Sermon Doc Crashes Web App

Kenneth Neighoff
Kenneth Neighoff Member Posts: 2,623 ✭✭✭
edited November 21 in English Forum

I am trying to open a sermon on the web app, both on my ipad and on my desk top, to make a few changes.  I get a message that the web app has stopped working.  This locks the whole app up to where you cannot do anything.  

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  • David Schwegler (Faithlife)
    David Schwegler (Faithlife) Member, Logos Employee Posts: 423

    Hi Kenneth,

    Sorry about that, we're looking into a fix.

    Thanks for your patience.

  • David Schwegler (Faithlife)
    David Schwegler (Faithlife) Member, Logos Employee Posts: 423
    https://community.logos.com/discussion/comment/975284#Comment_975284

    Hi Kenneth,

    While we see the crash you're experiencing, we're having difficulty re-creating a sermon like yours.

    Do you have any idea what content you added that caused the issue? It seems to be related to the sections with automatically inserted passages. Even knowing how you created them may help us.

    Thanks!

  • Kenneth Neighoff
    Kenneth Neighoff Member Posts: 2,623 ✭✭✭
    https://community.logos.com/discussion/comment/975302#Comment_975302

    David

    I cannot even open a new sermon doc on the web app without it giving me a message that the web app stopped working.  Once I get this message it takes a long time to hit retry and then try to click to get rid of the tab on the desktop  on the ipad I have to do a soft reset to get rid of the tab.

    I added a few lines to the sermon on Psalm 4, mainly under the section called Who YA Gonna Call.  911, 211, 411 poison control etc.

    Not really sure what else you need.

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