BUG: missing license for resource

I recently bought the Lexham Methods Series and was reading one of the books on my Android tablet (Google Nexus 10, Android 5, latest app version).

After opening another resource and going back to the Lexham Methods one, I got an error saying: "missing license for resource".

I tried:

- getting the last update for the Logos app

- removing the resource and downloading it again

- syncing with my desktop

- checked that I have a permanent license (which I do)

- searched the Internet and this forum for a solution, but only found that some years ago there was this bug with bundled resources. However, I didn't find a solution.

Any help would be appreciated.

Thanks,Michel

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Comments

Jan Krohn

I had the same issue before. Incompatible display driver, if I remember right. Just wait for the next app update, and it will work fine.

JT (alabama24)

https://community.logos.com/discussion/comment/898489#Comment_898489

Incompatible display driver

Android has display drivers?

Fr Devin Roza

https://community.logos.com/discussion/comment/898501#Comment_898501

I've had this problem before as well with the Android app. I tried everything I could imagine to fix it, but no luck.

In my case, it was on the e-reader with Android 4.2, which is no longer supported, so I just supposed that was the problem and downgraded to a previous version of the app with official support for Android 4.2, which did fix the problem. I guess Android 4.2 may not have been the problem, though, as you are using Android 5.

In my case, it was a book I had been reading for a while (Bonaventure, The Soul's Journey into God), and one day all of a sudden I opened the app and it said missing license.

JT (alabama24)

https://community.logos.com/discussion/comment/898522#Comment_898522

it was on the e-reader with Android 4.2, which is no longer supported, so I just supposed that was the problem and downgraded to a previous version of the app with official support for Android 4.2, which did fix the problem.

...Android allows you to install apps which aren't supported on that version of the OS?

Jan Krohn

https://community.logos.com/discussion/comment/898501#Comment_898501

Android has display drivers?

Yes it does. How else would it show anything on the display. Here's an old post by Kevin: https://community.logos.com/forums/p/118179/776213.aspx#776213

JT (alabama24)

https://community.logos.com/discussion/comment/898626#Comment_898626

Yes it does. How else would it show anything on the display

I guess I meant, "Why would display drivers be an issue on a fixed monitor device. Wow, I am glad I am an iOS user and not on Android." [;)]

Fr Devin Roza

https://community.logos.com/discussion/comment/898626#Comment_898626

Android has display drivers?

Yes it does. How else would it show anything on the display. Here's an old post by Kevin: https://community.logos.com/forums/p/118179/776213.aspx#776213

The linked post refers to a different problem - a resource that was causing a crash due to being inable to display something correctly.

This forum post is about the error that the app doesn't find the license. The book appears in your library, and when you try to open it up, the app simply displays a message saying you are missing a license for the resource (which is incorrect). But it doesn't crash the app.

Michel Pauw

https://community.logos.com/discussion/comment/898696#Comment_898696

This forum post is about the error that the app doesn't find the license. The book appears in your library, and when you try to open it up, the app simply displays a message saying you are missing a license for the resource (which is incorrect). But it doesn't crash the app.

Indeed, the app doesn't crash, it just tells me that the license for the bundled resource is missing, while I do have a permanent license for them and they work perfectly fine on my laptop as well as on my Android phone.

Thomas Ball

I tried:

- getting the last update for the Logos app

- removing the resource and downloading it again

- syncing with my desktop

- checked that I have a permanent license (which I do)

- searched the Internet and this forum for a solution, but only found that some years ago there was this bug with bundled resources. However, I didn't find a solution.

Hi Michael, I'm sorry for the trouble. Which of the four volumes is this occurring in? Have you tried closing the app out completely and re-starting it fresh? If you have, or if you do and that doesn't fix the problem can you post logs of the behavior? This article shows you how: https://www.logos.com/support/bible/android/report-problem. You can either email us the logs and reference this thread, or change the email recipient to yourself, and post the logs to this thread.

Thank you!

Michel Pauw

https://community.logos.com/discussion/comment/898700#Comment_898700

It happens with the two that I've downloaded to my tablet: Linguistics + Social and Historical Approaches.

Here is the log:

7608.log.zip

Thomas Ball

https://community.logos.com/discussion/comment/898801#Comment_898801

Thanks, Michael. I've submitted your logs to development for them to look at. We'll be in touch with you.

Thomas Ball

https://community.logos.com/discussion/comment/898965#Comment_898965

Hi Michael,

Do you have another device running Android 7.1.2? If you do does this behavior occur on that device as well?

Michel Pauw

https://community.logos.com/discussion/comment/899083#Comment_899083

Hi Michael,

Do you have another device running Android 7.1.2? If you do does this behavior occur on that device as well?

No, I do have an Android phone which has 6.0.1 and won't (yet) upgrade to 7. These resources are fine on this device.

Michel Pauw

https://community.logos.com/discussion/comment/899171#Comment_899171

It seems to be solved without any intervention from my side.

Thank you to whomever!

phil sager

https://community.logos.com/discussion/comment/901328#Comment_901328

Just quickly adding my experience to this thread in case it helps anyone in the future who searches "missing license for resource" (as I just did). I had this happen on a couple of occassions, most recently on my Samsung S7 (Android 8.0) this morning. All resources were working except for one which produced the mysterious "missing license" message. After monkeying around with different setting on the Logos app and on my phone, I finally did the following: 1) Cleared cache and memory for Logos app; 2) Uninstalled Logos; 3) and Re-installed Logos. I reloaded the resource and Bang! - it loaded right up, and put me back right where I left off.

DavidR

https://community.logos.com/discussion/comment/988544#Comment_988544

I'm getting the same error on my Moto G6 phone (but not on my Samsung tablet) after the update to 8.8.0, so following your advice. Clearing the app cache resulted in the "Could not copy files to SD card" error. I've now uninstalled the app and am having trouble getting it to reinstall. I'll see how I get on, but that could be a new bug report against the update.

Doug Wesney

Quick update to this post... Exact same thing just happened with two lectionaries I've owned for years. I'm using the Android mobile app on a Samsung Galaxy Note 8.

I tried the simplest efforts and check-downs noted by others, but was forced to go to the extreme: clear data, clear cache, uninstall, re-install. Good news: my layouts were preserved! Bad news: dashboards, downloads and all default settings had to be completely rebuilt. While that stinks, it could be worse. Now my daily lectionaries are restored—and I cut back on my downloads, freeing up space!