A14 Bug: (Regression) Cannot scroll with many secondary resources

https://community.logos.com/discussion/comment/97136#Comment_97136

You can use "Grab" to do screenshots or "Shift+Cmd+4" to grab a portion of the window. You can then just attach the screenshot to the forum post.

If you could do this it would really help reproducing this type of bug.

Thanks,

Tom

https://community.logos.com/discussion/comment/97145#Comment_97145

Hi Tom,

I'd take a screenshot of this, but I'm not so sure that it would provide any information since you can't "see" scroll wheel activity, clicking, or sliding on the trackpad. Would a screenshot of my setup be of any help? Likewise, I wasn't sure if the log files would be helpful as nothing is crashing, but I can append those, too, if you think they'd help.

BTW, my setup is a Macbook 2GHz Core Duo running 10.6.2.

Thanks!

Rich

https://community.logos.com/discussion/comment/97189#Comment_97189

Logs and screenshot of your setup would be great. You never know what info we might find useful, so more is better than less.

It could be that the tab that you see selected and the tab that the app thinks is selected are different, so you might just try switching tabs and scrolling again. We just found a regression with some selected tab behavior in A14 that *might* be related to this.

Thanks.

https://community.logos.com/discussion/comment/97193#Comment_97193

Ok - here goes! I've tried selecting different tabs, but no luck. Consistently my bibles and NICNT work, but the rest won't scroll.

Here's a screenshot as well as my logs. (the resources at the bottom of the screen are ones that I pull up when needed, in case you were wondering why they're squashed at the bottom like that!)

8270.Archive.zip

Rich

Anon

https://community.logos.com/discussion/comment/97193#Comment_97193

Tom, thank you for the directions regarding screenshots. Here is a screenshot.

Also tried adding more resources then selected each tab; but, I'm sad to say, scrolling did not function.

Now the next step is to learn how to enable and attach the logs - I'll check out Joe's post on that subject.

Thanks again.

Mission accomplished: attaching logs 4137.Archive.zip

https://community.logos.com/discussion/comment/97311#Comment_97311

I was wondering if someone might be able to post a link to A13 while we wait to figure out what is going with the few users who are having this same problem. Right now, b/c of this bug, A14 is quite unusable for me right now, but I'd like to get some work done for this weekend. Thanks in advance! - Rich

https://community.logos.com/discussion/comment/97411#Comment_97411

Rich, LGoodwin,

How are you getting into this state where you can't scroll? Can you give us more info? I can't seem to reproduce the error, so I must not be following the same steps you are. Are you starting with a passage guide, or a blank layout, or loading a saved layout?

If you can provide some specific steps (hopefully repeatable) that get you into this state, that would be very helpful in allowing us to track the issue down.

Thanks,

Tom

https://community.logos.com/discussion/comment/99806#Comment_99806

Oh, are you on Snow Leopard (Mac OS X 10.6) or Leopard (Mac OS X 10.5)?

And are you also running Logos 4 Win with the same account?

John Graves

https://community.logos.com/discussion/comment/99807#Comment_99807

I am using snow leopard and using a saved layout from the windows side. OF course it is only the NKJV that doesnt work for me at this time.

https://community.logos.com/discussion/comment/99813#Comment_99813

I am experiencing similar problems. Mac OS X 10.6.2 (Snow Leopard) 2.0 Ghz, 2GB Macbook 2,1.

https://community.logos.com/discussion/comment/99822#Comment_99822

Devin, same question.. Are you using Windows as well? Or a saved layout from Windows?

https://community.logos.com/discussion/comment/99823#Comment_99823

Also, if you're seeing this bug, could you attach logs so that we could see what might be happening? Even if you've attached them before, submit them whenever you see this bug and I'll update this thread when we think we've got enough info.

Also, if you're using the L4 Windows as well, what version are you using?

Anon

https://community.logos.com/discussion/comment/99806#Comment_99806

Rich, LGoodwin,

How are you getting into this state where you can't scroll? Can you give us more info? I can't seem to reproduce the error, so I must not be following the same steps you are. Are you starting with a passage guide, or a blank layout, or loading a saved layout?

If you can provide some specific steps (hopefully repeatable) that get you into this state, that would be very helpful in allowing us to track the issue down.

Thanks,

Tom

Hi Tom,

both - starting with a blank layout and then open resources, or from the start page by typing a verse reference in the GO box.

However, I just tried loading my saved reading layout and L4 quit; restarted it and now the scrolling works! [:D]

OS X is snow leopard 10.6.2 and also use L4 beta on a pc both under same account.

Hope this helps, attaching logs. 68387.Archive.zip

https://community.logos.com/discussion/comment/99826#Comment_99826

Tom,

I am a MAC only user. I have experienced it after loading a saved layout, or when starting from a blank slate (which is actually one of my saved layouts). When I get a chance, I'll send over logs and hopefully contribute rather than just complain. [:)]

Thanks for all the hard work. I love this program and look forward to further developments.

C Devin C

https://community.logos.com/discussion/comment/99826#Comment_99826

Tom,

Here it is! Sorry it took me so long to get this to you. I hope it helps. Let me know if there is anything else you need from me.

I am a Mac only user of L4 on a Mac 2,1 machine. 2.0 Ghz, Snow Leopard 10.6.2, 2GB RAM (which I recently installed myself, originally 1 GB).

16404.Archive.zip

https://community.logos.com/discussion/comment/99806#Comment_99806

How are you getting into this state where you can't scroll? Can you give us more info? I can't seem to reproduce the error, so I must not be following the same steps you are. Are you starting with a passage guide, or a blank layout, or loading a saved layout?

If you can provide some specific steps (hopefully repeatable) that get you into this state, that would be very helpful in allowing us to track the issue down.

Hi Phil,

I usually launch into the last layout used, and in A13 this worked without any problems. I tried trying from scratch (rebuilding my layout), but every resource that you see in that screenshot did the same thing - i.e., no scrolling available. I wish I could give you detailed steps, which I usually do, but this time there were none. I downloaded A14, copied over A13, and then launched the program.

I thought maybe mouse driver was the cause (Logitech) b/c I was starting to get kernel panics, so I uninstalled it. The kernel panics stopped, but A14 behaved the same way.

I'm running OS 10.6.2 on a Macbook unibody.

Sorry this is so unhelpful. I hope A15 resolves this! Otherwise, is there a way to get A13 again?

Thanks,

Rich

https://community.logos.com/discussion/comment/101017#Comment_101017

Sorry - I forgot to add that I've never used L4 Windows, so none of this could have carried over. I've never even seen it!

Rich

Monroe R Miller

https://community.logos.com/discussion/comment/99826#Comment_99826

I am using a MBP, Snow Leopard, 8 Gb of RAM. I have L4 on a Windows computer as well. When I am in the office, I use an Apple Magic Mouse and a 24" Apple monitor. On the road I use the track pad and no external monitor. Scrolling does not work for either Bibles or Commentaries. As someone else observed, this make A14 pretty much unusable.

Monroe R Miller

https://community.logos.com/discussion/comment/101263#Comment_101263

This seems strange but you probably need to know it. My scrolling would not work. Then, I changed the font size on the commentary I was trying to use. Now the scrolling works.

https://community.logos.com/discussion/comment/101294#Comment_101294

This seems strange but you probably need to know it. My scrolling would not work. Then, I changed the font size on the commentary I was trying to use. Now the scrolling works.

I wonder if anyone else who's experiencing this issue can confirm that this work-around gets them over the hump?

Does it continue to work after you change the font size back?

Tony Kissell

https://community.logos.com/discussion/comment/101355#Comment_101355

This work-around does work for me.

I initially had no problem with scrolling in A14, didn't notice when the problem began, but I have been playing around with font sizes.

If I select a font size any smaller than the 3rd "click" on drop down menu on the resources the scrolling fails to work. Scrolling works on all of the larger font settings but I hate using fonts that large.

Hope this helps,

https://community.logos.com/discussion/comment/101294#Comment_101294

This seems strange but you probably need to know it. My scrolling would not work. Then, I changed the font size on the commentary I was trying to use. Now the scrolling works.

AWESOME! This workaround definitely works for me. All the resources that I couldn't scroll with (don't know if you can tell in the screenshot I posted earlier) are ones that I had set the font to the second tick. When I just reset it to the third tick, I could scroll again. Yay!

Tom - when I set it back to the second tick (smaller font), I could not scroll again, so it does seem to be related to the font size.

Thanks guys! I'm glad someone nailed this on the head.

Rich

https://community.logos.com/discussion/comment/101409#Comment_101409

Tom - when I set it back to the second tick (smaller font), I could not scroll again, so it does seem to be related to the font size.

Now that I can reproduce the issue, I fixed it tonight. Scrolling should work in A15 at every font size.