Gripes: Indexing and GUI L4M -13a

Well put. I have to agree that the approach to Mac dev hasn't been fair at all. I've tried to be very positive, but it is getting harder and harder.

I've been using Logos seriously since the first Mac betas. Ever since then I've continued to invest serious money into Logos entirely based on the promise that they would eventually make it work. So far, it hasn't. I've had nothing but sub-par products for the Mac.

There are so many reasons to love logos. Great customer support, huge library selection, payment plans that don’t charge interest, and giant academic discounts--all things I’ve taken full advantage of. So yes, I’m a bit of Logos fan-boy. The handling of the Mac engine from the first one to these alphas however has been a little hard to take. It’s been a while and I still don’t have a UI that matches even the Logos 3 PC experience. We pay for Logos 1 for the Mac, it goes nowhere, and now we’re in Alpha-release hell just hoping something that isn’t horrible will come out the following Monday!

And the indexing! Seriously guys? Really? I have the last generation 24 inch iMac--a great set up, and I have to start Activity Monitor before launching Logos so that the ridiculous indexing doesn’t crash the whole system. Then I read on the forums that this is a “feature”. Wow.

The vast majority of Logos users are serious Christians. Lucky you. I suspect most of them don’t want to seem ungodly and so they just keep heaping the encouragement on you in the forums.

Again, I'm a fan-boy, but I feel you've taken advantage of that. We're not all pals here. We're customers, and you've let us down.

I don't like public griping, but I had to get that off my chest.

Frank

I didn't want to seem like I was complaining. Being a software developer, I know how difficult it is to manage stakeholders. But, I also feel like this is horrible way to roll out a software package. Frankly, I don't think anyone should do an implementation like this until you have something worthy of showing the customer. I will be your biggest cheerleader when I see something better.

https://community.logos.com/discussion/comment/95450#Comment_95450

My point exactly. I'm entering alpha on a product I'm helping to develop. I can't imagine the general public, including people who have paid serious money, using our product as it is now.

Frankly, I am complaining. :-) My point being, that it is time to complain--not in a cranky, angry way. Complaining in the sense that this isn't what I signed up (and paid up) for.

Still love Logos. Just finding my enthusiasm seriously checked at this point.

Andrew Mercer

For the past several days I’ve had to
leave my laptop running with the hopes that the indexing would be completed sometime yesterday.

Very early on in the forum (about A3 stage) someone else expressed similar problems and the answer was to use a utility called Caffeine (see link http://caffeine.en.softonic.com/mac). What it does is allow your Mac to stay awake (without the need to modify your power mngt settings in Sys Prefs) whilst the indexing runs as indexing won't complete unless the computer is active. When indexing is required and I am not on my computer, I set Caffeine to run indefinitely and turn down my screen brightness to zero and this has worked for every indexing that I have had since Alpha3. I have had a few long indexes as I have upgraded my libray twice during this period.

Hope this helps and eases your frustration.

Cameron Watters (Faithlife)

The GUI needs some work.
It looks as if this product was developed using the MONO project, an open
source initiative to bring the ability to use of .NET applications to other
non-windows platforms, is risky at best. Why not develop a full-fledged Apple
GUI with Objective-C, which would be more stable than MONO? MONO is
clunky, messy, and sometimes it’s non-responsive.

It's been stated elsewhere in these forums, but the UI of the Mac version is being built with Cocoa in Objective-C. We're not using any of the various GUI Toolkits associated with the Mono project (e.g. WinForms or GTK#). We are using Mono under the hood, but not in the GUI.

Yeah, I would have to agree with the feeling of disappointment. Initially, I purchased Libronix hoping that they would continue to develop it so it more closely matched the Windows version. In fact, that is what was promised. The Mac version was supposed to be gaining new features and I was told that development would continue. So I purchased, and was patient. That was last December.

A few months later I learned I was going to have to invest another $100 in a completely new product. While I was glad for all the new features, I felt like I already paid for them. Bt I paid for them again, because I like Logos. But again, I have to agree that I am feeling a bit let down. I wanted to remain the faithful customer and I am trying to be patient, but I feel like I am continually throwing money at this thing and being told it will work very soon.

In short, I feel as if I have made a much greater investment in Logos that Logos has made in me as a customer.

But I'll continue to be faithful and wait, and hope for the best.

This isn't cheap software. I understand and believe that these developers are working hard, but I just want to say that I have slightly higher expectations concerning the quality of the product and the timelines of its development. I've paid a lot for Logos, but its still not working the way I expect it to.

And I have trouble, because this is a Christian company, and I am a Christian, and we are discussing BIBLE software, after all. But honestly, I feel a bit taken advantage of.

Please let me know if I am being unfair. I want you to understand where I am coming from, but if I have misunderstood something, correct me.

https://community.logos.com/discussion/comment/95484#Comment_95484

And I have trouble, because this is a Christian company, and I am a Christian, and we are discussing BIBLE software, after all. But honestly, I feel a bit taken advantage of.

That is what I was trying to get at. I think people are feeling sheepish about saying what they really think because we're all brothers and sisters. There is nothing sinful about coming out and expressing disappointment and frustration. Like you, I've paid twice for a product that hasn't worked once. Right now I own lots of books that can only be viewed with whatever UI Logos gives me. I feel trapped.

https://community.logos.com/discussion/comment/95472#Comment_95472

Fine, the GUI isn't written in MONO, I stand to be corrected; however, you fail to respond to issues that I mentioned earlier. And, it doesn't change the fact that the interface is in need of some serious work to address the functionality that suppose to be in the application.

Speak the truth in love, right? Please correct me if I am wrong.

I have a problem with the way that technical support is being handled. This isn't a open source project on source forge. People actually bought and payed for the software. I figured there would a level of support for this application, so why are so many users resolving to post their issues on a community forum? If you felt secure enough to sell this as an alpha product, would you also provide support for it, too, right? I mean the community is great, but someone should still resolve issues on a one on one basis instead of hoping that someone will address their issue.

I am not trying to knock anyone's company or business, but thus far, I have been disappointed. Logos is a first class product, so I expected a little more from the people who provided it.

https://community.logos.com/discussion/comment/95497#Comment_95497

Community forums are a great place to get tech support. Apple makes first class hardware and software, but there is a ton of troubleshooting in their forums. Most companies request you check forums before contacting them directly. And they didn't really sell it as an alpha product... you could get the engine for free. You paid for the books.

https://community.logos.com/discussion/comment/95502#Comment_95502

I am thinking about trying to get a full refund due to the lack of good development. I know its not the policy, but I think I have a case. I want a refund, and then I'm going to switch to Accordance because I know its going to work on my Mac.

Andrew Mercer

https://community.logos.com/discussion/comment/95497#Comment_95497

I have a problem with the way that technical support is being handled. This isn't a open source project on source forge.

You need to remember that this is in Alpha release and as such there is no technical support on an Alpha version. This has been covered in numerous posts over the past couple of months and the Mac developers have been doing a great job. I wouldn't jump ship yet - you can use the Windows Version of L4 on your mac using a VM - most Mac users are doing that, either via Parallels or FusionWare - some are even using Virtual Box.

I was not a Logos user before L4 but the company has been very upfront and honest with it's direction and intentions. New Alpha's are released approx every two weeks and each one is a positive improvement on their predecessor.

Peace

https://community.logos.com/discussion/comment/95550#Comment_95550

You are right to say they have been upfront and honest, but the problem is that at some point what they say will do actually needs to happen. One year and over $500, I've been waiting for my Bible software to be what Logos told me it would be. And the fact that I have had to contribute more before I get my results is frustrating.

But I wanted to stay current, and I wanted to take advantage of the discount they ran in January. So on the last night of the sale, I decided to buy in and spend $100to wait some more.

I waited for Logos 3 with Libronix to be developed further, and it didn't happen. Now I'm waiting for them to develop a new program they've created. And it all costs me money.

I too feel trapped, like I can't be sure how reliable my software is going to be, or if its going to continue to require further financial investment. Do I get out while I can, or do I go deeper?

Cameron, I'd like to hear your thoughts. I don't want you to feel like I'm ripping on you or the devs. I think you guys are working hard and doing good work. Its just how all this ends up feeling for the user paying for the software. I love how Logos works and what I can do, I just want what I paid for, which is fair.

https://community.logos.com/discussion/comment/95743#Comment_95743

I love Logos, so I am not going to give up on it. I've invested time and money into this thing. Last night, I turned off the indexer and I am going to wait a couple of weeks to try it again. I am frustrated with level of support that I've received and felt it was necessary to communicate that. It's a poor way to do a software implementation. My boss, nor my company would ever put something out like this. In my humble opinion, Logos is doing disservice to his customers. I know the economy is bad, but this is no way to treat your customers.

I am not happy and think what's been done thus far is unethical. How dare anyone ask you to pay for alpha software that is no where near ready to be released? It's wrong.

Michael Kares

From what I understand, Logos was in a tough position. Soon after the first Mac engine was completed, the development of Logos 4 began. Logos had to make a choice. Continue to develop a Mac engine that would be one generation behind the Windows product or work towards platform parity. I think they made the right choice. It's the choice I would have made. Do I think they made a good decision releasing the alpha as a show of faith that the Mac engine was in fact being developed, yes.

Logos knows its customer service is lacking...and from what I can tell, its killing them. They pride themselves on customer service. However, they built such a great product, that they grew faster than they ever thought they would. If you guys haven't done so already, today's entry--especially the link to Bob's personal blog. I think we can all relate to things not going as planned. Hey, I wish I had access to all of my features on the Mac side as well. I know running a VM can be a little annoying, but we know two things: The Windows engine rocks and every two weeks or so the Mac Engine is getting closer to being fully implemented on our machines.

This next suggestion is one I need to work on as well: instead of lamenting over what we do not have, lets pray for the people of the company. In a real sense (now that I think about it), they are partners with us in our various ministries. So, let's treat them like we would any other partner in ministry: voice our concerns, but above all pray for them.

The rant of Mike is ended.

J.R. Miller

https://community.logos.com/discussion/comment/95743#Comment_95743

Hi Phil, before I reply I need to say that although I carry the Logos employee badge, I have only worked for them for about 3 weeks. I am currently a church planter, an ordained pastor, and user of Logos for 14 years. I say this, because my response is as a Logos user, not an employee. If you read back through my 2,000 posts, you will see I have been very consistent and sincere in what I am writing to you today.

I've invested time and money into this thing. Last night, I turned off the indexer and I am going to wait a couple of weeks to try it again. I am frustrated with level of support that I've received and felt it was necessary to communicate that.

I am sorry you feel frustrated, and if you have problems with the Alpha, there are many folks here ready to help and give you the support you need.

It's a poor way to do a software implementation.

It is not common for a company to allow users to test Alpha software, and partly because users with minimal computer skills can get it and get angry when they have to report bugs. However, as a user, I was very thankful Logos let me Alpha test (I was a Beta tester for the Logos 1.x version, Logos 4 windows version and now Mac). I have personally enjoyed being a part of the process, making positive suggestions, and helping the programmers find bugs and improve the end product.

In my humble opinion, Logos is doing disservice to his customers. I know the economy is bad, but this is no way to treat your customers.

I understand that if you got involved and did not understand the meaning of "Alpha" this must be very frustrating and confusing for you to have the program crash. However, if you see it as an opportunity to help shape the final product, you will realize that this is actually a process that will give us a better piece of software.

I am not happy and think what's been done thus far is unethical.

I really fail to see how there is anything unethical in the Alpha process. It is regrettable that you are frustrated with not understanding Alpha software, but ethics is not the issue here brother. (NOTE: I am assuming of course you are a Christian. Some of our users are not, so if you are not I apologize ahead of time for making that assumption and calling you brother.)

How dare anyone ask you to pay for alpha software that is no where near ready to be released? It's wrong.

Logos sells the resources, not the software. The books are usable on Windows, iPhone, and via the web at library.logos.com. For customers who use Windows AND Mac, the release of the Alpha on Mac was very much appreciated. I, for example, can use my books on my Windows machine, on my iPhone and at the same time test and help develop the Alpha. Now certainly not everyone is in that situation and so each user must exercise discretion. We do have many Mac users on this forum who are Mac only and simply purchased to get the great deal on books that ended in January. That was their choice and most are very happy to make that deal. So while the deal may be "wrong" for you personally given your specific needs, it is a great deal for many others (users like me who do weekly sermon prep and teaching on my Mac... it has been a good deal). I personally have been so impressed with Logos' integrity over the past 14 years, that I consider it a great honor to work for them and represent them.

Phil, please understand I am not trying to change your view or experience. I am sorry this process has been a frustration for you. At the same time, I do hope you will see that your experience does not determine the totality of reality. I, for one, am thankful for the Alpha process and I hope you will respect my experience as much as your own.

Blessings

https://community.logos.com/discussion/comment/95801#Comment_95801

Hey Joe,

Phil is a software developer. He knows what "alpha" means. I'm sorry, but simply saying its an alpha misses a big part of the story. We bought Mac 1 and dev stopped. For that reason alone we have reason to gripe. Integrity or no, the company has let us down with a series of huge missteps in relation to the Mac community. Why can't anyone step up and say to the Mac community that this has been a steaming mess from the beginning?

Seriously, why are we supposed to be excited about paying for stuff that doesn't work? You're certainly not helping by telling a software developer (Phil) that he doesn't know what "alpha" means. Read his posts more carefully. He and I are both working on alpha products. My company wouldn't accept money in exchange for access to an alpha! (I know, I know, technically they didn't do that, but that is what the user experience ends up being. Its a bad customer relations move. Put it on sale, make it sync with the iPhone, let people buy it thinking it will catch up fast, and then blame them when they get upset later--that is reality. Seriously, step back and see that that is the reality of the situation. Yelling "alpha" doesn't change it.)

The only proper response is, "sorry, you paid for this and we changed the game on you half way into it." Your 14 year experience with Logos is a lot different from my brief experience. Mine is that I spent over $2000 and the engine is lame (Mac 1) or broken (L4 alpha). You can do what so many on the forum to, which is shout "alpha" as if that makes it ok. Or you can apologize as an employee, because that is what you are now brother.

Blessings.

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/95561#Comment_95561

Cameron, I'd like to hear your thoughts. I don't want you to feel like I'm ripping on you or the devs. I think you guys are working hard and doing good work. Its just how all this ends up feeling for the user paying for the software. I love how Logos works and what I can do, I just want what I paid for, which is fair.

I'm just one of 12 software developers currently working full time on the Mac product (that number excludes the rest of the development team who works on Windows and/or code that is used by both apps).

The discussion about what one bought when one bought a base package (software vs. resources), the issue of "selling an Alpha product", and whether or not expectations were adequately set, up front, when we released the Alpha, have all been covered numerous times in these forums with responses from marketing, support and the the CEO. There isn't a lot I can add to what they've said.

For the time being, my energy is singularly focused on trying to bring Logos 4 Mac to parity with Logos 4 Windows as rapidly as possible. I am sympathetic toward users who are frustrated with the current situation, but I am utterly convinced that the best thing I can do with my time and energy to bring that frustration to an end is a) write code and b) do what I can to ensure that those using the alpha get the most out of it, which includes working with users having issues in the forums and, not surprisingly, writing code.

Heath Choate

https://community.logos.com/discussion/comment/95801#Comment_95801

I want to step out a little further on what Joe has said from another percpective. I have only been a Mac user for a little more than a year. Logos 4 is my first experience with the company and their software.

I admit being a bit overwhelmed and frustrated at first. However. I read up and did my research before putting my money down on the software. I too have beta tested software before and was familiar with the process. As it states in the disclaimers and in the forums Alpha software is not stable and it is process of implementing features . Beta means all the features are there but there are still bugs that must be worked out before it ready to be released as a consumer product.

Case and point you can buy the previous versions of Logos on Amazon but you can not buy L4 there yet. I have had very few problems with the software except obvious "missing features" that cause me to use Logos 1 for Mac.

It is frustrating when software changes and you have made an investment. However software makers are always at the behest of the operating systems. With Snow Leopard and Windows 7 releases no matter what they did to improve the previous gen software it was always going to lag behind and soon it would become impossible to support.

The previous gen software supported Power PC something that Apple has ceased to do with Snow Leopard.It was a judgement call that I think was the right one to make.

Regarding the forums and support. The forum members are very informative and very quick to report issues so they can be addressed. It is not a replacement for a call center support system. Again this is Alpha software it will get full support once it becomes an actual commerical release.

https://community.logos.com/discussion/comment/95810#Comment_95810

For the time being, my energy is singularly focused on trying to bring Logos 4 Mac to parity with Logos 4 Windows as rapidly as possible. I am sympathetic toward users who are frustrated with the current situation, but I am utterly convinced that the best thing I can do with my time and energy to bring that frustration to an end is a) write code and b) do what I can to ensure that those using the alpha get the most out of it, which includes working with users having issues in the forums and, not surprisingly, writing code.

Definitely what we all want you to do! My frustrations are certainly not your problem, nor are they directed at folks like you. I get annoyed when someone jumps in and tells me to like what Logos is doing here. I don't.

Now, I have to get back to work. My time is more precious because I have to leave extra time for VMFusion to slow my iMac and occasionally crash while I work on lectures and sermons. ;-)

Monroe R Miller

https://community.logos.com/discussion/comment/95810#Comment_95810

Ah. Cameron finally hit the nail on the head. Decisions at Logos are made by the marketing department. That is and always has been a major problem at Logos. Yes Joe, I have nearly as much experience with Logos as you (11 years), and this has not changed the wohle time.

https://community.logos.com/discussion/comment/95801#Comment_95801

Joe Miller">I am currently a church planter, an ordained pastor, and user of Logos for 14 years. I say this, because my response is as a Logos user, not an employee. If you read back through my 2,000 posts, you will see I have been very consistent and sincere in what I am writing to you today.

I applaud you and praise God for you carrying the message of the Gospel, while I don't know personally, I appreciate your efforts to carry the Gospel out to our lost and broken world. I appreciate you for responding to some of the issues that I listed.

is not common for a company to allow users to test Alpha software, and partly because users with minimal computer skills can get it and get angry when they have to report bugs. However, as a user, I was very thankful Logos let me Alpha test (I was a Beta tester for the Logos 1.x version, Logos 4 windows version and now Mac). I have personally enjoyed being a part of the process, making positive suggestions, and helping the programmers find bugs and improve the end product.

I've worked in the software industry for over 12 years. I've written and contributed to both large and small software implementation for both Oracle and PeopleSoft Enterprise systems and open source systems. So, I don't feel like I am naive about the software development cycle or producing software that users/customers are using today. I've never even heard of charging a fee to use an alpha product--this is the first time and It's just not done. Usually, you provide an alpha product for free, then when it goes production ready, you charge for that. I believe in Logos and its mission so I don't mind paying the fee. But, set people's expectations accordingly. I am not on the inside track, but from what i've read on the forums and experienced the software shouldn't have been released.

I really fail to see how there is anything unethical in the Alpha process. It is regrettable that you are frustrated with not understanding Alpha software, but ethics is not the issue here brother. (NOTE: I am assuming of course you are a Christian. Some of our users are not, so if you are not I apologize ahead of time for making that assumption and calling you brother.)

I love Jesus. I thank God he saved me. I am undeservedly joyful and humbled that you would call me brother. I appreciate you more because we are discussing this here. I feel like using your customer base as QA and charging for an alpha product is wrong. That's my opinion and everyone has one. [:D]

Oh, I get alpha. I am developing a software product now that is alpha. There was no misunderstanding with my users what alpha means. I took the risk by purchasing it and Logos took the risk by selling it. My point of posting this wasn't to start a war, or call into question someone character, or put Logos on flame. Rather, it was to list my issues thus far with the software.

Logos sells the resources, not the software.

You know, it's interesting that you say that Logos doesn't sell software. Logos does provide software for it's users to use and interact with it's resources. Therefore, you need the software to use the resources. Respectfully, you are playing a semantics game. In order to use the resources, you have to use the software. Therefore, using the software is apart of the experience. I love your resources, they are great. I just wish the software was better. That's all.

I do hope you will see that your experience does not determine the totality of reality.... I for one, am thankful for the Alpha process and I hope you will respect my experience as much as your own.

I am not sure what you meant by this. But, my reality, when i am the customer and you are the provider it should determine your response regardless of the totality of reality--It's what I am experiencing with the software. People payed money for the software to use the resources. You don't owe me the world and I don't expect you to bow down and worship me, either. A little respect would be nice, but not necessary. I wrote the statement so you could address the issues that I brought up. No more, no less. I am not Logos evangelist, just another user hoping to influence the process.

I have no problem waiting patiently until my issues are addressed. If they aren't, that's okay, too. I, for one, am a person who believes that all will be made right in the end.

Jack Caviness

https://community.logos.com/discussion/comment/95488#Comment_95488

think people are feeling sheepish about saying what they really think because we're all brothers and sisters.

If I posted what I really think, it would probably make you very angry. My complaint is not with Logos as they have prominently posted the limitations of the Mac version.

Jack Caviness

https://community.logos.com/discussion/comment/95808#Comment_95808

He and I are both working on alpha products.

The you knew what you were getting when you purchased L-4 for Mac. Why, then, are you taking the developer away from his work to answer your complaints?

J.R. Miller

https://community.logos.com/discussion/comment/95808#Comment_95808

The only proper response is, "sorry, you paid for this and we changed the game on you half way into it."

This is the official response from President Bob P.

http://www.logos.com/mac/disclaimer

J.R. Miller

https://community.logos.com/discussion/comment/95874#Comment_95874

So, I don't feel like I am naive about the software development cycle or producing software that users/customers are using today. I've never even heard of charging a fee to use an alpha product--this is the first time and It's just not done. Usually, you provide an alpha product for free, then when it goes production ready, you charge for that. I believe in Logos and its mission so I don't mind paying the fee. But, set people's expectations accordingly. I am not on the inside track, but from what i've read on the forums and experienced the software shouldn't have been released.

I apologize if my comment came across as calling you naive about software development. That was not my intent.

For the record, you can download the Mac engine for free and test it without using any of the books. However, many chose to buy a package of books AND test at the same time. I am sorry you were not aware of the option to not purchase books.

https://community.logos.com/discussion/comment/95990#Comment_95990

Joe and Cameron, thanks for bearing with our impatience. I feel like there were some things I wanted to say, but you've helped me understand the big picture.

I think this discussion has been helpful, because there was some confusion that hopefully has been cleared up.

-- Logos 4 for the Mac is in Alpha, and this alpha engine was free to download (although it could be purchased with the books and media that comes with the standard version).

-- The alpha is reasonably unstable. It is an alpha after all. Even if we did pay for the full upgrade, we are still participating voluntarily as Logos was clear that the Mac version is not yet finished.

-- While it may be true that the Libronix engine for Mac was underdeveloped and that L4 is coming late, Logos is doing the best it can to bring the Mac end of the software package up to speed.

-- Some investments require patience. I need to be more patient and offer helpful suggestions as well as report bugs if I want to speed the process up at all.

Devs, thanks for your hard word, and thanks for taking the time to read these forums and address us as your customers. While others may be experiencing trouble with tech support, I have really appreciated how accessible you have been. This conversation is helpful and encouraging.

Looking forward to the next build...

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/96094#Comment_96094

From a Big Picture perspective, Logos 4 becoming viable cross platform is worthy of applause [:)]

Personally like licensing change for digital library of valuable resources that can be used on a variety of devices - fun to compare Mac Alpha and PC Beta releases (using iMac and Dell Studio XPS) with praise to Logos development as cross platform capabilities continue to improve.

Note: as a long time professional computer geek, perhaps have too many devices - looking forward to iPad purchase later this year. Today noticed Mac Daily News article with observation about iPad being appropriate for 95 % of population - fits nicely with Logos cross platform strategy direction (including synchronization) - can easily see using iPad and iMac in close proximity (then pickup and carry iPad with me to variety of places).

By the way, wikipedia's article on "Software release life cycle" has some interesting observations about "alpha" and "beta" software releases with reference links to couple articles. How many years can software be Beta ? (or Alpha, Gamma, Delta, ...)

Keep Smiling [:)]

Michael Kares

https://community.logos.com/discussion/comment/96230#Comment_96230

How many years can software be Beta ? (or Alpha, Gamma, Delta, ...)

Smiling...don't give them any ideas[I]... [:D]

Terry Poperszky

https://community.logos.com/discussion/comment/96230#Comment_96230

How many years can software be Beta ?

I think THE GOOGLE has already answered that question. For as long as the publisher wants.

https://community.logos.com/discussion/comment/95987#Comment_95987

hey, so instead of complaining I got a question. Here is what I am seeing in my logs after installing alpha 14.

the indexer hangs here for about a couple of days.

02/25/2010 11:01:32 | INFO | 4 | BibleIndex | (53.55s) Indexing LLS:1.0.327

02/25/2010 11:01:32 | INFO | 4 | BibleIndex | Waiting for background threads to finish.

02/25/2010 11:01:36 | INFO | 11 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 126.0m

02/25/2010 11:02:06 | INFO | 6 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 126.5m

02/25/2010 11:02:36 | INFO | 7 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 127.0m

02/25/2010 11:03:06 | INFO | 8 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 127.5m

02/25/2010 11:03:36 | INFO | 9 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 128.0m

02/25/2010 11:04:06 | INFO | 10 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 128.5m

02/25/2010 11:04:36 | INFO | 11 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 129.0m

02/25/2010 11:05:06 | INFO | 6 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 129.5m

02/25/2010 11:05:36 | INFO | 7 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 130.0m

02/25/2010 11:06:06 | INFO | 8 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 130.5m

02/25/2010 11:06:36 | INFO | 9 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 131.0m

02/25/2010 11:07:06 | INFO | 10 | MacIndexerProgress | 0.4727 = 0.606382978723404 * (1.00 * 0.00 + 0.90 * 0.87 + 0.00 * 0.13 + 0.00 * 0.00) after 131.5m

Same threads repeat....

Michael Kares

https://community.logos.com/discussion/comment/96996#Comment_96996

hey, so instead of complaining I got a question. Here is what I am seeing in my logs after installing alpha 14.

the indexer hangs here for about a couple of days.

Start a new thread with an appropriate title so the Dev's can find this info. I'll make it easier on them.

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/97002#Comment_97002

Start a new thread with an appropriate title so the Dev's can find this info. I'll make it easier on them.

Also, It would be awesome if you took a look at the "how to post your logs" info that is linked in the FAQ (see my signature) so that we can see a lot more data to use while attempting to debug the issue.