Synchronization Problem

Sorry if this issue is addressed elsewhere, but I'm having trouble getting the search bar to work. Every time I start Logos on my laptop, I get a sync error complete with an exclamation mark inside of the sync arrows. Yet when I load Logos on the computer at the church, there is no error. There does not appear to be any files missing from my documents or personal books, so I'm not sure what's going on. I'm attaching the log files. Any help would be greatly appreciated.

2063.Logos Log Files.zip

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Graham Criddle

It looks as though there is a problem with a Visual Filter on your laptop.

Have you created one there recently? If so, does it solve the problem if you delete it and recreate it?

Michael Licina Jr.

https://community.logos.com/discussion/comment/986901#Comment_986901

It's been going on a while so I'm not sure which filter it would be. But at least I know what direction to look. Is there a way to tell what filter other than trying each one individually?

Graham Criddle

https://community.logos.com/discussion/comment/986915#Comment_986915

Is there a way to tell what filter other than trying each one individually?

I'm afraid I can't see anything in the log that would identify which filter. Others might be able to.

Dave Hooton

https://community.logos.com/discussion/comment/986915#Comment_986915

It's been going on a while so I'm not sure which filter it would be

If you sort the Documents menu by Type, the Date will indicate what VF was recently modified. You can make a change to the VF or delete it.

Michael Licina Jr.

https://community.logos.com/discussion/comment/986949#Comment_986949

The plot thickens...I didn't have any visual filters in my documents menu. I had created some, but I deleted them. I went through the undelete link and restored all of the filters to see if that was it, but it's still giving the sync error. Ideas?

Dave Hooton

https://community.logos.com/discussion/comment/988158#Comment_988158

but it's still giving the sync error. Ideas?

Provide new logs now that you have restored the VF's.

Michael Licina Jr.

https://community.logos.com/discussion/comment/988180#Comment_988180

See attached. Thanks!

4062.Logos Log Files (2).zip

Thomas Ball

https://community.logos.com/discussion/comment/988200#Comment_988200

HI Michael,

I'm going to email you a possible solution.

Michael Licina Jr.

https://community.logos.com/discussion/comment/988226#Comment_988226

Woo hoo! Thanks Tommy - it worked perfectly! For those wondering, Tommy directed me to find and delete the folder on my laptop that houses Visual Filter files. When I started Logos, it synced correctly. Thanks to all for your help!