Bug: Error Occurred During Synchronization
Logos 7 on my iMac desktop suddenly stopped syncing. As far as I can tell, I didn't change anything. Logos was doing some reindexing, and then I noticed the red "!" in the sync icon. When I hover the mouse over it, the message is "an error occurred during synchronization, click to try again"
I have restarted Logos, restarted my iMac, and am still getting the same sync error. Logs attached:
0383.LogosLogs.james.20180922-121722.zip
Please help!
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This appears to be a server error - SyncManager | Sync client NotesDocumentSyncItem error: ServerError . So it may not be your problem. http://status.faithlife.com/ should tell you the Status of Sync under Logos Bible Software. If it is Operational, contact Customer Support and refer to this thread.
Dave
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Windows 11 & Android 13
Thanks Dave, The Sync status seems to be operational, and now (a few days later) it's still not syncing. I am also not able to update; when I try the "Update Now" command, Logos tells me there are no new updates, even though I'm on 7.13 and 7.18 is now out.
Have you contacted Faithlife Customer Support?
Dave
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Windows 11 & Android 13
0243.LogosLogs.james.20180925-231324.zip
I haven't been able to get Logos to sync since Saturday (9/22), but today (9/25) I launched Logos and magically it is now syncing OK (no red exclamation point).
One problem remains: I'm on version 7.13.0.0017, and when I try the "Update Now" command, Logos tells me "No Updates Available / No updates were found." So I think I still have some kind of sync/communication problem. Logs attached.
I will now contact Logos Support.
Thanks for all the help.
I contacted Logos Tech Support today, and the bottom line is that my computer is too old! I'm on an early 2008 20-inch iMac, running OS X 10.10.5 (Yosemite), which is the newest OS supported by Apple on this machine. Also, Logos 7.13 is the latest version of Logos that will run on my machine. So, a new Mac is in my near future!
Yes, OSx 10.11 and up is the official requirement for Logos 7; so you did well with 10.10.5!
Dave
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Windows 11 & Android 13