All of the sudden Logos has no record of what I own. No dynamic pricing, nothing is greyed out..
Anyone else having this problem?
yes It just happened to me too. right after I purchased the March madness sale items.
Same here for some time on Vyrso.com (which made it possible to order a free book I own since 2012 or so) - and there as well as on Logos.com, the system couldn't display my order history. But it seems everything's fine again now.
We looked into this and were unable to reproduce the problem. Are you able to provide us with some more information and screenshots.
Info that would be helpful:
What browser are you using?
When did you start experiencing the problem?
Kaleb,
it seems everything is back to working now - but it probably affected some people looking at dynamic prices while it was broken: https://community.logos.com/forums/t/102732.aspx
its still broken for me..
im on firefox. it started when i posted above.
if you look at my order history, none of the items are greyed out.. and I have a pretty good sized library.
This appears to be affecting me as well. I had the issue crop up when I notices and astronomical change in pricing of a couple pre pubs and someone on the forums directed me to this post. I can called CS and the gentleman I spoke with said he would look into it.
I ordered the free book of the month, which I own already.
The order was a succes [:)]
Normally, when checking out I got a yellow bar above the order page, stating that I already had this resource. Not now....
Hi, everyone. We're actively working on fixing this. Apologies for the inconvenience, and thank you very much for your patience.
