Cannot Access Web App

When I go to the web app page all I see is details of Faithlife Connect, and the sign in button is not giving me a box to sign in.

I have Logos 7 Platinum with full feature set purchased, and used to have access.

Has access now been withdrawn form me, or is there a fault?

I cannot get a signal to use the app on my tablet, so have to rely on an office PC, and really need to access my library today, as I have been asked to work on the Easter service for the school, and need my resources.

I appreciate any help.

Thanks

Duncan

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Comments

Graham Criddle

When I go to the web app page all I see is details of Faithlife Connect, and the sign in button is not giving me a box to sign in.

If you are seeing a page similar to the one shown below do you get a sign in button at the top right?

Duncan Campbell

https://community.logos.com/discussion/comment/959742#Comment_959742

Yes, but when I click the sign in button, no box appears to put my details in.

If I go through the Logos site 'front page' and log into my account first, it logs me out when the web app page loads, and still the sign in button does nothing.

Duncan

NB.Mick

https://community.logos.com/discussion/comment/959743#Comment_959743

Yes, but when I click the sign in button, no box appears to put my details in.

If I go through the Logos site 'front page' and log into my account first, it logs me out when the web app page loads, and still the sign in button does nothing.

Duncan

do you use a pop-up blocker or adblocker in your browser? This could be a reason,

Graham Criddle

https://community.logos.com/discussion/comment/959743#Comment_959743

Yes, but when I click the sign in button, no box appears to put my details in.

Strange - I tried it in an incognito window in Chrome and it worked fine.

Mick's suggestion is a good one.

David Schwegler (Faithlife)

https://community.logos.com/discussion/comment/959746#Comment_959746

Hi Duncan,

What browser are you using? If I had to guess, perhaps you're using Internet Explorer? Make sure you're using one of the supported browsers (listed near the bottom of the FAQ https://community.logos.com/forums/t/114467.aspx)