Argh! Prepub won't show up! EDIT: FIXED!

Hey all, I ordered the IVP Dictionary prepub (Historical books and Pentateuch), but Logos 4 won't discover it. I have my system set to "automatically download updates" and even when I type "update now" into the command line, it says there's nothing to download. Logos' site says the resources are live. Am I missing something? I'm teaching from Exodus 2 tonight, and would really like to have access to those resources before too late in the day. HELP!

Find more posts tagged with

Comments

Rosie Perera

Hey all, I ordered the IVP Dictionary prepub (Historical books and Pentateuch), but Logos 4 won't discover it. I have my system set to "automatically download updates" and even when I type "update now" into the command line, it says there's nothing to download. Logos' site says the resources are live. Am I missing something? I'm teaching from Exodus 2 tonight, and would really like to have access to those resources before too late in the day. HELP!

Have you closed Logos and restarted it yet since you've done all of the above? It needs to be restarted in order to recognize and download new resources.

Chuck P.

https://community.logos.com/discussion/comment/96398#Comment_96398

You are not the only one....I've been trying to get mine since yesterday evening...

Casey Scott

https://community.logos.com/discussion/comment/96400#Comment_96400

Well, Chuck, I'm glad to know I'm not alone... but it still stinks! [:P]

Chuck P.

https://community.logos.com/discussion/comment/96401#Comment_96401

Just now received my email and downloaded it....strange it is a Libronix update, not a Logos 4 update.

Mark Barnes

https://community.logos.com/discussion/comment/96408#Comment_96408

Here's the normal process for prepubs:

The prepub goes live.
After this, Logos staff manually process the prepub orders. When they've processed yours, you'll get an email which includes a Logos 3 update attachment. Depending how many orders there are, it can take sometime for all of them to be processed.
After you've received your email you should ignore the attachment, and instead load Logos 4. The new resource should get updated automatically, if it doesn't, type "update now" in the command bar.

Jacob Hantla

Casey, try "Update Resources"

Mark Smith

https://community.logos.com/discussion/comment/96413#Comment_96413

After you've received your email

This seems to be the critical issue. Logos may not actually process your card and update your license until right before it mails this out. Until that time your license file does not show the purchase. I've received resources sometimes a day after others have reported them. I think this is the reason.

David A. Peterson

https://community.logos.com/discussion/comment/96436#Comment_96436

It must go in order that the pre-pub was ordered, another reason to jump on them quickly [:D] And I just found out my update is in, too bad I am at my day job and unable to download it until tonight [:(]

In Christ,

<><

Westie

I downloaded the resource into L3 from the logos.com, then I synced my license in L3. This worked.

Mark

Casey Scott

https://community.logos.com/discussion/comment/96446#Comment_96446

Yay!!!! Thanks all, I'm back up and running. Books are now indexing. It was quite a process. Logos CS, that might be good to include in the email, or better yet, on the webpage when you order a prepub. This was my first prepub, and despite this little hiccup, I was very pleased with how it went.

Thanks again to all of you for your help, good suggestions all. God Bless.