Bible Knowledge Commentary

I just got the smaller iPad pro for work and loaded Logos and my resources onto it. When I try to bring up The Bible Knowledge Commentary it just shows a blank screen. Other resources work fine. I also have the larger iPad pro and it works fine on that.

Everything is a fresh load today with all updates. Have tried to delete and redownload BKC several times.

Find more posts tagged with

Mobile App

Comments

Brandyn Whittington

Hey Greg! Thanks for your report. I'll take a moment to look into it and report back on my findings.

Brandyn Whittington

Greg, I'm not seeing anything regarding the BKC and this behavior which is good, so it seems like it's hopefully an isolated incident. Lets try the following:

Restarting the device
If the resource in question is downloaded, delete it and then download it again and see if the activity persists
If it does, please list any view settings you may configured with the resource, including if you have notes or community notes on, your scrolling view, etc.

Please report back with your findings, and if it's still persisting we can dig a bit deeper with the additional information.

Greg M

https://community.logos.com/discussion/comment/884425#Comment_884425

Restarted - nothing, deleted resource and restarted tried to load without downloading - nothing, downloaded resource and restarted - nothing

turned notes and community notes off, scrolling view on

screen shows only 3 lines on top left and the name of the resource next to it then the rest of the screen is blank.

Brandyn Whittington

https://community.logos.com/discussion/comment/884428#Comment_884428

Thanks for the hasty reply! Go ahead and follow the steps to Report a Problem in the iOS app here: https://www.logos.com/support/bible/iOS/report-problem

We'll see if there's anything in the logs mentioning this behavior

Simon’s Brother

https://community.logos.com/discussion/comment/884432#Comment_884432

There was a recent issue with another commentary having this issue on MAC desktop. I have no idea if it has any relation but thought it worth raising: http://community.logos.com/forums/p/136349/883857.aspx#883857