Logos 7 Stuck on "Preparing Library"

Does anyone happen to know why Logos 7 would be stuck on "preparing library?" The program works fine and runs fine, but my latest purchase doesn't show in library and top right corner of the screen has a blue 1 - "preparing library." It seems like it is "stuck" in the sync process somehow.

I'm using the Mac version of Logos 7.

Any suggestions to fix this would be appreciated.

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Comments

JT (alabama24)

Have you tried restarting the app? Computer? If neither work, please post logs. See my signature line.

John Murphy

https://community.logos.com/discussion/comment/878666#Comment_878666

Thanks for the quick reply! So far I restarted the program, then restarted Logos and it is doing the same thing. Shows "preparing library" but never finishes and doesn't download my last purchase [1 Bible].

I've attached the logs.5670.LogosLogs.Kelly.20170127-090020.zip

DMB

https://community.logos.com/discussion/comment/878667#Comment_878667

Can't say if the same, but in my case, of maybe 15 resources purchased, 2 came down, and stuck on preparing library. Plus a repetitive download available that 'downloaded' and caused another index. Luckily, another Logos update was pushed out this week, which fixed it. The books came down, and I called in a refund yesterday. My policy.

JT (alabama24)

I'm using the Mac version of Logos 7.

Your logs show 7.1 SR-1. The current version is 7.3 SR-3. If "update now" doesn't download the newest engine, try downloading it and installing manually.

John Murphy

https://community.logos.com/discussion/comment/878687#Comment_878687

Sounds good. I'll give it a try. Thanks!

Thomas Elliott

I am currently running Logos Bible Software 7.4 SR-1, but I am running into the same issue.

I have shut down and restarted Logos, I have uninstalled and re-installed the Logos software.I have left Logos running over night (greater than 12 hours), but still run into the same issue.

I get message indicating "Updating library catalogs. List may be incomplete."

What can I do?

Graham Criddle

https://community.logos.com/discussion/comment/884861#Comment_884861

Hi Thomas - and welcome to the forums

Please start a new thread and generate / upload logs as per https://wiki.logos.com/Diagnostic_Logging

Graham

Dave Hooton

https://community.logos.com/discussion/comment/878839#Comment_878839

Sounds good. I'll give it a try. Thanks!

John, do you still have a problem?