Mac client crashes consistently on startup. Have used Logos Logging utility to capture crashes but have been unable to upload the file to the forums.
Hi Michael - and welcome to the forums
Sorry to hear you are having problems.
What happens when you try and upload the file? I wonder if it's too large.
If so, try just uploading the individual Logos.log file as opposed to the complete zipped folder.
Graham
Uploading gives me the following message (the log file is 5.4mb zip archive created following the support instructions on logos website)
Either the site is offline or an unhandled error occurred. We apologize and have logged the error. Please try your request again or if you know who your site administrator is let them know too.
Ok. Here is the logos.log file
5850.Logos.log
It looks as though there is a problem loading the Homepage
I suggest you try and start Logos to a blank layout.
To do this click the Logos icon in the dock, then immediately press and hold the Cmd key, holding it down until the Sign In window appears.
Then select the "open to a blank layout" option before signing in.
If that starts ok, what happens if you then try and switch to the homepage?
If that works we'll need to try and see what is causing the problem with automatically loading the homepage - looks like it could be to do with a Lectionary but I'm not sure.
Thanks Graham,
Was getting late here on the East Coast of Australia so had to hit the hay and leave it till this morning.
Attempted to open Logos using the method described but was to late with the command key the first time around.
However Logos started up fine and is running with no issues.
I do have the Revised Common Lectionary and Daily Readings in the sidebar as these are part of my primary use of Logos.
I have not had this problem with Logos despite using it for a number of years. Unfortunately this issue came about on a Sunday morning.
Will continue to monitor it for the next couple of days.
Michael
Hi Michael
Good to hear it is working now - please let us know if the problem occurs again
This crash was fixed in 7.8 (7.8.0.0031).
Thank you.
