Reading progress not updating in iPad Logos app

Simon Pleasants
Simon Pleasants Member Posts: 128 ✭✭
edited November 21 in English Forum

Since purchasing a new iPad about six months ago, my reading progress (as indicated by blue bars in the circles next to book covers in the Library view) has not been updating in the Logos app. Previous reading I did on my old iPad is shown, but not reading I've done on the new one. Is anyone else having this problem?

"Upon a life I did not live, Upon a death I did not die, Another's life, another's death, I stake my whole eternity"

Horatius Bonar

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Comments

  • Brandyn Whittington
    Brandyn Whittington Member, Logos Employee Posts: 308

    Hey Simon! Reading Progress should sync like any other form of sync data, but there are some unique restrictions with reading progress. For reading progress to sync correctly, the following must be fulfilled:

    1. Make sure both mobile and desktop have a solid internet connection
    2. Close the resource on Mobile
    3. Update the resource location on Desktop
    4. Close the resource window on Desktop
    5. Sync Desktop by tapping the circular sync icon at the top right
    6. Sync mobile by putting the app in the background and back to the foreground
    7. Open the resource on Mobile
    8. Wait a minute and see if it synced to the correct location

    As long as the above is covered, progress should sync just fine. 

  • Simon Pleasants
    Simon Pleasants Member Posts: 128 ✭✭
    https://community.logos.com/discussion/comment/978370#Comment_978370

    Many thanks for the response, Brandyn.

    The problem doesn't seem to be related to syncing. Reading that I do on my new iPad doesn't register on books on my iPad.

    Also, I was able to access videos in a course that I had subscribed to in Logos Mobile Ed Subscription for several weeks after the subscription had expired. I not sure if that's a related issue.

    "Upon a life I did not live, Upon a death I did not die, Another's life, another's death, I stake my whole eternity"

    Horatius Bonar

  • Kevin A. Purcell
    Kevin A. Purcell Member Posts: 3,405 ✭✭✭
    https://community.logos.com/discussion/comment/978370#Comment_978370

    Hey Simon! Reading Progress should sync like any other form of sync data, but there are some unique restrictions with reading progress. For reading progress to sync correctly, the following must be fulfilled:

    1. Make sure both mobile and desktop have a solid internet connection
    2. Close the resource on Mobile
    3. Update the resource location on Desktop
    4. Close the resource window on Desktop
    5. Sync Desktop by tapping the circular sync icon at the top right
    6. Sync mobile by putting the app in the background and back to the foreground
    7. Open the resource on Mobile
    8. Wait a minute and see if it synced to the correct location

    As long as the above is covered, progress should sync just fine. 

    Requiring this much attention means this is not a working solution. It should update the reading programs so long as...

    1. is true and

    8. Is true.

    You should not need 2-7.

    Dr. Kevin Purcell, Director of Missions
    Brushy Mountain Baptist Association

    www.kevinpurcell.org

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