[ACK] Error or Bug Resources are ready to be added

I have the blue number 1 in the top right side.

It shows resources are ready to be added to your library, and sync says that everything is update.. so which is it am i up to date or does something still need to be downloaded?

I have this on both my old PC, and the new MacBook Pro.

Find more posts tagged with

Comments

JT (alabama24)

Logos recently moved to a system where resources can be downloaded and indexed without a restart... but there are some situations where a restart is still necessary. Have you tried restarting?

Lee

https://community.logos.com/discussion/comment/730164#Comment_730164

I am still having this same problem with the number 1 showing up all the time.

I have updated and restarted the system and Logos but this has not changed. are other Mac users having this problem?

Lee

Andrew Batishko

If you post your log files, I can take a look to see what is happening.

Lee

https://community.logos.com/discussion/comment/733295#Comment_733295

How do we enable logs, I am new to Mac. I have the new 2015 MacBook Pro w/ OS X Yosemite running.

Graham Criddle

https://community.logos.com/discussion/comment/733310#Comment_733310

How do we enable logs, I am new to Mac. I have the new 2015 MacBook Pro w/ OS X Yosemite running.

Details on enabling and posting logs on Mac are available at https://www.logos.com/support/logos6/mac/report-problem

Schumitinu

https://community.logos.com/discussion/comment/730164#Comment_730164

... but there are some situations where a restart is still necessary. Have you tried restarting?

I'd like to see the restart option built into the notification again. It helps not to have to restart every time I download new recourses. But the blue clickable restart option in the notification itself was handy. Now we manually have to close and open Logos.

Lee

https://community.logos.com/discussion/comment/733353#Comment_733353

Ok, now how do i find my logos files on Mac?

Hum, now i feel that i'm back at computers 101... or should I say Mac 101..

JT (alabama24)

https://community.logos.com/discussion/comment/733381#Comment_733381

Ok, now how do i find my logos files on Mac?

For logging purposes? If so, don't worry about that for now. Instead, follow the mac log link in my signature line.

Lee

https://community.logos.com/discussion/comment/733388#Comment_733388

thanks alabama

I did setup the logging program.

But i can't find the location of the logs on the hard drive so i can post them.

JT (alabama24)

https://community.logos.com/discussion/comment/733393#Comment_733393

But i can't find the location of the logs on the hard drive so i can post them.

If you followed the steps properly, a zip file will be placed on your desktop. See #4:

Lee

https://community.logos.com/discussion/comment/733396#Comment_733396

0741.LogosError.log

Warren Clifton

https://community.logos.com/discussion/comment/733295#Comment_733295

Unfortunately I'm getting this same indication after re-starting several times (Resources are ready to be added to your Library) in the upper right. Attaching my log files.

6445.Logos Log Files.zip

Dave Hooton

https://community.logos.com/discussion/comment/733452#Comment_733452

This thread will likely be moved to a more appropriate forum (Logos 6) for attention from Developers

Lee

https://community.logos.com/discussion/comment/733706#Comment_733706

Dave have the logs been looked at?

Lee

Dave Hooton

https://community.logos.com/discussion/comment/734192#Comment_734192

Andrew should respond in due course.

Andrew Batishko

https://community.logos.com/discussion/comment/733398#Comment_733398

Lee, I need you to post the .zip file that contains all the log files not just the LogosError.log file. See Alabama's note above.

Andrew Batishko

https://community.logos.com/discussion/comment/733452#Comment_733452

Unfortunately I'm getting this same indication after re-starting several times (Resources are ready to be added to your Library) in the upper right. Attaching my log files.

Warren, try the following steps:

Make sure the application is not running.
Copy the following file to your desktop: C:\Users\Warren Clifton\AppData\Local\Logos\Data\rkgd5f5u.rwl\ResourceManager\Resources\sa_r0001.lbxlls
Delete the above file.
Restart the application.
In the command bar, enter the command: update resources
After the blue notification icon goes away, you can verify that the file has updated correctly by opening the resource "South African Survey 2000/2001"
If this works, you can delete the file you copied to your desktop

Lee

https://community.logos.com/discussion/comment/734306#Comment_734306

Andrew

I hope this is it.

Lee

5807.LogosLogs.arnoldgarrison.20150610-003217.zip

Lee

https://community.logos.com/discussion/comment/734484#Comment_734484

Is the zip file ok? is this being looked at?

Thanks

Andrew Batishko

https://community.logos.com/discussion/comment/734484#Comment_734484

I'm sorry for missing your response on this.

Use the same steps I gave above for Warren, but delete the file: /Users/arnoldgarrison/Library/Application Support/Logos4/Data/zmzrzc5j.tky/ResourceManager/Resources/HCSBHARMNYGOS.logos4

Warren Clifton

https://community.logos.com/discussion/comment/734306#Comment_734306

Thanks Andrew,

The notification has disappeared.

Regards,

Warren

Lee

https://community.logos.com/discussion/comment/735724#Comment_735724

Hello Andrew

I could not find the file you listed, and I am still having problems with the #1 resources are ready to be added.

Can you check the below listed log files.

8055.LogosLogs.arnoldgarrison.20150721-235503.zip

Andrew Batishko

https://community.logos.com/discussion/comment/750604#Comment_750604

Are you able to find the path at: /Users/arnoldgarrison/Library/Application Support/Logos4/Documents/zmzrzc5j.tky/ResourceManager/Resources

Does the book Harmony of the Gospels by Kendell Easley and Steven Cox show up in your library?

If the book can not be found in your library, you might be able to resolve the issue by deleting the following folder then running the application and using the command "update now":/Users/arnoldgarrison/Library/Application Support/Logos4/Data/zmzrzc5j.tky/ResourceManager/Downloaded/LLS:HCSBHARMNYGOS/

Lee

https://community.logos.com/discussion/comment/750609#Comment_750609

Andrew

Yes the book was not in my Library. after deleted the folder and updated. it did add the resource, But I still have the blue number 1 showing.

I am adding a new log file.

4807.LogosLogs.arnoldgarrison.20150722-111314.zip

Andrew Batishko

https://community.logos.com/discussion/comment/750735#Comment_750735

Andrew

Yes the book was not in my Library. after deleted the folder and updated. it did add the resource, But I still have the blue number 1 showing.

I am adding a new log file.

4807.LogosLogs.arnoldgarrison.20150722-111314.zip

Lee, let's take this discussion to your other thread so we can keep the issue grouped together. https://community.logos.com/forums/t/113329.aspx