Bug keep updating same resource

Lee
Lee Member Posts: 1,148 ✭✭
edited November 2024 in English Forum

Hello I just downloaded Masters Journal Bundle or part of it.

Logos keeps trying to do a 13.3mb download i have downloaded and restarted Logos 3 times only to have it ask me to download the same again...

below is the attached logs.

0167.LogosLogs.arnoldgarrison.20150723-023632.zip

L4 BS, L5 RB & Gold, L6 S & R Platinum, L7 Platinum, L8 Baptist Platinum, L9 Baptist Platinum, L10 Baptist Silver
2021 MacBook Pro M1 Pro 14" 16GB 512GB SSD, running MacOS Monterey   iPad Mini 6,   iPhone 11.

Comments

  • Andrew Batishko
    Andrew Batishko Member, Community Manager, Logos Employee Posts: 5,584

    I see 4 resources in the log that are listed as out of date, and would therefore require a download (volumes 148, 155, 156, and 157 of Bibliotheca Sacra).

    I also note, related to your other post (https://community.logos.com/forums/p/105506/750735.aspx#750735) that there are 4 additional resources that are not properly getting installed (prompting to restart the application).

    I think it may be easiest to clear out all the potential problem files and let them redownload and install. Make sure the application is not running, and delete the following:

    • Folder: /Users/arnoldgarrison/Library/Application Support/Logos4/Data/zmzrzc5j.tky/UpdateManager/
    • Folder: /Users/arnoldgarrison/Library/Application Support/Logos4/Data/zmzrzc5j.tky/ResourceManager/Downloaded/

    Then run the application again with logging turned on. After the application starts up, run "update resources". Then allow the downloads to proceed. When this finishes, if the application prompts you to restart, make sure to copy the log files before restarting the application so that they don't get overwritten.

    If this doesn't fix the problem, I'll want a copy of both log files.

    Thanks for your patience!

    Andrew Batishko | Logos software developer

  • Dave Hooton
    Dave Hooton MVP Posts: 36,365

    Try deleting  /Users/arnoldgarrison/Library/Application Support/Logos4/Data/zmzrzc5j.tky/ResourceManager/Downloaded and restart Logos.

    EDIT: saw Andrew's answer, which is more comprehensive.

    Dave
    ===

    Windows 11 & Android 13

  • Lee
    Lee Member Posts: 1,148 ✭✭

    Andrew 

    Thank you this has fixed the problem. and the 1 is gone.. 

    Logos looks different without the one showing now.

    It's good to be back to normal 

    L4 BS, L5 RB & Gold, L6 S & R Platinum, L7 Platinum, L8 Baptist Platinum, L9 Baptist Platinum, L10 Baptist Silver
    2021 MacBook Pro M1 Pro 14" 16GB 512GB SSD, running MacOS Monterey   iPad Mini 6,   iPhone 11.

  • Andrew Batishko
    Andrew Batishko Member, Community Manager, Logos Employee Posts: 5,584

    Great! Glad everything is working right again.

    Andrew Batishko | Logos software developer