Support for Android 4.3 and below will end on February 1, 2017

Daniel Di Bartolo
Daniel Di Bartolo Member, Logos Employee Posts: 326
edited November 2024 in English Forum

Hello, everyone!

On February 1, 2017, we will stop supporting Android 4.3 and below on all of our mobile apps. The vast majority of our users have devices running 4.4 and above, and they will be unaffected by this change.

What does this mean if I'm running 4.3 or below?

  • After 2/1/17, we can't guarantee that our apps will work properly on devices running Android 4.3 and below. 
  • If you're running 4.3 or below (not many of you are), you will still likely be able to use the app on or after 2/1, but it will eventually stop working or become unusable

What does that mean for the rest of us?

  • Nothing. Your app will continue to function as always
  • Over time, your user experience will actually improve as we are able to develop features and improvements that previously were limited by older operating systems

For those running Android 4.3 or below on an older device: we're sorry that we can no longer support your operating system. We do our best to support versions for as long as we can, but sometimes we have to make a call like this so that we can continue to provide a great app to the majority of users. 

There are some great, low-cost devices out there that run 4.4-- and I'm sure people in the forums can provide you with some great recommendations in your price range. 

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