error during synchronization 7.7 Beta 2

For at least a week, Logos is unable to synchronize. When it tries to synchronize, it produces a red exclamation point and gives the message "A error occurred during synchronization. Click to try again". Restarting the computer makes no difference. My internet connection is working fine. I am able to get Logos updates.

I am running Logos 7.7. beta 2 on Windows 10.

What do I need to do to repair the synchronization?

Log files are here:

5074.Logos.log

52855.LogosError.log

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Comments

Graham Criddle

It looks like a problem in synching a Vusual Filter but I can't tell which one.

have you created any new ones in the last week or so?

Harry Hahne

https://community.logos.com/discussion/comment/903004#Comment_903004

It looks like a problem in synching a Visual Filter but I can't tell which one.

have you created any new ones in the last week or so?

I created 3 visual filters on May 8. Those are the most recent.

I tried opening all 3 visual filters. I synched after each one. After I opened the third one, the synching went through without complaint.

The good news it that this solved the problem. But unfortunately now I don't have a situation that can be tested to find the bug. Hopefully Logos can figure out the cause from the logs.

Thanks for your help, Graham.

Philana R. Crouch

https://community.logos.com/discussion/comment/903005#Comment_903005

Harry,

Can you let me know what the Visual Filters were so I can try to reproduce?

Harry Hahne

https://community.logos.com/discussion/comment/903185#Comment_903185

I am not sure if you need to access the documents in my account. If so send me an email and I will share them with you.

All 3 use Morph searches with Logos Greek morphology.

#1 ([field bible, content] <LogosMorphGr ~ C?>)

#2 (([field bible, content] <LogosMorphGr ~ D???>) BEFORE 2 WORDS ([field bible, content] <LogosMorphGr ~ N????>))

#3 @C

The first 2 were created by performing and search and converting the search to a visual filter. The last was entered manually in a new Visual Filter document.

I opened all 3 Visual Filters, to see if that would solve the synch problem. When I did the edit date was only changed on the first one. The others still have the date on which I created them. That suggests to me that #1 may be the source of the problem.