Jonah Lexham Bible Guide not downloading

https://community.logos.com/discussion/comment/933574#Comment_933574

Unfortunately, a miscommunication led to this product being shipped off Pre-Pub before the resource was published. The resource is scheduled to be ready on November 14th. We'll have an order update email going out this afternoon. We're sorry for any inconvenience this may cause.

Can you please put the prepub price back so we can order it, since it hasn’t officially shipped?

Thanks!

DAL

HansK

https://community.logos.com/discussion/comment/933574#Comment_933574

Unfortunately, a miscommunication led to this product being shipped off Pre-Pub before the resource was published. The resource is scheduled to be ready on November 14th. We'll have an order update email going out this afternoon. We're sorry for any inconvenience this may cause.

My card on file has been charged. Do I need to do something after receiving the mail?

Jim Erwin

The link below states that because of problems, it will be November 14th before you can download it.

https://www.logos.com/product/26323/lexham-bible-guide-jonah

https://community.logos.com/discussion/comment/933609#Comment_933609

- post removed -

link in previous post was made active already

https://community.logos.com/discussion/comment/933575#Comment_933575

Unfortunately, a miscommunication led to this product being shipped off Pre-Pub before the resource was published. The resource is scheduled to be ready on November 14th. We'll have an order update email going out this afternoon. We're sorry for any inconvenience this may cause.

And yet you 'unfortunately' charged me for the resource.

John

I see an invoice on my Orders History tab, but I do not see any pending transaction on my card as of 9:24 PM CST. Normally I see a transaction within a few minutes, so I don't know that any transaction has occurred at this point with the bank. The product page "Add to cart" button is greyed-out for me. I think there was mix up as Jake mentions, but it looks like they're managing it as best they can having parts of the process showing one status and another part of the process not yet started.

Are you seeing a pending transaction on your card? If so, you may want to call them to have that backed out.

Mark

https://community.logos.com/discussion/comment/933613#Comment_933613

CFR (Commenting for reference)

Edwin Bowden

https://community.logos.com/discussion/comment/933574#Comment_933574

Same thing happened to me.

I have not received the email about the problem.

Kevin A. Purcell

https://community.logos.com/discussion/comment/933697#Comment_933697

They also didn't email to warn people that this would get charged like they used to ALWAYS do. I cancelled the order and asked for a refund and I will not do any more Pre-pubs because this was the third time they failed to warn me. The last one was a Mobile Ed course for hundreds of dollars during summer months when my was not getting paid as a teacher and really put a crimp in our finances. I kept that one because I really wanted it, but if I had the warning I probably would have cancelled it due to my finances. NOT COOL!

https://community.logos.com/discussion/comment/933613#Comment_933613

Unfortunately, a miscommunication led to this product being shipped off Pre-Pub before the resource was published. The resource is scheduled to be ready on November 14th. We'll have an order update email going out this afternoon. We're sorry for any inconvenience this may cause.

And yet you 'unfortunately' charged me for the resource.

John

I see an invoice on my Orders History tab, but I do not see any pending transaction on my card as of 9:24 PM CST. Normally I see a transaction within a few minutes, so I don't know that any transaction has occurred at this point with the bank. The product page "Add to cart" button is greyed-out for me. I think there was mix up as Jake mentions, but it looks like they're managing it as best they can having parts of the process showing one status and another part of the process not yet started.

Are you seeing a pending transaction on your card? If so, you may want to call them to have that backed out.

UPDATE: I did see this morning - 10:35 CST - that my credit card now has a pending transaction for the subject resource. This is not good. [:(]

https://community.logos.com/discussion/comment/933593#Comment_933593

Unfortunately, a miscommunication led to this product being shipped off Pre-Pub before the resource was published. The resource is scheduled to be ready on November 14th. We'll have an order update email going out this afternoon. We're sorry for any inconvenience this may cause.

Can you please put the prepub price back so we can order it, since it hasn’t officially shipped?

Thanks!

DAL

Why hasn’t the price gone back to prepub price? It’s not officially out yet. You could make extra sales. Come on FL 👍😁👌

https://community.logos.com/discussion/comment/933574#Comment_933574

I take it there was no email yet? Same thing here...

https://community.logos.com/discussion/comment/933737#Comment_933737

I take it there was no email yet?

I have not received an email at this point in time regarding the resource.

Edwin Bowden

https://community.logos.com/discussion/comment/933772#Comment_933772

I have not received an email at this point in time regarding the resource.

[8o|]

Gordon Jones

https://community.logos.com/discussion/comment/933569#Comment_933569

Its still in a fish somehow.

Hee hee [:D]

Jake Mailhot (Lexham)

https://community.logos.com/discussion/comment/933784#Comment_933784

Just a quick update, our productuon team is trying to ship this resource by tomorrow.

Gordon Jones

https://community.logos.com/discussion/comment/933785#Comment_933785

Just a quick update, our productuon team is trying to ship this resource by tomorrow.

Emails were sent out yesterday? Product will actually be delivered tomorrow...?

Jonah 1:17 But the Lord provided a great fish to swallow Jonah, and Jonah was inside the fish three days and three nights.

Mind. Blown. [:D]

https://community.logos.com/discussion/comment/933785#Comment_933785

Just a quick update, our productuon team is trying to ship this resource by tomorrow.

If it didn’t officially ship why not offer the prepub price still? Looks like the question/request is being blown off ¿¿¿...??? There wasn’t even a warning for this mistake on FL part.

DAL

https://community.logos.com/discussion/comment/933785#Comment_933785

So what was the resolution to this?

https://community.logos.com/discussion/comment/933789#Comment_933789

Just a quick update, our productuon team is trying to ship this resource by tomorrow.

If it didn’t officially ship why not offer the prepub price still? Looks like the question/request is being blown off ¿¿¿...??? There wasn’t even a warning for this mistake on FL part.

DAL

Forget it, maybe if it gets included in a base package or as a FBOTM.

Jake Mailhot (Lexham)

https://community.logos.com/discussion/comment/933869#Comment_933869

This resource just shipped on desktop. It will be available on mobile on Monday.

Kenneth Neighoff

https://community.logos.com/discussion/comment/933894#Comment_933894

It was on mobile for me earlier this week.

RyanB

https://community.logos.com/discussion/comment/933894#Comment_933894

Just a heads up Jake, but the Jonah resource shipped with the series name "Lexham Bible Guides" (notice the 's') while the other books in the series use "Lexham Bible Guide" (no 's'). This has caused my library prioritization to view these as two separate series'. I went ahead and manually edited the series name, but others may not notice this resource hasn't automatically prioritized with the others.

NB.Mick

https://community.logos.com/discussion/comment/933925#Comment_933925

the Jonah resource shipped with the series name "Lexham Bible Guides" (notice the 's') while the other books in the series use "Lexham Bible Guide" (no 's'). This has caused my library prioritization to view these as two separate series'. I went ahead and manually edited the series name

Great catch and great to point out the workaround until Logos fixes that (I followed your advice and did likewise)!

Rick

https://community.logos.com/discussion/comment/933925#Comment_933925

Another issue is the title. When in your library, if you type title:"lexham bible guide" all of the other Lexham guides show up but this one does not.

RyanB

https://community.logos.com/discussion/comment/933941#Comment_933941

Just to add on to Rick's point, after checking my library it seems that this resource is titled Jonah: A Lexham Research Commentary while the others are titled Lexham Bible Guide: Ephesians

John Kaess

https://community.logos.com/discussion/comment/933943#Comment_933943

Just to add on to Rick's point, after checking my library it seems that this resource is titled Jonah: A Lexham Research Commentary while the others are titled Lexham Bible Guide: Ephesians

Giving FL the benefit of the doubt since they rushed this our for us, i nevertheless would appreciate if the metadata for all the Lexham Bible Guide(s) ALL had the exact same series title either with or without the 's' and the completely different resource name for Jonah is inconsistent and should be changed to the same as all the others in the series as Ryan has pointed out.

https://community.logos.com/discussion/comment/933943#Comment_933943

How would I go about changing the book name?