Logos 7 disappeared

I was working in a Word Find Puzzle for Nehemiah 13: and had clicked the "print". And all of a sudden, everything disappeared.

I can get into my profile and account settings from the internet and see my orders, get the Logos phone number, etc. but when I click on the Logos icon on my task bar, nothing happens. I'm afraid it might have crashed. I don't know what to do.

7120.Logos Log Files.zip

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Graham Criddle

Hi Charlene - sorry to hear you are having problems.

The log files you uploaded don't have current logs.

Please enable logging as per https://www.logos.com/support/windows/report-problem (use step 4 to enable permanent logging) and then upload logs again after a startup attempt

Graham

Philana R. Crouch

Charlene,

Besides enabling and uploading logs do you know what translation was being used? Was it all of Nehemiah 13 or only part of the chapter?

Here is a screenshot of the Word Find interface, can you also provide information about what settings you had selected?

Dave Hooton

when I click on the Logos icon on my task bar, nothing happens.

Go to Control Panel > Programs and Features, right click Logos Bible Software and select Repair.

If necessary, try to start Logos from C:\Users\Charlene\AppData\Local\Logos\Logos.exe

Charlene

https://community.logos.com/discussion/comment/895229#Comment_895229

Thank you Graham for replying to my post. I appreciate your response.

Charlene

https://community.logos.com/discussion/comment/895238#Comment_895238

Philana, thank your for a quick reply to my post. I am so technically challenged and do not pay much attention to the information you asked for. I was using The NIV Bible.

It is resolved, I think.

Charlene

https://community.logos.com/discussion/comment/895272#Comment_895272

Thank you, Dave. I did what you suggested and it has worked! Everything seems to be in order as far as I can tell. I am so technically challenged that I really didn't know what to try.

Thanks to those who made an effort to help me.