Announcement: Logos Now to continue at same price (with new name)

Thank you, thank you, thank you!

"If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price."

This right here. I hope I'm on this email list as a previous Logos Now customer.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.

Are you doing away with the $200 coupon?

Thank you Bob!

Thanks, Bob! When can we expect to see this change go into action on our accounts?

Thank you Bob.

As I mentioned in another post I apologize for my initial reaction and the attitude I expressed in some of the emails I sent.

Thank you for listening, it really is appreciated.

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Bob, 

I plan to reset my subscription to auto-renew based on this news. 

And, thank you for this month's P&R sale. Although I am one of those longtime customers that purchases selectively these days, this sale prompted me to purchase a few.

Great news! Thank you for listening to the people's feedback! This is a great move by your company!!

Thank you, and thanks as well for the extra LN benefits.

Deleted Double Post

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.

Are you doing away with the $200 coupon?

He touched on this in the announcement:

Here: You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

And here: If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Are you doing away with the $200 coupon?

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Thank you Bob. This is good news! Excuse the double post accidentally hit post when returning to original screen. Will delete.

Thanks, Bob. Never lost confidence in you, though I set my subscription not to auto-renew. If I could change LN Now to auto-renew, I would've already done so. (It doesn't appear to let me.)

Blessings, & thanks. 

Now, we just have to figure out our part to keeping you in business. 

This is good news

This kind of makes my head hurt. I was trying to adjust to the new subscription to see if it would work for me. I can't find any books to purchase in Deals because they're not discounted or in Lexham Originals because they're grayed out, so I'm undecided on Connect Essentials. But now it's gone? I'm going to wait until the end of March and have CS explain it to me.

Dale Heath[:)][:D][:O][:P][;)][:(][H][:@][A][6][8-|][][st][8o|][^o)][+o(][^][U][G] you get the idea.

I'm undecided on Connect Essentials. But now it's gone?

No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.

I have a question. What if you have already used the coupon code and say that you purchased the FFS and a few other resources? When the change reverts back to the previous LN or to Faithlife Connect Essentials No Library (instead of Faithlife Connect Starter), will the FFS and other resources be gone as well?

Thanks 

I'm undecided on Connect Essentials. But now it's gone?

No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.

Are you doing away with the $200 coupon?

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

I'm curious about what happens to folks that may have already used the coupon code to purchase the L7 Feature Set? I personally didn't use it, but I'm sure some folks will be wondering.

I was just getting used to the changes. I'm not sure I want to make any further changes to my library (or subscriptions) that would change or take away what I have now.

Thank you Bob.  Much appreciated that you have listened and changed direction.

Are you doing away with the $200 coupon?

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

I'm curious about what happens to folks that may have already used the coupon code to purchase the L7 Feature Set? I personally didn't use it, but I'm sure some folks will be wondering.

This is the question I have, however, I have used the code.

The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.

Thanks, Bob. Great decision, and very much appreciated.

It doesn't look like I can reset my Logos Now subscription to auto-renew or that the "No Library" version of Essentials shows up yet. I'll assume that those details will be addressed shortly.

Donnie

As a poor graduate student, I cannot thank you enough!

Thank you Bob.  Now, if you could only give us a sneak peak at the Logos 8 packages and Feature sets so we would know what to choose. . . .[;)]

I'm undecided on Connect Essentials. But now it's gone?

No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

The above tells me my Connect Essentials subscription is gone and I will have to do something if I want it. Again, I will call CS later in March and have them explain it to me.[+o(]

Dale Heath

Thank you Bob.  Now, if you could only give us a sneak peak at the Logos 8 packages and Feature sets so we would know what to choose. . . .

Now why would you want to chase Bob away from the forum. [:)]

Well this is good news but I'm sad I didn't use my coupon code.  I was going to save it for L8.  Goes to show that you should use things immediately upon finding them I guess

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Really? 🧐

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point. 

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

I am/was/still a LN annual subscriber but from this post can I take it as I'll return to my LN annual @ the $99/year rate?  Will there be a monthly option added as well?

Thank you! As always, you are much too generous. I really appreciate the continued privilege of access to new features for a more than fair price.

 

Dale Heath you get the idea.

Mixed emotions?

Well handled Bob. Thankful for you and your company, mainly because of the way it helps me learn about God each day. But also because you are committed to doing the right thing by your customers. 

Sorry for my whinging. 

Sorry for my whinging. 

I say Ur missive was serious, well thought and cogent.  Owners of businesses, including FL, need to be told regarding how their internal decisions affect their customers.

The best CEOs listen and learn.  Bob has well listened.

Thank you for reconsidering.

Hi Bob, this seems like a very good decision on your part, and I commend you for it.

Will any of it affect Verbum Now?

Thank you so much for this move  Bob. Thanks for the apology and thanks for listening to us.  I feel  quite lost for  words over this , I feel  a little blown away by your stance so thank you.  

Bob, Thank you. This course correction has thoroughly restored my faith in Logos. Thank you so much. God bless you. Have a wonderful weekend. 

Presumably, I don't need to do anything? The change to my subscriptions section will be handled on your end?

Thanks again. 

Bob,

Thank you. Wonderful decision!

It's good to know that FL values the both the input (even if written in fear and deep emotion) and the suggestions of your customers. You have righted the course!

This announcement is a reminder to me that even a large company can have ears and a heart.

Thank you, again. This decision is a true blessing!

I just can't thank you enough. Really.

Thank you Bob!

This makes me to want to invest even more.

Please bring out the Logos 8 soon... and take my money!

Thanks Bob,

This is great news and it does a lot to restore my faith in Faithlife.

When L8 arrives will we be able to use the coupon code that was sent to us if we haven't already used it? 

Thanks again for listening to your base.

Thank you Bob, for listening to your customers. Faith restored. God bless, and may Faithlife prosper long into the future.

Thanks for the change in direction Bob.. It is much appreciated. 

When L8 arrives will we be able to use the coupon code that was sent to us if we haven't already used it?

Bob’s post addresses this situation:

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point. 

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

I’d actually already spent mine but definitely want to stick with this plan, so I’ve requested a refund on my purchase and requested that my voucher be cancelled off - they haven’t (clearly) stated that this refund is necessary but I’m more than happy at the way things have been handled here, and don’t want to exploit the situation or confuse matters.

Thank you for reconsidering.

I'd like to add my voice to the growing chorus of appreciation. Thank you!

Great news!