BUG: Hyperlinks Not Detected in PBB

This bug has to do with detecting hyperlinks in Personal Books.

Whenever an internal hyperlink is right next to a Microsoft Word bookmark tag, Logos fails to detect the hyperlink.

Attached is an example file. Please compile in Logos to see the results.

After enabling the visibility of bookmark tags in MS Word, notice that when a hyperlink is right next to a bookmark tag (first line example) it does not work in Logos. Adding an extra space between the bookmark tag and the hyperlink (second line example) does fix the issue.

Bookmarks & Hyperlinks

This is a big problem because often times MS Word bookmarks and hyperlinks are used as footnotes, thus after importing a PB the footnotes are broken.

It is clearly a bug with the Logos PBB, and should be a quick fix.

I have spoken with a Logos level two technician (Christian) regarding this issue, who directed me to this forum, and said that one of the developers will be able to fix the issue.

Please let me know any way that I could be of further assistance in fixing this issue.

Thank you,

Vadim

BookmarkHyperlinkBugExample2.docx

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Comments

Vadim

Are there any developers readings this?

Please confirm the bug.

Vadim

Can someone please confirm this?

It is quite disappointing that after several emails and two phone calls with Logos, the solution offered is to post the bug on the Form (with a promise of a quick fix).

Philip Bassham

Could you do an advanced find and replace in your word document to add the space?

Vadim

Hello Philip,

I do not think it is possible to search for bookmarks in MS Word.

One would expect that a respectable software company like Logos, after receiving a bug report, would confirm it, debug it, and soon fix it.

Especially, when it is something so simple.

JT (alabama24)

One would expect that a respectable software company like Logos, after receiving a bug report, would confirm it, debug it, and soon fix it.

There are different levels of bugs... not all bugs are created equal. I am working with Apple right now on a bug, but I don't know if it will be fixed "soon." I hope your bug is fixed soon, but it isn't "mission critical."

What is more disconcerting, however, is this:

It is quite disappointing that after several emails and two phone calls with Logos, the solution offered is to post the bug on the Form (with a promise of a quick fix).

The forums aren't really a place for employees to provide help (although they do from time to time). I HATE hearing of tech support blowing off customers instead of doing their job. They may not have the answer. That is not what upsets me. They should find someone who does and get back with you. If it takes longer than expected, they should call to give you an update... even if the update is "we are still working on it."

Jeffrey T. Requadt

I found this post because I had the same problem with A_UNKNOWN. After reading all the responses, I found a lone section ending marker in word with a heading 1 paragraph mark after that. Once I deleted those, the problem was solved. I do want to add, in case it helps anyone who reads this, that the section marker was the result of a master-document with about 20 subdocuments, all individual word files. I turned that into a "complete" document and unlinked all the subdocuments, and in the process there must have been this final section marker that wasn't deleted. I have never had this bug before in Logos, but now at least I know what a likely solution is.