Search Link Crash

Could someone please attempt to replicate this problem? I was on vacation and then came home to a 116MB update. Everything went fine and dandy, including indexing. Then this thing happened.

I do a normal search entry, Ex 17 1... and this is my result

I then close the information box and get this result...

I then click on the link set A in the Text Comparison window and get this result every time...

It really is driving me crazy. All I want to do is remove from link set A the text comparison, and I can't. Can anyone help? Thank you.

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Kevin Becker

to best help you we need Logs.

http://wiki.logos.com/Diagnostic_Logging
http://wiki.logos.com/Uploading_Logs

I was unable to duplicate on the Beta (not surprising)

all4als

https://community.logos.com/discussion/comment/91600#Comment_91600

Thanks for the reply Kevin. What I ended up doing was moving everything to link set B. I then moved the Text Comparison into the Bibles and removed link set A from it, then back to the right dock.

Thanks again for your help.

all4als

https://community.logos.com/discussion/comment/91609#Comment_91609

It just happened again, and here is my log file. If I need to do anything else, please let me know. Thanks again. This is really frustrating.7534.Logos4.log

Kevin Becker

https://community.logos.com/discussion/comment/91618#Comment_91618

I don't recognize the error in your log file. Hopefully one of the Logos techs (or someone else) will be able look at the log later and recommend some course of action.

all4als

https://community.logos.com/discussion/comment/91627#Comment_91627

Thanks for your help Kevin!

Melissa Snyder

https://community.logos.com/discussion/comment/91618#Comment_91618

It just happened again, and here is my log file. If I need to do anything else, please let me know. Thanks again. This is really frustrating

The error in the log indicates a video driver problem. Updating the video driver has fixed the crashes for other customers with the same error.

Melissa

all4als

https://community.logos.com/discussion/comment/92553#Comment_92553

Thank you very much Melissa. Updating my video drivers did the trick. I appreciate you looking at my log file and helping out.