank.

Now, to be fair - Logos now actually does export (in every case) exactly what is being downloaded - so that if a slide does not download (Timing out on my internet I assume) at least it doesn't double export a different slide as it had been doing.

Does mean the problem is fixed? Perhaps, it at least will export what the screen shows as downloaded.

My problem is I just can't get books to download completely.

Is there any way you can make F5 do a reload of the currently selected slide? For example:

TCBlack

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

Still broken.

Philana R. Crouch

TC,

This should be working correctly, can you verify and let me know if you are still experiencing this issue?

Still broken.

TC Black,

There is a secondary issue of the media browser not displaying all of the images the first time it loads (which we have a case for). But it should export all of the images that are visible. Is it still not exporting all visible images?

TCBlack

Fair enough. Yes it IS exporting whatever images do load. But I still can't get them to load at all.

So I guess I now belong to the secondary issue.