Counting the ten commandments

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Posts 28
William K. Schlipp | Forum Activity | Posted: Sat, Jul 25 2015 6:31 AM

I recently upgraded to Logos 6 and when using the "Counting the ten commandments" tool there is nothing but blank screen. Nothing happens when I click on any of the icons. What am I doing wrong?

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Graham Criddle | Forum Activity | Replied: Sat, Jul 25 2015 6:34 AM

How did you upgrade - free core engine, base package or crossgrade?

Posts 28
William K. Schlipp | Forum Activity | Replied: Sat, Jul 25 2015 6:52 AM

I purchased the feature crossgrade.

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Graham Criddle | Forum Activity | Replied: Sat, Jul 25 2015 8:11 AM

William K. Schlipp:

I purchased the feature crossgrade.

That should work

When I load it I get the screen below

Can you post a screenshot showing what you have? Use the paperclip icon to upload

Posts 28
William K. Schlipp | Forum Activity | Replied: Sat, Jul 25 2015 8:59 AM

Here is the screen shot. 

Posts 28
William K. Schlipp | Forum Activity | Replied: Sat, Jul 25 2015 9:00 AM

The page remains blank and clicking on the icons has no effect. BUT, I just realized it works on my windows 7  desktop computer and not on my windows 8 surface pro 2.

Posts 15
Shane | Forum Activity | Replied: Sun, Jul 26 2015 5:24 PM

Reinstallation may fix the problem.

I use MacBook Pro and it used to bring failure when I start Logos.

Then I remove, reinstall (about 4 times in one week) and now it works like a charm.

Posts 28
William K. Schlipp | Forum Activity | Replied: Sun, Jul 26 2015 7:27 PM

Thanks Shane,

I'll give it a try

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